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Ultius has a rating of 4.3 stars from 450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultius most frequently mention customer service, quality work, and several times. Ultius ranks 23rd among Academic Editing sites.
I am a fairly busy person with lots of responsibilities while going back to school. I haven't been 'in the game' for some time (10+ years) and this service really helped me get back in the swing of things. The writers are solid enough (back and forth required with instructions) and they always deliver on time. I would recommend them. The customer service is friendly and reliable too.
I'm ashamed and beyond furious. My university accused me of plagiarism. It was an easy fast one-page assignment and turned out to be copied. Although I made some changes to personalize the discussion it still came back over (90%) unoriginal. Lychee 39454 Shame on you!
I am a fairly busy person with lots of responsibilities while going back to school. I haven't been 'in the game' for some time (10+ years) and this service really helped me get back in the swing of things. The writers are solid enough (back and forth required with instructions) and they always deliver on time.
I would recommend them. The customer service is friendly and reliable too.
Tip for consumers:
Be clear on expectations in order form/messages to writer.
I'm ashamed and beyond furious. My university accused me of plagiarism. It was an easy fast one-page assignment and turned out to be copied. Although I made some changes to personalize the discussion it still came back over (90%) unoriginal. Lychee ******* Shame on you!
Hi Monica,
Thank you for taking the time to leave your feedback. I left a private message on January 13 regarding your complaint. The order's instructions called for a personal account regarding writing styles. I wondered if you could share any plagiarism reports because your order was scanned through Copyscape.com before it was delivered and did not show any evidence of similar content. If you could message me back, I would really appreciate it. Please know we have zero-tolerance for plagiarism, so it is very important that we discuss this matter. If you would prefer to talk over the phone, please call 1 (800) 405-2972 and ask for Lisa.
I look forward to hearing from you,
Lisa R.
Ultius Client Success Manager
Call/Text: (702) 979-7365
Email: support@ultius.com
Ultius epitomizes the professional gold standard for online writing services. Whenever you might find yourself in a bind or simply need a helping hand, look no further than Ultius. Their staff is more than willing to work with you throughout the process from beginning to end to suit your specific needs. I have yet to have a problem, as the experience has been rather seamless.
Hi Mike! I just wanted to reach out and say thank you for your feedback. Sometimes there are a couple of speed bumps in any given situation, but it is our hope to always emphasize we are there to fix any issues. I am very happy to see that you had positive experiences throughout the process.
Thanks again!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Finding a good editor can be a difficult task for any writer. Finding one that can reliably meet deadlines on orders of great length can be even harder. Thankfully, Ultius has been there for me time after time. It has been great developing a rapport with the same editor as different projects go from rough to final draft. Of course, your experience may vary, but I was fortunate to find a great editor through Ultius and I will continue to use their services to review my work.
Hello Andrew,
Thank you for taking the time to leave your feedback! We are very pleased to hear that you have had such good experiences using our services. We do try and establish working relationships with our clients, so we are happy that you have found a writer that you work really well with! We are equally thrilled that we have been able to assist you time and time again and look forward to working with you agin in the future!
Thanks again!
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Horrific customer service. They wrote an essay that I had to spend days going through and making corrections. I was new to this site so I wasn't aware I only had 7 days for the essay to be corrected. It was completely over the word count and very muddled. When I called them they said they cant do anything about it and I would have to pay for it to be edited. They gave me 15% for it to be edited which I thought might not be that bad. Until I looked at how much it costs to edit 14 pages. $406! THAT WOULD BE OVER $600 ALTOGETHER. Stay well clear from this scammer website. They don't care about anything apart from the money.
Hi I. R.,
Thank you for your feedback. I've reviewed your order and wanted to offer more information regarding our Revision Policy. Before clients are able to process their payments, they must agree to our Terms and Conditions and Fair Use disclaimer. Each item is hyperlinked and client can read them in full. Our Revision Policy is addressed in our T & C, so clients know that each revision request must be made within 7 days of the order's upload. Unfortunately, the only remedy for revisions past 7 days is to place an editing order. The higher the urgency (when one needs the order), the more the payment, which is likely why the price was so high.
Nevertheless, I am sorry your experience did not meet your expectations. That was never our intention.
Thank you again for taking the time to leave your feedback.
Sincerely,
Lisa R.
Client Success Manager
I've tried several of the top services that come up on a google search. They were all hit or miss with roughly 1 out of 4 papers being of good quality. It took some time for me to discover Ultius among the clutter. I am so thankful that I did. The communication is great and the quality is consistent. Highly recommend this service. The prices are reasonable if you plan ahead and submit your assignments early. Thank you.
Hi Tim!
Thank you for taking the time to leave your feedback! We are happy that we have been able to assist you and that you recommend our services. We do try to stand out from companies that provide similar services and we are glad that the quality and communication of our service does! We strive to grow as a company to meet our clients’ needs. We sincerely appreciate your kind words.
