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Stephanie B.

Contributor Level

Total Points
80

1 Review by Stephanie

  • UBreakFix

3/18/23

WARNING!
If I could give ZERO STARS I would. I took my computer in for a new battery. It should have taken 3 hours. THEY BROKE MY COMPUTER AND TOOK 6 WEEKS TO FIX IT. During the 6 weeks there was an extreme lack of communication. I had to call them 95% of the time to find out what was going on. Since the main person I was working with quit putting notes in the system after the second week it made it even more difficult to find out what was happening. Even though the main person I was working with said he gave me a refund in the first week, he didn't, they kept my money for the whole 6 weeks. I suspect I wouldn't have gotten it back at all except I discovered in the 5th week that I knew the owners mother. I have 7 pages of notes from every interaction with this company so I can't put all that here.

And they lost all my data even though they have 2 posters in the store about how they can recover any data.

JUST DON'T GO HERE.

Products used:
WARNING!!
If I could give ZERO STARS I would. I took my computer in for a new battery. It should have taken 3 hours. THEY BROKE MY COMPUTER AND TOOK 6 WEEKS TO FIX IT. During the 6 weeks there was an extreme lack of communication. I had to call them 95% of the time to find out what was going on. Since the main person I was working with quit putting notes in the system after the second week it made it even more difficult to find out what was happening. Even though the main person I was working with said he gave me a refund in the first week, he didn't, they kept my money for the whole 6 weeks. I suspect I wouldn't have gotten it back at all except I discovered in the 5th week that I knew the owners mother. I have 7 pages of notes from every interaction with this company so I can't put all that here.

And they lost all my data even though they have 2 posters in the store about how they can recover any data.

JUST DON'T GO HERE.

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