We’re in this together! Stay safe with our COVID-19 guide


Contributor Level

Total Points

1 Review by Ben

Verified purchase

I've had Cex not honour their 2 yr warranty on £225 AirPod pros. Order AL480365. Apple acknowledge the crackling is a manufacturing error and will fix. But CEX say it's earwax and told me simply to pick up my AirPods. I suspect it's because they can't go to Apple to resolve.

This is the difference between me continuing as a loyal Cex customer (I've bought various consoles and games previously and am a registered member) and never using again and use Apple / Amazon / eBay etc instead.

I will consider taking to trading standards if it can't be resolved.

Link where Apple confirm the problem can be easily found - type HT211157

Ben hasn’t received any votes.

Ben hasn’t received any thanks yous.

Ben doesn’t have any fans yet.

Ben isn’t following anybody yet.


Similar Reviewers on Sitejabber


They say you get items for cheap yet there cheeky $#*!s only buying a PS4 for £48 and then...


I buy 3 phones, 1 malfunctions so I return it within 1 month of purchase. When asked what the...