Thank you!
Jamie,
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Ultius provide excellent service on writing. Have a lot good experience. They are really helpful when i get difficult assignments and i will continue using them!
Hi Ian! Thank you for taking the time to leave your feedback. Tackling rough content can be difficult, so we're glad our writers have been able to provide assistance! If you need anything, don't hesitate in contacting our 24/7 support team.
Thanks again!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Great world writers. Timely perfect work for all academic levels. Used them several times without regrets. Highly recommend them to anyone looking for a quick response.
Hello Lydiah!
Thank you for taking the time to leave your feedback! We are thrilled to hear that we have been able to assist you with multiple orders, we strive to build great working relationships with our clients and are happy that you enjoy working with our world-class writers!
Thank you so much for your recommendation! We look forward to working with you again in the future!
Thanks again!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Got a project done by due date. Customer service was prompt on two occasions where I needed help. Price was great. Barely had to edit anything. I would definitely use them more often. Loved it!
Hello Angel,
Thank you for taking the time to leave your feedback! We are thrilled that you were satisfied with your order and that our Customer Support Department was able to assist you! We take pride in assuring that we provide prompt and attentive word class customer support to our clients, so thank you for your compliment! We are so very glad that you loved your experience working with us and we are looking forward to working with you in the future!
Again, thank you!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
The writer purposely didnt write about what i asked for because he/she knew i was on a very tighy schedule and any revision in less than 3 days will require me to pay. I contacted them any they pretty much ignored me. They used to be good but not anymore. Look some where else
* Ultius attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Noor. I'm so sorry for the late reply. We welcome all feedback, and I appreciate the time you took in leaving yours. When reviewing your order's history, I do see the writer completed the revision approximately 12 hours later. Also, I can assure you that the writer did not do this on purpose. Uploading late orders or forgetting instructions often lead to some sort of penalization, so writers do their best to avoid that possibility. Nevertheless, your order was an urgent one, so considering the extra time for an unexpected revision added on to your original delivery, a partial refund is in order. I'll forward your order number to our Refund Department. For more information regarding your refund, please email Refunds@Ultius.com.
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Company spent a lot of efforts on their "sells pitch" webpage, but once the order and payment is submitted, the support goes down hill. Other than the initial steps, from placing the order to making the payment, the webpage lacks instructions and requires you to go through a lot of additional steps prior to the "writer" actually getting started. I had a lot of misfortune happen lately and was really counting on them to come through - very very disaapointed.
* Ultius attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi George,
Thank you for leaving your feedback. We apologize for any inconvenience regarding our verification process. Orders are flagged for verification when they meet certain criteria. Due to online credit card fraud, we had to put some sort of protocol into effect. We do understand it sometimes disrupts the flow, but it is an unfortunate necessity. We are actually working on making it an automated process before clients place their orders, but as of now, we do not have an ETA.
There was also another issue with the order in that PayPal held the payment for review. Ultimately, that made it out of our hands, even though you submitted your verification. PayPal is a separate entity and we only use it as one of our merchant accounts. We're sorry about that but we have to abide to their rules to keep our merchant account in good standing. As you may know, we processed your refund on September 29.
If you have any other concerns regarding our payment processing, please feel free to share them. In the meantime, we hope we were able to resolve your issue by promptly refunding the transaction.
Sincerely,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I have been using this service for about 7 years, 30+ assignments, and I can safely reassure you that this is LEGIT! They have amazing writers who follow the instructions very carefully. The writers respond in a timely manner, communicate often and produce masterpieces! I am proud to say that I developed a rapport with my writer and request them for every assignment that I may need in confidence that I will get a great grade! Thank you, Ultius! Your writers are amazing!
Hi L. B.! Thank you for taking the time to leave your feedback. It is difficult to be a student today as many may have to balance work and family alongside classes, so we are glad we have been able to alleviate some of that pressure. Thank you for your business! We hope to work with you again in the future.
Take care,
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com.
Really wasn't too keen on trying out an essay writing service, but I did some google searching and decided to go with Ultius. My paper was delivered on time, it got an A-, and the writer was available quickly whnever I sent a message. My experience means that I will recommend Ultius to my friends if they are ever in the market for a company where you can have a positive experience!
Hi Lambert,
We'd be scared to use any of our competitor sites as well, it's a little frightening when you start doing some basic research and finding that all of them are located in overseas countries like Pakistan and India. We're so happy to hear from you, and next time we'll make sure to get an A+, not just an A-. Please check your messages for a special discount code, and hopefully we'll see you again!
Thanks for your feedback,
Ultius Customer Support
With the help of ultius, I am able to get good quality essays for my course and also receive great grades. The writers are great and communicate effectively with me all the time.
Hello Joy,
Thank you so much for taking the time to leave your feedback! We are very happy that we were able to assist you and we are thrilled that you think our writers are great! Also, thank you for adequately communicating with your writer!
