Umart.com.au

I made a purchase online for $2,999 for a new graphics card. When I placed the order the website gave a generic error message and indicated that my order was cancelled. I checked my online account and indeed it showed a cancelled order.

I saw that a pending transaction on my credit card was made for that same amount. The Umart website indicated that if an order does not go through this transaction should disappear after a couple of days.

However a few days later (while I am still without the product I purchased) the transaction is no longer pending but instead the money has been taken out of my account. I contacted Umart multiple times but each time they allege to have not charged me anything. They didn't seem to put any effort into investigating - I guess spending thousands of dollars isn't worthy of customer service from them.

So I have had to raise a chargeback with my bank, which means I am wasting even more time getting back my money, and it means I cannot buy what I want until it goes through (who knows how long that will take).