• Milly Bridal UK

Milly Bridal UK

Overview

Milly Bridal UK has a rating of 4.3 stars from 686 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Milly Bridal UK most frequently mention customer service, prom dress, and good quality. Milly Bridal UK ranks 6th among Wedding Dresses sites.

  • Service
    88
  • Value
    88
  • Shipping
    88
  • Returns
    45
  • Quality
    88

This company does not typically respond to reviews

Positive reviews (last 12 months): 92.3%
Positive
36
Neutral
0
Negative
3
129
See all photos

What reviewers want you to know

Positive highlights

  • However, the dress was exactly how I wanted it to be and it fits perfectly, I ordered with custom measurements.
  • I chose the custom size and I tried it on and found the dress fit me perfectly.

Critical highlights

  • Never in my life have I found a company with such poor customer service.
How would you rate Milly Bridal UK?
Top Positive Review

“Stunning Prom Dress”

Mrs S.
1/6/24

I purchased this Prom Dress for my Daughter's School Prom in 2022. The measuring guide on the website is very helpful and the dress was true to size. From ordering to delivery was 4 weeks. Updates by email were great. Would highly recommend and I would use again.

Top Critical Review

“Awful dress. Don't buy from them”

Wiktoria K.
4/23/24

It is a SCAM The dresses come from China not from the UK and are awful quality The wedding dress I ordered looks nothing like the photo. The material of it is awful quality. It was meant to be light and airy and it came big, chunky and heavy. I also gave my exact measurements to have it custom made and paid extra for it but it also came too big in my bust and way too long and I can't return it and they won't refund me for it. Don't order from them!

Reviews (686)

Rating

Timeframe

Other

Reviews that mention popular keywords

custom measurements (21) custom size (30) dress today (13) customer service (78)
Thumbnail of user mrss353
1 review
0 helpful votes
January 6th, 2024

I purchased this Prom Dress for my Daughter's School Prom in 2022. The measuring guide on the website is very helpful and the dress was true to size. From ordering to delivery was 4 weeks. Updates by email were great. Would highly recommend and I would use again.

Service
Value
Shipping
Quality
Thumbnail of user teyam1
1 review
0 helpful votes
March 17th, 2024

Love love love! My dress came on time and it's the perfect size and colour! It was really cheap and still good quality, thank you so much!

Products used:
Prom dress

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Value
Shipping
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Quality
Thumbnail of user wikiss1404
1 review
0 helpful votes
April 23rd, 2024

It is a SCAM
The dresses come from China not from the UK and are awful quality
The wedding dress I ordered looks nothing like the photo. The material of it is awful quality. It was meant to be light and airy and it came big, chunky and heavy. I also gave my exact measurements to have it custom made and paid extra for it but it also came too big in my bust and way too long and I can't return it and they won't refund me for it. Don't order from them!

Tip for consumers:
Be aware od these scammers

Products used:
Dress.

Thumbnail of user franciscogalvintcgv
2 reviews
0 helpful votes
April 29th, 2024

We tried this dress on in store but needed a size up. We ordered from Couture Candy that same day and it arrived about a week later. It fits perfectly! Would highly recommend this website!

Thumbnail of user isabelj59
1 review
0 helpful votes
October 19th, 2023

I absolutely love the dress, sadly I ordered it in a bigger size because I usually have problems with sizes, so it was a bit big on me but that's something we can still change. All in all I love the dress so much, the fabric is amazing. If i would have to rate it on a skale of 1 to 10 I would truthfully say 9.

Thumbnail of user jewell.k1950
1 review
0 helpful votes
February 29th, 2024

Delightful dress, my granddaughter is thrilled. Fast delivery with on-line tracking. Highly recommended.

Products used:
Prom dress

Service
Value
Shipping
Quality
Thumbnail of user agnieszkal3
1 review
16 helpful votes
July 29th, 2017

I ordered my wedding dress from them. Asked for changing the neckline and to pin up the train. They confirmed they can do it with no problem. It arrived on time, neckline has been changed as I asked for but the dress is far too long and the train is super long too. No pin up for my train. I contacted them twice to ask about the train, no news from them.

