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UgeatReviews 39

2.7

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Ugeat Reviews Summary

The company has garnered mixed feedback regarding its products and customer service. On the positive side, many customers appreciate the quality and variety of hair extensions, often highlighting their natural appearance and durability. However, significant concerns arise regarding customer service, particularly related to return policies and communication issues. Several customers report difficulties with obtaining refunds and receiving inadequate support when addressing product quality issues. Overall, while the company has a loyal customer base that values the product quality, its reputation is marred by complaints about service inefficiencies and dissatisfaction with return processes.

This summary is generated by AI, based on text from customer reviews

service
25
value
25
shipping
24
returns
16
quality
24

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Oklahoma
2 reviews
1 helpful vote
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I was iffy about buying from here but they proved me wrong! They have great customer service who helped me choose the right hair for me and even gave me a discount when I didn't order enough for what I needed. They're always running specials and the hair is quality! I wear them everyday and everyone thinks it's my real hair!

Date of experience: March 17, 2023
Qatar
1 review
2 helpful votes
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The best hair I purchased online
February 27, 2023

I purchased the virgin plus hair pre-bonded twice and will definitely order again the hair is soft and similar to my hair feels and look so natural and is reusable

Date of experience: February 27, 2023
California
1 review
0 helpful votes
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Love Ugeant extensions!
February 27, 2023

Love the product I received from Ugeant! Great quality hair! Order came on time and exactly as described! I will only order my extensions from Ugeant!

Date of experience: February 27, 2023
Switzerland
1 review
4 helpful votes
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Bad quality
February 10, 2023

The hair is extremely dry, it tangles without stopping. They should be brushed at least 10 times a day. With each brushing a lot of hair falls out. At this rate, I won't be able to wear the extensions for just one week. I have thick hair, usually 200gr is enough for my tape in extensions, Ugeat hair is so thin that even 250gr is not enough for me. Don't waste your money on them or buy elsewhere. The hair is the worst quality i have bought. It is clearly made in China.

Date of experience: February 10, 2023
Tennessee
2 reviews
1 helpful vote
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Misleading
December 12, 2022

I guess you get what you pay for. I ordered a dark brown with lite brown highlights.

What I got looks like a dolls head of hair. Pitiful

Date of experience: December 12, 2022
California
1 review
0 helpful votes
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Terrible product, horrible quality
December 9, 2022

The hair seems fake and the topper had a patch of hair missing, making it unusable. I contacted them and they said I bought a product that was on sale so I can't get a refund. They told me to buy another product at full price if I'm unhappy with what I received. So basically "sale" means defective. Stay away from this site!

Date of experience: December 9, 2022
Hong Kong
1 review
0 helpful votes
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Great customer service
December 4, 2022

The hair quality is very good, customer service recommended that I buy virgin hair, the quality is really good, but the color is a slight color difference with my hair. But my hair stylist helped me solve this problem perfectly. Great hair! Great customer service!

Date of experience: December 2, 2022
Finland
1 review
3 helpful votes
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Stunning
November 9, 2022

I have thin hair and was just looking for fullness. These were perfect for what I need! I have tried flat silk weft extensions and you can see them under my real hair on the sides. These were concealed better, gripped well, and went in so easy! I love them!

Date of experience: November 9, 2022
Wyoming
1 review
1 helpful vote
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Love!
November 5, 2022

I've used Ugeat for years now and have never been disappointed. Amazing hair for a great price, you'll love it too!

Date of experience: November 5, 2022
California
1 review
0 helpful votes
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BUYER BEWARE
October 14, 2022

This hair and company is absolute GARBAGE! I requested a return/refund and sent them a picture of the return label with the address they provided. The return was recieved and signed for. The customer service department is now say they did not recieve the return and that "it was sent to the wrong address" because the delivery city was Hacienda Heights and not City of Industry. I let them know that Hacienda Heights and City of Industry share the same zipcode and that the package was in fact delivered to the correct address. They were refusing to give me my refund because they couldn't find the package. After 5 days of going back and forth through email, I called my bank and disputed the charge. This has been an absolute nightmare!

