CeX UKReviews 281

I had an old iPad mini 32gb. Brand new condition fully boxed, only used for 2 hours over 5 years, mint condition, no issues. Took it to Cowley CEX to sell after getting offered £35.
Was busy so after coming back to store an hour later they reduced the offer by £5 to £30 having (quite obviously a store policy) deliberately scratched it on the side with a tiny scratch!. I was fuming but having driven there I sold it anyway. Should of walked away with it. Complained to some hopeless Wally at cust services and got into a pathetic loop of we don't damage goods to reduce our offer sir over and over, I told him to F off. Having used this company in Wycombe CEX for many years and hundreds of transactions, with this disgusting tactic to maximise profits, I will never enter a CEX again. Dire way to treat a loyal customer.

They say you get items for cheap yet there cheeky $#*!s only buying a PS4 for £48 and then selling for £185 what's that $#*! about, yet the sell a ps5 controller for only £2 more than a USED PS4 controller
They really need to sort there $#*! out before they go bust

I buy 3 phones, 1 malfunctions so I return it within 1 month of purchase. When asked what the malfunction is I show her the screen stuck on some BIOS or something while updating its firmware. The manager of the Tunbridge Wells store who was dealing with my case replies to me "You don't have to be so rude to me." Which I ignore and carry on with selecting the full cash return option and present a form of identifying myself. To which she replies "Sir, I can refuse you service if you keep talking that way." Which I ignore and after receiving my money back I have decided to never use CEX ever again after a long 10 years of buying from the same store, same way, year after year. Shame on you at cex for treating your customers so $#*!. Just lost a loyal customer, well done.

Very disappointing service. Bought the wrong item by mistake (10 pounds) from central Edinburgh, then went to another store near my house (Leith) to return it and buy the correct one. They said that they cannot accept the original item back as I don't have the receipt (fair enough so far) and that if I go to the original store they will return my money. So I bought what I wanted from Leith (another 30 pounds), went to the original store, only to find out that they can only issue a voucher for the store! And when I contacted the complaints department they tried to prove that at both points of sale they informed me about their "policy", which never happened! Like I am crazy, and even though they explained to me the policy, i decided to go up and down in the city of edinburgh and start making complaints about it! Awful customer service, worst attitude I ve ever faced in the UK, especially from a retailer that size

I ordered an Ipad from here. Cex has sent me a completely different Ipad that is not part of the company. When I went the the Cex store for a refund they said I received the wrong Ipad and didn't help me at all to get a refund despite Cex sending me the wrong one, the staff are horrible. None of the staff helped me with anything even though they made this mistake. Never had such a bad experience before. Will never buy from here again, terrible staff. Store manager is horrible as well and didn't try to help me at all. I contacted customer service but they kept saying that they didn't send me the wrong Ipad despite me having proof that I received a different Ipad from the one I ordered. I do not recommend anyone to buy from here, they are a scam.

Fobbed off with excuses, refused to replace a faulty battery on my daughters mobile phone under the 24 month warranty. When shipped packaging dreadful, sold the phone with a faulty siri, and at the Uxbridge branch lost the sim card to the phone and humiliated my wife and daughter in front of other customers.

I've had Cex not honour their 2 yr warranty on £225 AirPod pros. Order AL*******. Apple acknowledge the crackling is a manufacturing error and will fix. But CEX say it's earwax and told me simply to pick up my AirPods. I suspect it's because they can't go to Apple to resolve.

This is the difference between me continuing as a loyal Cex customer (I've bought various consoles and games previously and am a registered member) and never using again and use Apple / Amazon / eBay etc instead.

I will consider taking to trading standards if it can't be resolved.

Link where Apple confirm the problem can be easily found - type HT*******

Pretty much what the title says a few months back I bought seasons one and two of primeval and just got around to watching it now. Only when I opened season 2 it also had season one inside.
CEX staff are totally incompetent, it was only a few weeks ago as well that they shipped the same three seasons of One Tree Hill twice, charged me for both and had the cheek to say that I had ordered two of each season, when my account clearly showed that I had only bought one. I will never ever be buying anything from this company again be that in store or online.
Total imbeciles. Only gave one star as I had to if I could give zero stars I would

I would give it a 0 stars if I could. This company is a joke. My partner bought phone while ago and Royal Mail delivered it to wrong address. Cex said they need to investigate it. We contacted Royal Mail and they confirmed that phone was delivered to wrong address. We been waiting for over a month and they still needed more time. We been advised by CAB to request charge back with bank so that's what we did. Now both our accounts are suspended and they want us to contact solicitors to resolve the issue. At the end of the day it wasn't our fault and we been treated proper unfair. Customer service is disgraceful!

Hi, I was reading reviews of this company. Very seldom, did I see a good comment.

Some time ago, when computer memory was pricey ( RAM or Random access memory), I had some to sell, but I took it into one of thier stores, and after extensive testing, I was told that it had a fault, so they gave me the offer of a fraction of the price, of what it was worth, or said they would part buy the working RAM sticks. I knew I had tested the memory on a test rig, I had at home, and it passed all tests, so I felt that was going to be a rip off for me. In the end, I went back to the store, initially they said they'd lost my memory, but I didn't sell it in the end, gained it back and sold to a freind, who used it for ages, without issue.

These people just scam you, say things are broken, then offer a fraction of the value of your goods, avoid at all costs.

If there is a good ending, I learned all about hardware and became a hardware technician. Offering a level of customer service in computer servicing and repairs, that a company like CEX could never aspire too. So happy days for me and my clients.

Please do your research, and try other retailers, For all things PC. I would recommend Scan Systems in Bolton or Novatech in Portchester.

I dropped my phone off to be sold. They called me to say to collect it as they couldnt sell it. When i picked it up it no longer worked.

After reading the reviews im shocked thank god i did not buy from cex they sell second hand phones for double the price of the new ones was looking at the iphone 12 was shocked they buy for 320 pound and sell for 1200 pound they just ripp ofs who are not afraid to show it

Why is this actually still a business even $#*!ing gamestop arent that stuck up like these guys rise their prices like every week and lower their webuy plz somebody start a pettition to close down this $#*!, this busines is worst than talktalk and that is impossible

I had been a customer of cex for over 20 years and have seen the decline in quality and customer service... but now will never purchase from them again for selling over priced PS5'S to cash in on the public... I think that from such a big company they should have a bit more professionalism and have shown thier true colours and joined the scalpers rank. Don't buy from them... tbier quality checks have deliclined... customer service dropped... and would rather shope else where. IN MY OPINION STAY AWAY!

Purchased an Xbox One X console from CEX, however upon delivery the disc drive would not play standard DVDs. I returned this via their online returns address as advised to by Ramson however upon inspection they have chosen to completely ignore the fault and send me the console back saying they "Could not verify the fault". If they had put any DVD in the disc drive, the fault would have been incredibly apparent so it is clear this was not done.
They are in breech of consumer rights when returning electronic goods and in breech of their own return policy.