Thumbnail of user linardkrishnamoorthyrsusx
6 reviews
0 helpful votes
April 29th, 2024

I've consistently found that the sizing and fit of the items I've ordered are accurate and reliable. This level of consistency makes it easy for me to confidently select my size and order online without any worries about the fit when the items arrive. This attention to detail is greatly appreciated.

Thumbnail of user carlyp57
1 review
1 helpful vote
July 7th, 2022
Verified purchase

This business is a joke I ordered a dress for my daughter prom well it hasn't arrived I paid extra for the 3-5 day delivery the prom has now been and gone and we still don't have the dress trying to get a refund is ridiculous they don't want to give my money back my delivery details haven't even updated now its too late we have no need for the dress don't try and contact them either you get all different t robot type people who are on repeat.

Tip for consumers:
Do not used this site and pay ridiculous amount of money for it to be here in a certain time and it isn't I'd stay well clear from this website I will never use it again after they have ripped me off.

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user tendom
1 review
6 helpful votes
May 4th, 2017

This my Order Number: **************402
I Order Date: March 16,2017, my wedding dress I paid for fast delivery
Am losing my patience I am i scammed or what?
Very disappointed

Thumbnail of user lloydfenixjnkkf
14 reviews
1 helpful vote
March 24th, 2024

Ordering swatches and suits- no problem but when they arrived both suits would not zip up to the top of the waistband as the zips jammed at the thicker band of material. This was before I put them on so it wasn't a fitting issue but a tailoring problem.
I took them to a tailor at our dry cleaners and he said that the seamstress should have turned the material (not sure what he meant) and that the zips needed taking out and re setting. A third suit that I had bought in your sale did not have the same problem. The styles and colours were fine and Cinnamon Rose colour is gorgeous!
You offered a 40% refund which should help cover the repairs and I am grateful for your swift reply as I am hoping they will be OK for my daughter's wedding.

Thumbnail of user e.hollandthomas
1 review
0 helpful votes
September 15th, 2023

DO NOT BUY FROM THIS COMPANY! I frankly wasted money on this company to receive a poorly made cheap looking dress. It didn't even come in time for me to be able to wear it to the event it was for. Upon trying to return the dress (which has never been worn) I've had no luck and they keep saying that their returns department will get back to me. AN ABSOLUTE SCAM! Don't waste your time with this sham of a company, £120 down the drain and nothing to show but shabby fabric and rubbish customer service!

Tip for consumers:
Utter scam, disgusting

Products used:
Dress

Service
Value
Shipping
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Thumbnail of user oliwiar
1 review
0 helpful votes
July 31st, 2023

The dress feels expensive and heavy but lightweight on the body. Its gorgeous and sparkly too, very different to other dresses! I picked custom sizing and it fit me perfectly with no issues so definitely worth paying more for sizing and mind peace. Shipping did not take long either came on time before the prom and was not damaged. Customer service is also big help, quick and easy communication. Overall really recommend.

Products used:
Dress

Service
Value
Shipping
Quality
Thumbnail of user nataliapaw123456
1 review
2 helpful votes
June 27th, 2023

My genuine review about the dress I ordered and the service of MillyBridal is that it is so good and I genuinely don't understand any negative reviews. My dress fit beautifully and also looks stunning - you can tell that they want the best for their customers. The dress came on time and they made sure nothing was damaged or ruined during shipment. Highly recommend to order from here if you need a dress for any occasion.

Products used:
Ball gown

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Value
Shipping
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Thumbnail of user floriannen1
18 reviews
1 helpful vote
May 2nd, 2023

Milly Bridal UK has the greatest prom and wedding gowns online. They have several gorgeous, cheap outfits for every occasion. Customer service is also polite and helpful. I loved their wedding dress.

Thumbnail of user deeo181
1 review
0 helpful votes
January 16th, 2024

Would use again. This was a prom dress for my daughter. My daughter was very very happy with her dress.

Thumbnail of user undinei
1 review
0 helpful votes
November 10th, 2023

Lovely dress was great for prom would recommend it if you have a budget that your want to keep too without spending a lot.

