U Center Dress

I placed an order for dress and time is not on my side. I paid extra for expedited shipping. I had two questions about my order and TWICE got on their "Live Chat". It is a bot. I asked for someone to contact me about my questions. It has been a week and a half and no response. So far, not impressed one bit.

The dress I ordered was nothing like the picture. First of all, the wrong color was sent, there was so much material I couldn't find my way through the dress and it was completely see through! It was just awful. I cried when I put it in and sent it to donation. I didn't even have the energy to attempt sending it back and getting a refund because no one would respond.

I have been attempting to get a return label as instructed on the website since February 1. I've emailed 4 times and opened a ticket with the virtual assistant which assured me I would receive contact within 24 hours. I have not heard from anyone. Please send asap.
*******@gmail.com or *******@ssta.biz

This is the worst company to purchase from. I am reporting them to the DAs office - Consumer Protection Unit, BBB, and State of California for fraud.
They asked my daughter for a passport in order for her shipment, a prom dress mind you, to be received. Never have I been asked for a passport to receive a piece of clothing. From that moment on, it smelled fraud and though I tried to explain to them that my daughter has no passport and why would we need one for a dress, there was no resolve. So after weeks being supposedly held, they returned the dress and did not credit my card back the cost. I had to reach out to them specifically ask for my refund, in which I was told only 50% of the cost could be refunded. What!?! Because of the lack of their business practices, I get duped into a fraud practice where they keep 50% of an items cost?!? No!
I smell fraud and called it out in an email to them. This is appalling and the platform they advertised on needs to be aware and anyone ordering from this site! BUYER BEWARE. I ended up ordering another dress that also came from over seas with no hassle about wanting a passport. She got the dress and went to her prom no worries. Distasteful and fraudulent. If there were a rating with 0 stars to choose, that would have been my choice.

MY DRESS WAS ORDERED ON MAY 5TH AND I HAVE NOT HEARD ANYTHING. I EMAILED 4 TIMES AND SENT 5 MESSAGES THRU CHAT AND ALL THERY SAY THEY WILL WRITE A TICKET AND SOMEONE WILL GET BACK TO ME IN 24 HOURS. I HAVE HEARD NOTHING. THE WEDDING IS IN 3 WEEKS,

I ordered what I thought would be a beautiful dress. I put in my exact measurements like the option had. We paid the extra for the bustle. The dress I got is way too big! No bustle was put on. My wedding date is oct 7, I have tried and tried to contact no answer. An Automated email is the response with no help. I'm sorry I've never done this but I'm just extremely upset and disappointed that I'm getting married and I have a dress that is not what I ordered.

Do not order from this web site! The dress will not fit a real body! The sleeves are way too tight!

You be the judge here. The picture with UCenterDress is the dress that I ordered, the other picture shows the dress that I received, can you say that they are the same dress? Don't let their photos fool you, and mind you there's no return if it's customized. Customer Service is a joke, all they do is to send you the template respond stating that sorry but no return, problem solved.

My daughter fell in love with a dress she found online, but the site was sold out of her size. Using Google photo search, we found the same dress on ucenterdress.com in the same color but for a lot more money. Since this dress was perfect for the event she needed it for, I conceded and ordered the dress for her. I used their measurements guide to select the correct size. After placing the order, I received an email mentioning the dress was coming from China and that it would take 20+ days to make and ship it. This was my first clue that something was awry since I was purchasing a ready-made dress. I should have canceled the order but, sadly, did not. The dress arrived yesterday, and it's the wrong color and size. The dress I ordered was garnet red with a knee-length skirt. The dress I received was a bright orange/red color with a full-length skirt. The only compliment I can give them is the dress appears to be well-made but, oddly, has no tags. A quick search online (I wish I had done before ordering) informed me that they remake dresses from photos they steal from other clothing retail sites. I also found a ton of negative reviews about their customer service. After receiving the wrong dress, I immediately contacted UCenterDress.com through their website contact form. I received this email response this morning:

Dear customer,
Good day!
Thanks for taking the time to write to us!

Sorry that the dress disappoints you. Sure you can get a refund for the dress you don't like.

