Kristen L.

My daughter fell in love with a dress she found online, but the site was sold out of her size. Using Google photo search, we found the same dress on ucenterdress.com in the same color but for a lot more money. Since this dress was perfect for the event she needed it for, I conceded and ordered the dress for her. I used their measurements guide to select the correct size. After placing the order, I received an email mentioning the dress was coming from China and that it would take 20+ days to make and ship it. This was my first clue that something was awry since I was purchasing a ready-made dress. I should have canceled the order but, sadly, did not. The dress arrived yesterday, and it's the wrong color and size. The dress I ordered was garnet red with a knee-length skirt. The dress I received was a bright orange/red color with a full-length skirt. The only compliment I can give them is the dress appears to be well-made but, oddly, has no tags. A quick search online (I wish I had done before ordering) informed me that they remake dresses from photos they steal from other clothing retail sites. I also found a ton of negative reviews about their customer service. After receiving the wrong dress, I immediately contacted UCenterDress.com through their website contact form. I received this email response this morning:

Dear customer,
Good day!
Thanks for taking the time to write to us!

Sorry that the dress disappoints you. Sure you can get a refund for the dress you don't like.

Based on a large number of previous user feedback, it might cost you $40-$70 to send it back. You might consult with the local USPS office about the shipping fee for sending the package to Suzhou, Jiang Su, China; besides, it may take 20-30 days for us to receive the return package and another 2 weeks for banks to process the refund, here is an alternative plan to help you get the refund sooner and to put the dress to good use.

So we suggest you donate your dress within 14 days to GoodWill and you will get an （after deducting the shipping fee we) 80% refund with the receipt or this case will be closed, we will refund you as soon as we get the receipt. A picture of it will be fine.

Or you can send it back to get a full refund after deducting the shipping fee for both ways.
We will be waiting for your kindly feedback.

Best regards,
Loren.

I am beyond lived. They sent me the wrong color/size dress and expect me to pay to ship the dress both ways? After reading reviews that mention customers have sent back the merchandise or have gone the GoodWill donation route and have never received a refund, I realize my only recourse will be to try and resell the dress myself to recoup some of what I paid. PLEASE DO NOT PLACE AN ORDER WITH THIS COMPANY; I don't want what happened to me to happen to anyone else.

For reference: The professional white background photo was what I ordered, and the other photo is what I received.