Service
Value
Shipping
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Thumbnail of user lindak2478
1 review
1 helpful vote
March 7th, 2023
Verified purchase

Wow, what can I say, well from placing my order to receiving it. Got an email asking if the size/ measurements were correct, to which I replied. Kept up to date with everything. Took just under 3 weeks to receive. The dress is stunning and the quality is absolutely gorgeous. Thank you so much. Would recommend 100% to order from here and will definitely order again.

Service
Value
Shipping
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Thumbnail of user patricias2731
1 review
0 helpful votes
November 3rd, 2021

Absolutely beautiful dress. Bought it for my wedding in May 2022, I ordered 1 size smaller than which is ok as that is my insentive to make sure I lose the weight to fit the dress in time for my wedding. I am very happy overall with the dress itself is made well and absolutely beautiful. Great deal for the price. I would definitely purchase from this seller. Meets my expectations.

Tip for consumers:
Make sure you size yourself properly

Products used:
Wedding Dress

Service
Value
Shipping
Quality
Thumbnail of user nickym61
1 review
0 helpful votes
November 23rd, 2023

I ordered this dress for my prom and oh my goodness it's the best decision i've ever made. The shipping was good and everything was just high standard. I recommend!

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Value
Shipping
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Thumbnail of user sarahs3940
1 review
4 helpful votes
June 26th, 2023

Got my daughter her prom dress from here. Its so nice and looks beautiful on her. I would recommend this shop to everyone

Products used:
Dress

Service
Value
Shipping
Quality
Thumbnail of user christinevwilliams163
1 review
0 helpful votes
July 7th, 2023
Verified purchase

This company not only had great communication and helpful service, but the dress was beautiful too. Purchased for my daughter prom. Make sure you measure before you buy as sizing is different to European. Also my daughter is 5ft6 amd was wearing heels but as we more petite I took the hem up as was very long. Thia was easy enough to do, but just to make anyone aware you may also need to do this if you like us on the shorter, side. The quality of the dress was excellent and also washes well. She looked and felt like a princess. Thank you, so much for all your help.

Tip for consumers:
Will be back again

Products used:
Dress

Service
Value
Shipping
Quality
Thumbnail of user ericat266
1 review
1 helpful vote
August 2nd, 2023

I ordered a custom tailored dress for my uncles wedding as I've had no luck with my size on other websites however millybridal not only double checked my measurements beforehand and my dress arrived quickly and looked exactly like the picture and fit perfectly. I also got multiple updates on shipping and delivery which I really appreciated. So so happy!

Products used:
The dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user simg13
1 review
0 helpful votes
May 10th, 2023

At first, I was a bit nervous ordering my prom dress online but I am very pleased with the outcome. The dress came way before expected and the company replied to any concerns I had right away. I also got my measurements done custom and I had a few requests to change the dress to my liking and it was perfect. I definitely recommend this website if you don't wanna spend too much on a prom dress!

Products used:
Prom dress.

Service
Value
Shipping
Quality
Thumbnail of user katherinem1194
1 review
1 helpful vote
August 6th, 2023

I bought my daughter's prom dress from Milly's Bridal and found the made to measure element accurate, the colour and sizing as described and the quality fantastic. Even though it was not made in the UK the communication via email was really good with photos of the dress being made sent to me.
The quality is fantastic, and the dress was lined. I went online as nothing in the shops here were quite right and even when you bought the dress you have to pay for it adjusting, hence the made to measure element with Milly Bridal is such a good idea. I would definitely buy from them again.

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From the business

MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.

Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.

MillyBridal aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or £ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.

MillyBridal wedding dress is an embodiment of dignity, elegance, and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.

Business History

DressFashion is a professional wedding & events dress design and manufacturing company located in China. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years, and moved back to China to establish DressFashion in 2003.

Mr. Feng started DressFashion with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in US, Mr. Feng established DressFashion soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, DressFashion expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

DressFashion Europe, US represents DressFashion in Netherlands, Atlanta and is dedicated to serve European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.

DressFashion aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or £ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.

DressFashion wedding dress is an embodiment of dignity, elegance and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.

Company Representative

Thumbnail of user millyh
Milly H.
Typically does not respond to reviews

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