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Ugeat

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Texas
1 review
0 helpful votes
Follow Sharon G.
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BUYER BEWARE! SCAMMERS! PRODUCT COST $59 & RETURNS NUST BE SENT BACK TO CHINA COSTING OVER $100 EVEN THOUGH PRODUCT ORIGINALLY CAME FROM CALIFORNA! I ASKED FOR BLOND & GOT DARK BROWN! THEY MADE THE MISTAKE & REFUSED TO SATIFY MY ORDER. THEY JUST KEPT MY MONEY!

Date of experience: October 3, 2024
Texas
1 review
0 helpful votes
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DO NOT BUY Save your money elsewhere
August 31, 2024

Purchased 10 pieces and let me tell you the price is high. Got that hair I was like oh nice feel. WELL after installing 3 days in one fell off on my Chiropractors chair now I'm five days in and 6 pieces fell off and I haven't even washed my hair wtf. Adhesive is beyond terrible. The hair I purchased From goo that I had installed as well I have stripped color washed, then bleached, washed then colored them and washed then had them installed are still in my head...
For the amount of money I paid for a lousy 10 pieces that Wouldn't even hold for more than three days is disgusting to me. I should get a full refund.added a photo of most of the hair that fell out after 3-5 DAYYYYYSSSSS

Date of experience: August 31, 2024
Tennessee
1 review
1 helpful vote
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I'm a licensed stylist and 1st-time buyer. I've done extensions since 2004. Best quality extensions I've ever purchased. Also,
They have great customer service. I will definitely be buying from Ugeat as my supplier.

Date of experience: March 29, 2023
Kentucky
1 review
0 helpful votes
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Best extensions ever!
December 30, 2023

I've tried basically every extension brand there is and these are my absolute favorite! Each strand is so thick and keeps its density throughout. With most brands you need to buy longer than what you actually want because they're stringy and thin at the ends and need to be cut but with virgin plus hair you don't have to do that. I've had mine in since the beginning of December and they still look amazing even with me using heat on them every day.

Date of experience: December 28, 2023
Illinois
1 review
0 helpful votes
Follow Debra Renay W.
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Purchased a human hair topper due to sudden hair loss from health problems. It is horrible. Does not sit on scalp correctly so it looks like a wig from a Halloween costume. I did everything I could but it still looks terrible. Attempted to contact customer service for tips but all I get as a response are generic cut & pasted "how to care for your hair extensions". I am just out the $ & the return policy is absolutely ridiculous. So basically, if you open it you can't return it. They have offered me ZERO suggestions even after I sent pictures of how awful the piece is. Absolutely ridiculous that there is no way to speak to a supervisor or someone. I guess this is how they stay in business. Just get new customers & don't need repeat customers.

Date of experience: January 1, 2024
Rose R. Ugeat Rep
over a year old

I apologize for any inconvenience caused. As per your mention in the email about difficulties in straightening the hair, we provided a video addressing how to restore smoothness and straighten the hair. We regret misunderstanding your concern and not adequately assisting you. Could you kindly provide more specific details about your issue so that we can offer an appropriate solution? Additionally, we explained that due to the usage of the product, for hygiene and safety reasons,we are unable to process a return, and we hope for your understanding in this matter.

Maine
1 review
0 helpful votes
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My confidence skyrocketed
November 10, 2023

I had a kidney transplant, six years ago, and because of the immunosuppression medicine began losing my hair. I started to try to put clip in hair extensions, but the hair was so thin you could see it. When I found this hair topper, it was a game changer, and I get compliments how natural it looks and it blends in beautifully so that I can wear my hair extensions and feel like myself.! Ugeat quality is amazing. I highly recommend

Date of experience: November 8, 2023
Canada
1 review
2 helpful votes
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I got 22" blonde micro beads and they looked amazing! They lasted much longer than I anticipated, and stayed very healthy and fresh looking. They didn't tangle or fall out at all and little to no damage on my own hair! And blended so nicely! I highly recommend!

Date of experience: November 6, 2023
Canada
1 review
0 helpful votes
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Don't buy from ugeat
June 3, 2024

Ladies please do not buy the blonde
It's a constant knot and a nightmare after the first wash
Don't waste your money like I did
Unice won't post my video or review on there website, they will only post the positive (fake) reviews.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Amazing company! Absolute value for money! 10/10!

I have tried other brands of extensions before and this brand is the best. The hair quality is amazing! It is so soft and the color matches my hair perfectly. These are so easy to install and are comfortable to have in. I am very pleased with this brand!

Date of experience: June 13, 2023
California
1 review
0 helpful votes
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Terrible product, horrible quality
December 9, 2022

The hair seems fake and the topper had a patch of hair missing, making it unusable. I contacted them and they said I bought a product that was on sale so I can't get a refund. They told me to buy another product at full price if I'm unhappy with what I received. So basically "sale" means defective. Stay away from this site!