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Love using this site they do awesome work and the prices are decent. However I feel there needs to be a better system for when writers are not available so that the next writer has a decent amount of time.
Hi Keyera. Thank you for posting an online review for Ultius! Our Requested Writer Feature is one of our latest features and will constantly evolve as we take client feedback into consideration when making updates. We've had to meet in the middle, so to speak, when it comes to how long writers have when accepting requests. At the same time, that does impact another writer's potential time. We will definitely pass on your feedback to our developers. If you have any examples we can share with our developers, we would love to hear them. You can reach our support team by email, text, live chat, or phone, and we are 24/7. We look forward to hearing from you!
Thank you again for your feedback!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Ultius is an amazing site! They have been a lifesaver for all the pressure I have been under lately. The writers are very professional, friendly and get the job done with perfection in ample time!
I've used Ultius several times now and I must say, their services are accurate, timely, professional, and they are willing to work with you until you achieve the desire results in the service you are requesting. In today's environment, not everyone is equipped with the time or vocabulary to build professional quality documents and Ultius can truly deliver. I count on them often when I need writing assistance.
Hi Keith. Thank you so much for taking the time to leave your feedback. I've said this before, but sometimes there are not enough hours in the day to effectively balance work, school, and family. We are always happy to assist!
Thank you so much!
Ultius Client Support
Call/Text: (702) 979-7365
Email: support@ultius.com
I lead a very busy life and found myself literally the day a paper was due and needed assistance getting it completed. Long story short, I contacted Ultius after reading their reviews on BBB.com and low and behold I am super impressed! The process was flawless! I took 2 minutes max to fill out the information and to tell them what I needed. I requested a turn around time of 6 hours. I had a few questions in the meantime and was able to get a live representative on the phone (we all know that in this day in age that is rare)! Brittany was SO patient and nice. She was able to answer all of my questions and even followed up with me via live chat. I also did a quick live chat with Rosalie as I had a question about my final paper. Again, top notch customer service and extremely prompt turn around times! I highly recommend this service and I know that I will definitely be using Ultius again!
I found them to be friendly and helpful. Timely response from my writer and overall great paper, this service literally saved my life. I highly recommend them.
Hi David,
Thank you for taking the time to leave your feedback. We are so happy to hear that you had such a wonderful experience using our services! We are very fortunate to have a fantastic and dedicated team consisting of Freelance Writers, Editors, Customer Support and many, many more who are always standing by, waiting to help assist you.
Thank you for highly recommending us!
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com.
Customer service is not about service. They are about making money. Their customer service people are not always helpful- at least one laughs at you and then basically hangs up if you have a problem with your order.
So if there are any problems with your service request hope that you don't get her. The writers on the other hand are really good.
Always supplies me with excellent papers! Only downside is the steep prices, but they are always willing to help out with 10% off discounts. Great quality papers!
Hi Garrett.
Thank you so much for leaving an online review for Ultius, Inc.! It's true our prices are a bit more than our competitors. We consider orders to be investments, so we are glad to hear that you have received excellence in return!
We also like to thank our customers by offering frequent promotions, so be sure to check our Facebook page or subscribe to our newsletter. That's where we usually publish new discount codes. In the event you can't check, just contact our 24/7 support team and we'll be glad to search for you!
Thanks again!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I have been using this service for a while now. I have tried other writing services before and I was never satisfied with their work. After I found Ultius and tried them, I was very happy with the quality of papers and customer service they provide. I highly recommend this service to anybody who are looking for quality ‘A’ papers. You will not be disappointed.
Thank you for your service and thank the writer for communicating with me seriously. Honestly, your company is very helpful and punctual. I congratulate you on this sincere spirit and wish you success in your work.
Hello Abbas!
Thank you for taking the time to leave your feedback and for your kind words. We are thrilled that you have been satisfied with your orders. We also sincerely appreciate your compliment to our staff as well. We are grateful to have so many skilled members on our team that play valuable roles ensuring that we are able to continue to help our valued clients, like yourself. So again, thank you!
Jamie,
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Ultius,
I would like to take a few minutes of your time to tell you what a wonderful team of writers you have working for you. I surely would have not made it through this summer session without their help. All my papers received an "A" and I am very grateful to your writers. I will highly recommend your team of writers to my family, friends, and classmates. What a great service of talent writers you have. Thank you again.
Sincerely,
Julie Williams
I have used this service a handful of times, And have done an awesome job. I'd recommend it for anyone who needs help with any kid of writing.
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Ultius connects customers with the best American freelance writers for custom writing, editing and business writing services. 2,000 writers, 24/7 support and customers in 45+ countries.
Hi Dana,
Thank you so much for posting your feedback! We especially appreciate your tip for consumers. When it comes to an order's instructions, there's no such thing as too much information. It helps the writers really identify their clients' expectations! Communication is key and responding to writers' inquiries or messaging important details or notes really determines the order's overall quality!
Thanks again!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com