Based on a large number of previous user feedback, it might cost you $40-$70 to send it back. You might consult with the local USPS office about the shipping fee for sending the package to Suzhou, Jiang Su, China; besides, it may take 20-30 days for us to receive the return package and another 2 weeks for banks to process the refund, here is an alternative plan to help you get the refund sooner and to put the dress to good use.

So we suggest you donate your dress within 14 days to GoodWill and you will get an （after deducting the shipping fee we) 80% refund with the receipt or this case will be closed, we will refund you as soon as we get the receipt. A picture of it will be fine.

Or you can send it back to get a full refund after deducting the shipping fee for both ways.
We will be waiting for your kindly feedback.

Best regards,
Loren.

I am beyond lived. They sent me the wrong color/size dress and expect me to pay to ship the dress both ways? After reading reviews that mention customers have sent back the merchandise or have gone the GoodWill donation route and have never received a refund, I realize my only recourse will be to try and resell the dress myself to recoup some of what I paid. PLEASE DO NOT PLACE AN ORDER WITH THIS COMPANY; I don't want what happened to me to happen to anyone else.

For reference: The professional white background photo was what I ordered, and the other photo is what I received.

Dress arrived fast, but is not at all like the picture. Is like a high school student tried to made something similar, with very bad results. I regret my decision, they won't accept the return, so is a waste of money. I cannot even sell it, cause who would buy this awful dress.

This site is a scam, stay away! Look at the pictures! The dress came scrunched up in a bag, the material very cheap, thick and heavy. Absolutely nothing like the actual dress in the picture.

I bought a dress and it didnt look like the picture and within 2 days of having it in my possession the bride decided to have a family only wedding party. So I had to return it because I wasnt going to be a bridesmaid anymore. I hadnt even tried it on and they said I had to pay for shipping to China. And then they would inspect it and maybe give me a max refund of 80% or I could donate it to get 50% back. I only had it 2 days and they were unwilling to work with me.

My dress also arrived about 2 weeks late. When I recieved it it was nothing at all like the picture, they steal photos from other websites and market them as their own. It was made poorly with cheap material and when I told them I would be returning it they said they would only refund 80% of my money! Its a huge scam! In addition to that, when I looked up the same dress on their site recently they jacked up the price by about $100 and state the regular price is $669 which is NOT the case as the actual designer has it regular price $290. Do not buy from them, they are not located in England, they are in china and make cheap knock-off dresses that are way over priced!

First of all, i ordered my dress in December. I was told my dress would arrive in 15-25 days, which would have been early-mid January. When it did not arrive I emailed the company and they said no later than than Feb. 17th. My dress did not arrive until March 20th.

When my dress FINALLY arrived, the material was cheap, inadequately made, and it had a huge dirt stain across the front.

If this isn't enough, the website advertises that it is from England. It is actually in China.

I only ranked UCenterDress a 1 because 0 was not an option.

NEVER ORDER FROM THIS SITE, unless you want to lose your money in return for horrendous dresses, nothing like what they advertise on their site... Report to the police as I have, you will not be protected even with PayPal for this site, they are scammers...

DO NOT BUY from UCenterDress! I fell in love with a photo of a dress on their site. It was the MOST beautiful wedding gown I had ever seen. I was soooooo excited when I made my order and couldn't wait for the dress to arrive. When it finally did and I opened the package the dress seemed different? I tried it on and was soooooo disappointed. I quickly realized that they do not have any of the photos they post on their site but they try to re-make the dresses in the images. If you decide to go with them, pick a dress you think is impossible to mess up if IMITATED. I will never buy from them again. There are other sites that post REAL images of the dresses they sell AND have a guaranteed return policy. I did not contact them within 14 days because I was thinking maybe I could get a seamstress to do work on it to make it what I imagined. I had a huge conflict. I finally decided that my special day should not be ruined because they could not give me my dream dress and lied about it through FALSE ADVERTISING. They will not refund me or do an exchange. Brides save yourself the heartache. DO NOT BUY from UCentreDress! Planning a wedding is stressful enough. All the best to you!

I ordered my dress on March 29 and paid through PayPal. I have a PayPal AND bank statement that says I paid. My order status on their website says paid. When I emailed them and asked where my dress was, they said I didn't pay. I emailed back and said I did pay and I can email proof. They emailed me back and again said I didn't pay. Called PayPal and will soon get my money back. Ucentrdress... U SUCK!