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Horrific customer service. They wrote an essay that I had to spend days going through and making corrections. I was new to this site so I wasn't aware I only had 7 days for the essay to be corrected. It was completely over the word count and very muddled. When I called them they said they cant do anything about it and I would have to pay for it to be edited. They gave me 15% for it to be edited which I thought might not be that bad. Until I looked at how much it costs to edit 14 pages. $406! THAT WOULD BE OVER $600 ALTOGETHER. Stay well clear from this scammer website. They don't care about anything apart from the money.
L R.'s review of Ultius earned 22 Very Helpful votes
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Hi I. R.,
Thank you for your feedback. I've reviewed your order and wanted to offer more information regarding our Revision Policy. Before clients are able to process their payments, they must agree to our Terms and Conditions and Fair Use disclaimer. Each item is hyperlinked and client can read them in full. Our Revision Policy is addressed in our T & C, so clients know that each revision request must be made within 7 days of the order's upload. Unfortunately, the only remedy for revisions past 7 days is to place an editing order. The higher the urgency (when one needs the order), the more the payment, which is likely why the price was so high.
Nevertheless, I am sorry your experience did not meet your expectations. That was never our intention.
Thank you again for taking the time to leave your feedback.
Sincerely,
Lisa R.
Client Success Manager