website thubmnail of UK Soccer Shop

UK Soccer ShopReviews 971

2.8
How would you rate UK Soccer Shop?
grey star
grey star
grey star
grey star
grey star

UK Soccer Shop Reviews Summary

The company exhibits a mixed reputation, with customers highlighting positive aspects such as the quality of certain products and timely delivery in some instances. However, significant concerns dominate the feedback, particularly regarding order accuracy, poor customer service, and difficulties with returns and refunds. Many customers report dissatisfaction with receiving incorrect items and unresponsive support, leading to feelings of frustration and distrust. While some shoppers appreciate the product selection and personalization options, the overall sentiment suggests a need for improvement in customer service practices and communication to enhance the shopping experience.

This summary is generated by AI, based on text from customer reviews

service
223
value
210
shipping
216
returns
120
quality
194
This company does not typically respond to reviews
GB
1 review
0 helpful votes
Follow Phillip C.
Unfollow Phillip C.
Send Message
Share Review
Report Review

My only problem with the service was that Royal Mail said it would be delivered by noon. By 1230 nothing had arrived. I had to collect it from the Post Office the next day. More a moan about Royal Mail. Nice hoodie. I grew up in Dortmund and the first football match I went to was at BVB 09.

Date of experience: August 4, 2019
GB
1 review
0 helpful votes
Follow Mary C.
Unfollow Mary C.
Send Message
Share Review
Report Review

The service was very quick and the t-shirt is exactly as shown. You can get any club t-shirt printed.

Date of experience: August 2, 2019
Mexico
1 review
0 helpful votes
Follow Jaso S.
Unfollow Jaso S.
Send Message
Share Review
Report Review

Excelente Servicio
July 27, 2019

Solo para recomendar ampliamente esta página, yo soy de México y ya hice una compra para ver que tal estaba el servicio, productos y envío. El proceso de compra fue fácil y rápido. Compré 4 artículos de los cuales solamente me llegaron 3 al principio, pero el customer service inmediatamente que les mande evidencia de que faltaba 1 articulo, me lo enviaron posteriormente sin yo pagar nada adicional. Siempre estuvieron en contacto conmigo y los artículos de muy buena calidad llegando en el tiempo acordado.

Date of experience: July 26, 2019
Sierra Leone
1 review
0 helpful votes
Follow John N.
Unfollow John N.
Send Message
Share Review
Report Review

It was good doing business with you guys. Payment was easy, shipping on time & product good. Safe to do business with.

Date of experience: July 24, 2019
VE
2 reviews
1 helpful vote
Follow Oscar R.
Unfollow Oscar R.
Send Message
Share Review
Report Review

Horrible
July 22, 2019

No se puede comprar nada aqui atencion mal al publico consumidor si hay darle calificacion por favor mejorar todo

Date of experience: July 22, 2019
New Jersey
1 review
1 helpful vote
Follow Tina M.
Unfollow Tina M.
Send Message
Share Review
Report Review

Absolutely HORRIBLE company! I placed my order over a month ago and still do not have my order! I have emailed them SEVERAL times and they only responded to the first email and now just ignore everything. DO NOT ORDER all the "good reviews" ARE FAKE!

Date of experience: July 22, 2019
Texas
2 reviews
1 helpful vote
Follow Roberta G.
Unfollow Roberta G.
Send Message
Share Review
Report Review

I purchased an Adidas jersey for my son last summer. I ordered a Large and UKsoccershop sent me a shirt labeled US Large. This summer I ordered another Adidas jersey in a Large. This time, they sent me a Medium and said that they refused to return it because a US Medium is a UK Large, despite the fact that Adidas sizes their shirts on the US system. They refused to do anything to remedy the situation. I will never buy anything from this shop again!

Date of experience: July 20, 2019
Australia
1 review
0 helpful votes
Follow April M.
Unfollow April M.
Send Message
Share Review
Report Review

Not happy at all.
July 17, 2019

Not happy with this business at all as the shirt I ordered for my bosses birthday arrived almost a month late. Not getting any response when emailing company to find out where it was. When it finally arrived it wasn't the real Leeds United shirt & fell apart.

Date of experience: July 17, 2019
GB
1 review
0 helpful votes
Follow John Q.
Unfollow John Q.
Send Message
Share Review
Report Review

Without doubt, UK Soccer Shop is a fraudulent company. Indeed, any positive reviews you find on Trust Pilot are guaranteed to be fake; created by the same imbeciles profiting from YOUR hard earned money. Look elsewhere on line. There are thousands of people sharing their stories as to how this company ripped them off.

