Orders one of their Air dress suits on 2/4/24 and received the pants in about 12 day. (Note this was a pre-order).
I still have NOT received the sport coat and only after I reached out them they disclosed it would be another 30 days. I was charged in full on Feb 4th?
So it looks like it will take more than 90 days total to fulfill the order.
I have not received a single communication on the status of the order during entire period?
Hitting my credit card on day of order and not fulfilling for 3 month seems a like a disingenuous business practice and deceptive.
Can't review a product you haven't received, however the pants are fine but more casual looking than they appear online.
They tried to charge $15 for a return because the pants were too snug eventhough website advertises free returns within 30 days. Additionally a zipper broke on the first day of owning a pair of their pants due to poor quality. Buyer beware...they wouldn't even waive the $15 fee to keep a customer happy to replace a wrong sized pair.
The seams on the Twillory Performance Long Sleeve Polo UNRAVEL - where the cuffs and the shirt sleeve meet - their repair/replace policy is 1 year - make sure you check your winter shirts carefully before you put them away for the summer - when you take out the shirt for the following winter it will be too late to contact them for any help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members