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From the business
UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Your website isn't set for easy product selection especially with product details
Quality of hair is amazing! Their willingness to work with you is outstanding! Definitely a customer for life!
Delivery was fast and easy. The hair came packaged nicely. I've tried it on but haven't styled it yet. But so far, so good.
This was my first time purchasing anything advertised on Instagram. Let's say, I wasn't disappointed. This wig is great quality and affordable. It came in good time and customer service was amazing!
Was very easy to order from the website, got it back within 7 days. I will order again with this company. Love the product, I'm wearing it now
I originally purchased a wig that I realized later wasn't exactly what I wanted. Unice customer service staff via email were very helpful in returning the order and exchanging it for the wig I truly wanted. I greatly appreciate their help in resolving this matter. Thank you!
Great communication! They let me know that the original package I ordered would take longer to process and gave me options. I really needed my hair before the weekend and was so pleased that it arrived on time!
Their customer service is immaculate! The response time is great as well. They took care of my concerns and ensured my wig would be exactly what I ask for.
I was unable to get what I ordered due to the factory not having it available which caused delays. Upon reaching out to support, my problem got handled and they promised to provide an order slip for me to get my shipment out. I got my issue corrected and they understood where I was coming from.
Lots of wigs to choose from but this is my favorite.
It was so easy to install and it came with bleached knots and pre plucked.
This wig is everything
It's so soft. Can run my fingers right through it.
Great reviews.
And my lace melted…. It's so nice not to have to spend all that money!
I absolutely LOVE UNICE.
You will not be disappointed.
This is not an ear to ear wig though, almost but not quite… still love it though.
Looks natural… Thanks Unice!
The wig is simply beautiful and looks great when I tried it on. Can't wait to wear it! Ordering and delivery time was outstanding less than a week. I will be definitely be ordering more from Unice.
Jessica suggested a solution for me, also made it right. Much respect and appreciated the gesture.
They were expedient and answering my questions. They were very quick, I really appreciated
I've been ordering from Unice for a little over a year now, never had a bad experience. When I told them I needed my wig to come by a certain date they did everything they could to accommodate me. Even offered me another wig that would come at a closest date AND covered the price difference.
Unice manager and employee went above and beyond to get me the 18 inch wig with no extra charge because the 16 inch wig I had ordered wouldn't get to me in time for my birthday trip. I am so grateful for them making this happen for me and I will recommend you guys to all my friends and family.
Amazing customer service. Super easy to get in contact with and they fixed my issue super fast! I love Unice!
I ordered a wig and the hair quality is not to my satisfaction so I packed everything up and neatly put it back in the bag. The policy on the wig website says that the wig can be returned within 30 days with a full refund. There is no refund button on in the app. I texted to see how to start a refund and it doesn't work. I then emailed the company and they're asking me to send them details about the wig and I told them the hair texture did not meet my expectations and I am requesting A return slip so I can take it to the post office tomorrow and get my refund. I keep getting more letters and it seems probably from a robot or AI. I simply want the return form so I can return the wig and get my money back and I feel like I'm getting the runaround.
This is unacceptable and poor business practice. If I don't get something resolved in the next day, I'm going to contact the Better Business Bureau about this company.😡
Good afternoon, I ordered my wig and it went to an old address, I contacted customer service they were very helpful and attentive and nice it didn't take long for them to verify and get my wig to me the next week, so I think you very much it's exactly what I ordered and will be sending pictures soon as I wear it thank you again will be purchasing again
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Powell, we are so sorry for the late reply, we never wanted to ignore any message from our customers. And returning is totally accepted if you want. And we have sent the label, we noticed you returned it back already. And we will keep our eyes on the returning all the time.
Please take our sincerest apology, please trust that we never wanted such thing happened. But we will speed up and reply all of our messages asap. And our specialized service customer will talk with you directly if you have anything else.
Sincerely,
The UNice Hair Team