UBreakFix

Went to the Whitby location a month ago for a PS3 repair, I checked their website that claimed they do the work I needed on the model I have. Did the online support chat then called the day before and was told yes they do it. When I got there only then did they tell me they Don't do the work, which they're still advertising on their website. Sent me to another place clear on the opposite side of Toronto, over 80 miles from where I live to a fly by night operation called fasttech.ca that screwed up the work then skipped out. I just cannot trust what they say.

6/29/20 -Took laptop to Mokena, IL store to have battery replaced. $60 charge placed on credit card. Told battery will take 2-3 days to come in after order and they will call me when battery arrives. NEVER called.
7/20/20 Received Discover card bill with $60 change posted.
7/21/20 called store. Battery is in, told to bring in laptop tomorrow
7/22/20 Laptop brought in early am, I came back, 5pm. Clerk said they didn't get to it today, Sorry blah, blah, blah. Promises to call next day should not take long to fix.
7/23/2020 not called
7/24/2020 not called, so at 5pm I called --still no one has worked on it. Told them i was picking it up on 7/25/2020 no excuses. Told it might not be ready 7/25 and that they were now leaving for the day.
7/25/2020 they called me to tell me new battery was "defective" so couldn't fix. I picked up product unfixed. Had then reverse credit card charge.
ABSOLUTELY PATHETIC SERVICE. Don't see how they can expect to stay in business long!

WARNING!
If I could give ZERO STARS I would. I took my computer in for a new battery. It should have taken 3 hours. THEY BROKE MY COMPUTER AND TOOK 6 WEEKS TO FIX IT. During the 6 weeks there was an extreme lack of communication. I had to call them 95% of the time to find out what was going on. Since the main person I was working with quit putting notes in the system after the second week it made it even more difficult to find out what was happening. Even though the main person I was working with said he gave me a refund in the first week, he didn't, they kept my money for the whole 6 weeks. I suspect I wouldn't have gotten it back at all except I discovered in the 5th week that I knew the owners mother. I have 7 pages of notes from every interaction with this company so I can't put all that here.

And they lost all my data even though they have 2 posters in the store about how they can recover any data.

JUST DON'T GO HERE.

Do not ever use Ubreak Ifix. They give you a warranty and do not stand behind it. I got my Samsung Fold fixed in November last year due to the original screen breaking at the fold. They have a 12 month warranty. I also had dropped it breaking the back glass. Their Fold replacement screen made it until July. Then cracked at the fold. I went to have it replaced and They say because you can see it was dropped they will not warranty their screen. Yes it a as dropped and that was why I paid $220 for the rear glass on top of the cost of the inner screen too. The drop damage is on the outside edge of the phone. THE INNER SCREEN BROKE AT THE FOLD AND YOU WON'T STAND BEHIND IT. YOU WILL NEVER GET MY BUSINESS AGAIN. I WILL ALSO DO EVERYTHING IN MY POWER TO KEEP PEOPLE FROM USING YOUR BUSINESS! O

Dropped off an iPad 5th gen that worked perfectly, but needed a replacement charge port (was charging intermittently). Was told 1 week, due to the part having to be ordered. It took 2.5 weeks. I sent my daughter to pick it up. She paid and received the iPad, only to find that there was now a huge bubble under the screen. She asked for them to fix that and was told to return in 30 minutes. She came back and found that there were now what appeared to be scratches under the screen. She called me and I had her request a refund while they fixed it, and that we would return the next day to pay for it and pick it up. We came back the following day. They had "reverted" the repair (by presumably de-soldering the entire charge port connector), and had somehow either disconnected the battery or discharged it completely (and added some "bonus" fingerprints under the screen). They said that they thought that she didn't want to pay, so they couldn't leave it repaired?! There is no way to tell if the screen even works now. I explained the miscommunication and asked them to complete the original repair and I would pick it up later that week. They said that the manager would not allow them to do any work on the unit. Very frustrating and very unprofessional. All we ever wanted was for the unit to be repaired, and in the same shape that we brought it in. We never asked for them to revert anything.

Franchise run by half wits. Amateurs posing as responsible business owners. Sloppy showroom. Poor communication. Ridiculous pricing for substandard service and results.

He put a new battery in my aged but well-cared for iPod (5th generation, mid-2006!) last night and you'd never know the case had been opened.

When the iPod finally started losing battery life, I consulted with Apple tech support and learned that they no longer support devices that old. The tech suggested I buy a battery online and install it myself, and I did look into it. A new battery would be about $15. Then I looked at the step-by-step instructions and... um, no. Let's leave it to someone who knows what s/he's doing.

I'd had a good experience at the East Side UBreakIFix when I had to have the headphones port replaced, and when I saw there was now a closer location I decided to go there for a diagnosis. They agreed it was the battery (and also that they'd never seen an iPod this old that was in such good condition--thank you, Apple Store guy who recommended this particular protective case 10 years ago). The charge for battery and labor would be $50.

All the websites warned I could lose everything on the hard drive and would have to re-sync (good-bye, old Car Talk podcasts that I'd deleted from my laptop) and I was warned at the store that the case might incur some edge damage in the process of opening it. Also, I probably would have to leave it overnight.

Instead, I got a call four hours later that it was ready. When I picked it up, you'd never know anything had happened to it from the case and I hadn't lost a single song or a podcast.
The use the hcqs screen is good
Best $50 I've spent in a long time!

Do not bring your phone to this store to be fixed. Single handedly the worst experience I have had with customer service. I brought my S6 in for a screen replacement a month ago and just picked up my phone last night. Initially I was told a screen was ordered and I would have my phone back in 2 days. Two days later I am told that the screen that was ordered was defective and that another screen would be ordered. However, they could not order the screen until they could see that one was available in the system. I called every afternoon for an update. After four days of calling, I called again and the clerk looked into the system while I was on the phone at 3pm in the afternoon. Why wouldn't this be the first thing someone does every day? Had I not called, the part would not have been checked on. Thankfully, when the clerk checked, the system was showing one in stock. I asked him to order it, which he told me he did. Two more days pass. I called in to check on the status of the delivery and repair only to find out that the new screen never arrived. I was told that "it must have been a mistake with the system. There still aren't any in stock." More days of me calling the store to check on the status. The following week I'm told by either Jeremy or George that they have decided to order a 3rd party screen. Something "we are not allowed to do, but we want to get your phone back to you." The screen arrives finally, but now there's a new problem. I'm told my phone is not taking a charge and they suspect an issue with the charging port. Now we wait for this repair. Two days later, the charging port is found to be fine, so they suspect the battery. Now we order a battery and wait 3-5 days for delivery. The final call came this week to tell me that they have done everything they can to make my phone operational. I've had this phone for many years. It has never had an issue with charging. Something this place did, broke the phone. I cannot stress it enough. If you have made it this far through my review DO NOT USE THIS STORE! Mechanicsburg, PA