CeX UK

A few dishonest staff members, basically stole from me, went in with a box items, sent me back a couple of times to get more stuff. Then saying they can't buy the items cause of a fault which was understandable! Later the box and cables are missing and a couple of items not working. Fuming! Used this store afew times in the past and the staff were great, this time new staff, big problems! Directors or Ceo's, sort this store out, disgraceful. The one star is because of previous staff.

I bought an refurbished ‍ iPone 12, it arrived very quickly and looked in perfect condition till I tried to use it, calls went straight to voice mail, texts, and WhatsApp no notifications, I was told it was a system error problem, so they refunded me, payment came back quickly, so I bought an iPhone 11, guess what? The same as the iPhone 12 so I have been without a mobile phone for 2 weeks now. I questioned do you check the phones before sending them out? I was told "No, we check them when they arrive" I won't be wasting my time with them again, refurbished my foot, it seems they receive a phone and just sell it straight on, if it was refurbished they would know there was a problem wouldn't they ‍

I would give it a 0 stars if I could. This company is a joke. My partner bought phone while ago and Royal Mail delivered it to wrong address. Cex said they need to investigate it. We contacted Royal Mail and they confirmed that phone was delivered to wrong address. We been waiting for over a month and they still needed more time. We been advised by CAB to request charge back with bank so that's what we did. Now both our accounts are suspended and they want us to contact solicitors to resolve the issue. At the end of the day it wasn't our fault and we been treated proper unfair. Customer service is disgraceful!

If I could give zero I would...

I sold my sons phone on the basis of it working, but had scratches... was offered a decent amount of money.

However when the phone was dropped off at the store they changed this classification and deemed that the camera had a scratch, and was therefore not working.

They left a voicemail offering £20 for an iPhone 6s... upon speaking to their customer service team they have revised this offer to £15 as they made an error on the memory size of the phone.

Absolute cowboys... really sharp dishonest practice

While discussing an issue with customer service staff at their Uxbridge Store, I asked to speak to the manager.

The manager came to the phone and the greeted me with the words 'What's the problem'!

Upon me pointing out that I was slightly shocked by his telephone etiquettes, he insisted to justify that it is absolutely acceptable way of taking a call by the words 'What's the problem'.

At this point, I just told him that I will speak to their central support team about my issue rather than tolerate this aggressive and offensive attitude.

My issue was finally resolved by the team at head office.

However, I just feel that this kind of culture is allowed to breed with lack of consequences and I am sure this staff member will carry on speaking to customers in this manner.

Bought son a PS4 for Xmas. But he couldn't work it as controller not working. Thankfully borrowed one which does work. Tried to exchange just controller at local CEX but told I have to take console in as well (even though console is fine). And then they can only exchange if they find it faulty and if they have one in stock. Basically they aren't interested. Will not buy from them again - surely this should have been checked before sending out. Very disappointed son on Christmas Day as well as a very unhelpful shop.

Absolutely terrible. The store is filthy with incompetent staff. Don't touch it with a barge poll. Went in with my son and his ps3 with two controllers. They happily took the better controller and sent us home to get the missing usb cable. Fair enough... until we returned only to be told the ps3 which was worth roughly £50 was un tradable as the controller they had sent us away with was faulty. Why weren't we told this the day before? Really bad customer service in my opinion and very dishonest.

My 13 year old saved up his pocket money from chores and bought a used xbox from these crooks. The item failed after a few months so we returned it in the original box and with all the bits as they instructed. After they had it almost a month, they emailed to say the warranty seal had been tampered with so wouldn't do anything more than send the broken unit back. The item was in EXACTLY the state it was sold to us in and nobody touched the warranty seal at any point.

These people are uncontactable by phone so you can't even talk to a manager about it. They are nothing but thieves, selling the electrical equivalent of clapped out second hand cars. A disgusting outfit who offer a warranty and then lie to avoid you using it.

Last week I went to the shop in Stratford centre to exchange a couple of headsets for a voucher and received an offer of £430 for all of them which I accepted, on the same day I was told by the staff member who was processing my order that I could be charged up 10% of the value of the items since I was selling a couple of them and I said I was ok with it.
Following day I received a call in the evening saying that instead of 10% I was gonna be charged staggering 30% which is absolutely unheard of (even admitted by their own staff), it's unbelievable how these scumbags try to find ways to rip you off when something doesn't go the way they want. The store manager promised me to investigate the issue but obviously never got back to me, absolutely useless disgusting costumer service. Some of these people deserve to be in jail.
Today I returned to the shop and collected my items back, some staff members couldn't believe what happened as this was clearly a decision made by a coward low life human being from the head office who is too weak to talk or explain himself, absolute trash of society

Took in about 38 children's dvds of which 8 where new not opened. They offered me 33pence or £4.something voucher.My granddaughter who was with me was looking at some DVDs in the shop. Came back and said two of the same title we were giving them were selling for £2.00 eachTook them across the road to a charity shop. We had also over 60 various other dvds straight to charity. Would not recommend this shop at all

Manager at CEX Islington, very unhelpful and lacked empathy. I've bought many mobiles from Streatham and Brixton branches, where staff have been very helpful and offered to assist me in transferring all my data to my new mobile. This manager refused to help me. I could not buy the mobile phone I wanted a Samsung S22 plus because he told me that I would lose everything from my old mobile once he wipes it back to its factory settings. All I wanted wS a bit of help to transfer to the new phone. Very unhelpful. I could not buy the mobile because of this. No advice offered. No support offered.

I have uploaded an E-mail to show you how they justify getting away with this. Basically I was having a quick look through CEX's electrical goods when I spotted a Pokémon Go plus device Being sold for £44.50 second hand when you can pick one of these up on Amazon Brand new for £39.60. CEX is an absolute RIP I'm still trying to find something to buy with a £35 voucher I was given after I had been told a specific graphics card would fit my P. C and it didn't, likewise with the ram I was told to buy. Never once had a reply from CEX I just think that they are Con men in sheep's clothing.

Research both the store you intend to go to and a general review of how many problems there are with honoring the 24 month warranty. I asked for an excellent condition unit that was up for sale, was told i could not have it at the end of the purchase and then offered a poor condition unit on the basis it had a 24 month warranty. Take it back to have it fixed / replaced as there is a software issue and i am told i've damaged it and there is nothing they can do. Take it up with customer services who basically will not accept any wrong doing from their staff. Avoid at all costs and take your hard earned money to somewhere reputable

Sold a faulty product on the basis it had a 24 month warranty onl

I took a perfectly good Samsung Galaxy S6 into the Barnsley branch today. The lad powered it up said that's fine, we agreed a price of £99 cash and he said come back in 40 minutes. So I did and this other lad said they can't buy it because when the camera turns on there's a SLIGHT vibration on the phone. Which is RUBBISH. I look after my phones and I swear on my stepkids' lives there is nothing wrong with it. Anyway I suffer from panic attacks and they caused me to have another one in the middle of the town centre with people starting at me. So no money and indignity on top...