If I could give them a zero rating I would've. The worst experience ever!. The hair is cheap and felt very synthetic. However, the hair is advised as 100% human hair- negative. I reached out to the company within minutes of receiving the hair. The company asked for pictures etc before shipped. Upon shipping the hair back and the company receiving the bad quality hair. Whoever opened the return. Actually pulled the hair apart took pictures and stated I ruined the hair so they wouldn't have to return all of my money in full. I sent pictures of the hair pre/post return. The company is a rip off who sales fake hair. I will never order hair from this company or refer anyone. Do not deal with this company..