Date of experience: December 9, 2022
California
1 review
2 helpful votes
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Please don't buy! They are scammers
April 15, 2021

They send you horrible quality, totally different color than advertised from China! Not even from the US. It's all fake hair. I sell human hair for 12 years and never had worse hair than this! I had to contact my credit card company to get money back, they ignore u! Stay far far away!

Date of experience: April 15, 2021
Oklahoma
2 reviews
0 helpful votes
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I was iffy about buying from here but they proved me wrong! They have great customer service who helped me choose the right hair for me and even gave me a discount when I didn't order enough for what I needed. They're always running specials and the hair is quality! I wear them everyday and everyone thinks it's my real hair!

Date of experience: March 17, 2023
Finland
1 review
3 helpful votes
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Stunning
November 9, 2022

I have thin hair and was just looking for fullness. These were perfect for what I need! I have tried flat silk weft extensions and you can see them under my real hair on the sides. These were concealed better, gripped well, and went in so easy! I love them!

Date of experience: November 9, 2022
Florida
1 review
1 helpful vote
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Best customer service I have had in along time.When I had an issue with my install they comped me a free 100$ gift card to help ease the pain of having to purchase new hair!

Date of experience: May 14, 2023
Japan
1 review
2 helpful votes
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I bought 2 sets micro loop from this brand and I received the hair in five days. Got what I ordered, the hair quality is good. The only problem is they sent out the items and told me the tracking number 3 days after I placed the order. Thought, the customer service apologize to me and sent a comb as gift, I'm still not satisfied with their delivery speed

Date of experience: April 23, 2017
Switzerland
1 review
4 helpful votes
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Bad quality
February 10, 2023

The hair is extremely dry, it tangles without stopping. They should be brushed at least 10 times a day. With each brushing a lot of hair falls out. At this rate, I won't be able to wear the extensions for just one week. I have thick hair, usually 200gr is enough for my tape in extensions, Ugeat hair is so thin that even 250gr is not enough for me. Don't waste your money on them or buy elsewhere. The hair is the worst quality i have bought. It is clearly made in China.

Date of experience: February 10, 2023
Texas
1 review
0 helpful votes
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Horrible Customer Service
April 18, 2023

Asked for width measurements or pictures of the silk flat wefts to gauge how many to purchase. Was told I'd be sent pictures during the week and one and half weeks later, no measurement specifications or pictures received.

Then figuring I'd never be sent a picture after having reached out on phone, email, facebook, and WhatApp, I decided to get a different type of flat weft and was told my order should be received in 3-5 business days. After 6 business days I asked where my order was at and was told it had NOT EVEN BEEN PLACED because they said they weren't sure if the ones I ordered where the ones I wanted... UGH! They also said they tried contacting me to confirm the ones I ordered were correct. I did not receive this message and check my email multiple times a day.

Date of experience: April 18, 2023
Hong Kong
1 review
0 helpful votes
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Great customer service
December 4, 2022

The hair quality is very good, customer service recommended that I buy virgin hair, the quality is really good, but the color is a slight color difference with my hair. But my hair stylist helped me solve this problem perfectly. Great hair! Great customer service!

Date of experience: December 2, 2022
Colorado
1 review
0 helpful votes
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If I could give them a zero rating I would've. The worst experience ever!. The hair is cheap and felt very synthetic. However, the hair is advised as 100% human hair- negative. I reached out to the company within minutes of receiving the hair. The company asked for pictures etc before shipped. Upon shipping the hair back and the company receiving the bad quality hair. Whoever opened the return. Actually pulled the hair apart took pictures and stated I ruined the hair so they wouldn't have to return all of my money in full. I sent pictures of the hair pre/post return. The company is a rip off who sales fake hair. I will never order hair from this company or refer anyone. Do not deal with this company..

Date of experience: November 5, 2021
California
1 review
0 helpful votes
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BUYER BEWARE
October 14, 2022

This hair and company is absolute GARBAGE! I requested a return/refund and sent them a picture of the return label with the address they provided. The return was recieved and signed for. The customer service department is now say they did not recieve the return and that "it was sent to the wrong address" because the delivery city was Hacienda Heights and not City of Industry. I let them know that Hacienda Heights and City of Industry share the same zipcode and that the package was in fact delivered to the correct address. They were refusing to give me my refund because they couldn't find the package. After 5 days of going back and forth through email, I called my bank and disputed the charge. This has been an absolute nightmare!

Date of experience: October 14, 2022

Overview

Ugeat has a rating of 2.7 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Ugeat ranks 30th among Hair Extensions sites.

service
25
value
25
shipping
24
returns
16
quality
24
+37