Here's my own:

I ordered a jersey which UK Soccer Shop's extremely convincing website flagged as "available now." I selected the jersey, put it in the cart, and chose "Next Day Delivery" via DHL. With the promise of a tracking number I logged onto my account that evening and it read "processing." I gave it to the next morning where it read "processing." Yet another day later, having not received my shirt as promised, I checked again: "pre-ordered."

Is this really a company you want to be dealing with?

Please check elsewhere on the internet for reviews and stories regarding UK Soccer Shops horrific abuse of consumer trust.

Do try phoning their customer service number and hear for yourself that they are only their to take your money. Nothing more.

Date of experience: July 14, 2019
GB
1 review
0 helpful votes
Follow Jane M.
Unfollow Jane M.
Send Message
Share Review
Report Review

Fast service
July 14, 2019

Ordered my grandson a kit it was easy and fast process from start to finish. They even sent an email to check it was how I wanted MESSI spelt

Date of experience: July 13, 2019
GB
1 review
0 helpful votes
Follow Patrick S.
Unfollow Patrick S.
Send Message
Share Review
Report Review

Ordered particular (new season) kit, for my 8 year old, that had already sold out on on the club on-line store, and on other better known on-line stores. I didn't read the some of the reviews until after I'd made the purchase, so was put off by the very negative feedback from some. I have to say my experience with UK Soccer Shop has been pretty perfect, we got exactly what we ordered in less than a week. Good comms on delivery both from the site and Royal Mail. No complaints at all! One very, very happy 8 year old. Patrick

Date of experience: July 11, 2019
GB
2 reviews
0 helpful votes
Follow Guerddy E.
Unfollow Guerddy E.
Send Message
Share Review
Report Review

Great Service
July 10, 2019

Products arrive quickly and as detailed on the website. Products were as described and met all my expectation. Will use again highly recommend

Date of experience: July 9, 2019
GB
1 review
0 helpful votes
Follow Dave E.
Unfollow Dave E.
Send Message
Share Review
Report Review

Over three weeks I have sent multiple emails, their phone number doesn't get answered at all, pay a little more if you have to I've just lost £34 pounds plus returns postage as I requested a different size. The company will completely ignore you even if you have recorded delivery... don't be tempted. Please try their phone number before making a purchase. You will find that the number is unavailable, many many more customers reporting the same issue. I intend to report them

Date of experience: July 1, 2019
New Zealand
1 review
0 helpful votes
Follow Sean K.
Unfollow Sean K.
Send Message
Share Review
Report Review

Scammed
June 24, 2019

Spent a lot of money in March/April and no goods have arrived. No replies to multiple messages and emails. Phone number doesn't work. Will never shop here again.

Date of experience: June 24, 2019
Gibraltar
1 review
0 helpful votes
Follow Stuart L.
Unfollow Stuart L.
Send Message
Share Review
Report Review

Buying was easy and the order was processed swiftly. We knew what was going on with the order and it arrived very quickly.

Date of experience: June 20, 2019
GB
1 review
0 helpful votes
Follow Graham R.
Unfollow Graham R.
Send Message
Share Review
Report Review

Good service
June 11, 2019

My order was sent within a reasonable time at a good price and very happy with the product good fit and well worth the money l paid will shop with this company again

Date of experience: June 11, 2019
GB
1 review
0 helpful votes
Follow Jessica R.
Unfollow Jessica R.
Send Message
Share Review
Report Review

Very Helpful
June 9, 2019

I would have rated a 5 however my first order was cancelled as the product was out of stock. However I re-ordered and had a few queries and the customer service team were excellent at reassuring my queries.

Date of experience: June 8, 2019
GB
2 reviews
4 helpful votes
Follow Neil A.
Unfollow Neil A.
Send Message
Share Review
Report Review

No answer
May 24, 2019

No answers to emails, phones not answered. I believe they are scammers. They falsely advertise policy and service.

Date of experience: May 24, 2019
Mark P.
GB
1 review
0 helpful votes
Follow Mark P.
Unfollow Mark P.
Send Message
Share Review
Report Review

Pleased
May 24, 2019

Item arrived a day later than anticipated. Otherwise, please enough with service and would consider using this site again, to buy football clothing.

Date of experience: May 23, 2019
GB
1 review
0 helpful votes
Follow Mark W.
Unfollow Mark W.
Send Message
Share Review
Report Review

Well Looked After
May 24, 2019

After some initial communication issues the level of service has been excellent and contact immediate.
I would recommend UK Soccer Shop to anyone looking for quality products and service

Date of experience: May 23, 2019

From the business

Buy official football shirts from Premier League, La Liga, Bundesliga, Serie A, international kits and more. Largest selection of football kits online. Personalise with official printing. Worldwide delivery.


uksoccershop.com
Hamilton, NY
+67