Date of experience: October 14, 2022
Louisiana
1 review
0 helpful votes
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I HAVE HAD EXTENSIONS FOR 20 YRS AND HAVE NEVER HAD SUCH BAD MATTED ONES, PLUS, HAVING TO DYE THEM MYSELF, BECAUSE THEY WEREN'T THE COLORS, I ORDERED!

Date of experience: August 16, 2022
California
1 review
3 helpful votes
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At first, I liked Remy Hair, but then I realized that Virgin Hair lasts longer and it makes my hair look shinier. I was very happy with what I got for just a few dollars more. This time I bought Virgin tape for me and my sister, we ordered it a little late for an event, but they kindly expedited it for me and now everything is going great, thanks!

Date of experience: July 1, 2022
South Carolina
1 review
1 helpful vote
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It is not quality hair, it gets tangled all the time I bought tape extensions and it was a headache because of the poor quality. We do not recommend it, customer service does not respond

Date of experience: May 3, 2022
Colorado
1 review
0 helpful votes
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If I could give them a zero rating I would've. The worst experience ever!. The hair is cheap and felt very synthetic. However, the hair is advised as 100% human hair- negative. I reached out to the company within minutes of receiving the hair. The company asked for pictures etc before shipped. Upon shipping the hair back and the company receiving the bad quality hair. Whoever opened the return. Actually pulled the hair apart took pictures and stated I ruined the hair so they wouldn't have to return all of my money in full. I sent pictures of the hair pre/post return. The company is a rip off who sales fake hair. I will never order hair from this company or refer anyone. Do not deal with this company..

Date of experience: November 5, 2021
Texas
1 review
1 helpful vote
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Amazing Extensions
November 29, 2022

I have bought probably 90% of my clip in remy hair extensions from Ugeat. I love the softness and quality of the extensions. They have an excellent selection of colors and a variety of types of extensions. I always buy platinum or white blonde and black. My natural color is black, but I can transform into a blonde in about 15 minutes using the clip ins and most importantly the toppers. I own probably 10. They can be dyed along with the clip ins so i have tons of color combinations. Their customer service is some of the best! Shipping is fast and my products always come as described.

Date of experience: September 23, 2021
Hong Kong
1 review
3 helpful votes
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I love Ugeat Hair
July 21, 2021

I love this hair I even ordered some for my friend the bundles are even thick I've had it installed amount a month and I'm about to order some more for my next install Because I've had 4 different styles with these bundles and have gotten them cute a few different ways.
https://www.ugeat.com/collections/hair-bundle/products/hair-weave-style-1b

Date of experience: July 20, 2021
California
1 review
2 helpful votes
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Please don't buy! They are scammers
April 15, 2021

They send you horrible quality, totally different color than advertised from China! Not even from the US. It's all fake hair. I sell human hair for 12 years and never had worse hair than this! I had to contact my credit card company to get money back, they ignore u! Stay far far away!

Date of experience: April 15, 2021
California
1 review
2 helpful votes
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I bought 3 packs tape in hair last week, it's for my best friends' wedding. Get them on time, amazing. Love them so much

Date of experience: January 24, 2018
Japan
1 review
2 helpful votes
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I bought 2 sets micro loop from this brand and I received the hair in five days. Got what I ordered, the hair quality is good. The only problem is they sent out the items and told me the tracking number 3 days after I placed the order. Thought, the customer service apologize to me and sent a comb as gift, I'm still not satisfied with their delivery speed

Date of experience: April 23, 2017

From the business

Shop Human Hair Extension Directly From Ugeat Hair Factory. We also accept bulk order and custom hair service. Scale Production. Strict Quality Inspection.


ugeat.com
Founded in 1998
Hemel Hempstead, England, United Kingdom
+37