Overview
UNice has a rating of 4.5 stars from 789 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.
Instant Feedback
I ordered the V part contour wig and I am disappointed. This wig sheds badly. I just ran my hands through the wig and hair came out. Also, the length of the hair looks like 14?inches instead of 16 inches. Wig is very dense. I decided to give this company a second chance and I will never order hair from UNICE.
Wish these wigs where more affordable and coupons were worth more
Great and coupons are even greater love unice wigs
I received my 1sr order so fast 12/05/2024. I love the hair very soft. I 1st thought it was thin because the hair I got from somewhere else is 180 density and this is 150. When I I compared the two Unice looks more natural it looks like my hair.
The best part I love is the way the cap is cut out around the ears so I can wear my glasses, and it fits go good that I can't tell I have any on.
I can't wait to take a picture this weekend for my 50th birthday party.
There was a mix up with my desired wig and the customer care followed through till the entire thing was resolved.
I'm not sure who is in charge of their customer care unit, but the person is absolutely incredible.
Thank you UNice, y'all are truly nice.😄
Livraison rapide cependant la densité de la perruque est loin d'être celle décrite
Dommage
Bonjour Diane, nous sommes ravis d'apprendre que la livraison vous a plu et nous sommes sincèrement désolés que la densité ne vous plaise pas. Nous vous garantissons une perruque d'une densité de 180 %. Si elle ne vous convient pas, nous pouvons vous aider à la retourner grâce à notre excellente politique de retour. Nous vous remercions sincèrement pour l'intérêt que vous portez à notre marque. Nous sommes sincèrement désolés pour ce désagrément. Soyez assurés que nous ne voulions pas vous contrarier de cette manière. Notre service client spécialisé vous contactera dans les plus brefs délais. Pour toute question, n'hésitez pas à nous contacter.
Cordialement,
L'équipe UNice Hair
Hi, Diane, we are so glad to hear that you like the shipping, and we feel so sorry that you don’t like the density. But we can promise that what we sent you is 180%density wig. If you don’t like it, we can help you to return because we have great returning policy. And we indeed thanks for your liking about our brand in the first place. And we do feel sorry about this inconvenience. Please trust that we didn’t mean to upset you in such way. Our specialized customer service will contact you asap, if you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team
Good, easy to process. The hair feels soft, smooth, and very natural. It doesn't shed much, and the texture is exactly as described. I ordered the
I bought a Wig front Unice about 2 Weeks ago,a Very Popular Wig off there Site that Went Viral, So I was excited and expected The Best Right! I Swear this Wig was Awful 😖 😱. Not True to Length, Very Thin,I mean U could see straight through it.Tracks On the Wig was Off and Not lined up evenly.One Side of the Hair was Shorter and I Ordered a 24in.more like a 20in.is what I got! I was very Disappointed and felt Cheated Out of My Money! Do not believe the Hype about this Company.
Hi, Serena, we are so sorry to hear that, but please take our sincerest apology for that we can’t find your order by your name”Serena G.”. If possible, could you please contact us actively by email? Our specialized service customer will talk with you directly asap. Here is our official email: support@unice.com. If you have anything else, just let us know, we will help you out asap
Because what we pursue all the time is our customer’s satisfaction. Pls trust that we never want to upset you in any way! And we have great returning policy, if you just don’t like the length, returning is totally accepted.
Sincerely,
The UNice Hair Team
The hair is great! Buy the hair!This is my fourth purchase!
J'apprécie la qualité de vos perruques, la rapidité de l'envoi. Excellent service. Bravo et continuez ainsi. Merci beaucoup
Loved it! I got a u part kingly curly wig with drawstring. You all changed the game with this one
The hair is soft. I've straightened it, curled it, waned curled it and received so many compliments. The shipping was fast and the customer experience was amazing! The wig I originally ordered was out of stock so they recommended something better and shipped it right out.
This unit came ready to go! Great quality hair and looks just like the picture and the commercials. The process of purchasing the unit was very easy and fast shipping. I was pleasantly surprised to see multiple gifts that arrived with my unit. Thank you so much.
I love buying from this company. The customer service is great and the quality doesn't disappoint!
Kein Fake, auch die Lieferung erfolgte (fast) wie angekündigt
Good and quick. Order arrived quick and I love the packaging.
Hi, Davine, we are so glad to hear that, but we noticed you left one star review, can we know is there anything you don’t like? At first, so so thanks for your true feedback, but we are open to hear your opinion if you indeed had something wrong before. By the way, our specialized service customer will talk with you by email directly asap. If you have anything else, just let us know, we will help you out asap. And because what we pursue all the time is our customer’s satisfaction. Pls trust that we never want to upset you in any way!
Sincerely,
The UNice Hair Team
I highly recommend this business." "Their customer service is second to none." "The product quality is consistently outstanding, exceeding my expectations every time."The quality of there wigs are outstanding "I was completely impressed with their professionalism and customer service." I will always do business with this company U nice
Too much information dispersed throughout the site, going to different pages and re-carting same item multiple times made the experience a little daunting
Hi, Melaine, we are so sorry to hear that, but we never encountered such situation before. We are glad to hear your true feedback about our website, and we are eager to help you to fix the problem you had before. So our specialized service customer will talk with you by email directly asap. If you have anything else problem, just let us know, we will help you out asap
Please take our sincerest apology. Because what we pursue all the time is our customer’s satisfaction. Pls trust that we never want to upset you in any way!
Sincerely,
The UNice Hair Team
It was quick and efficient. The problem was solved
I needed to change my shipping address and Jessica helped me with no issues!
The hair is full and curls and bouncy. Love the hair texture and wig construction. The hairline is amazing, knots bleached. It's ready to wear and I'm definitely buying another one.
The lace is bleached and hairline is plucked. The hair is full and the waves are bouncy and luscious. I'm impressed. Just thought it would be longer but the hair is so beautiful overall. I will purchase the same wig at 28 inches if they have.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Culver City, CA
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Business History
UNice has a strong supply chain management system to meet huge demand. We have 20,000 square meters factory, and 4 warehouses in 4 countries-the U.S., China, Nigeria, and France to provide the most efficient distribution services for customers worldwide (Shipping from the U.S., deliver within 3 days; Shipping from China, deliver within 5 days).
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Daenielle, we are so sorry to hear that, but we checked your order, what we sent you is same with the one post online, it is 16inches Jerry curly wig, not 14inches. And we can promise that the hair we sent you is 100% human hair, you can even do the test. As usual, if our customer don’t like the hair they received, returning is totally accepted. So our specialized service customer will talk with you by email directly asap. If you have anything else, just let us know, we will help you out asap
Please take our sincerest apology, because what we pursue all the time is our customer’s satisfaction. Pls trust that we never want to upset you in any way!
Sincerely,
The UNice Hair Team