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The company's reputation is marred by significant concerns regarding product quality and customer service. Customers frequently report receiving items that are defective or of poor quality, alongside issues of undelivered products. While initial communication may be prompt, follow-up support appears lacking, leading to frustration among customers who have not received timely resolutions to their concerns. This trend suggests a need for improved customer service protocols and quality control measures to enhance overall customer satisfaction and restore trust in the brand.
This summary is generated by AI, based on text from customer reviews
Poor quality or never received - i bought the series of China Beach and also the movie 'Campus Man' in July 2007. I was charged for both on the 3rd of July. I received the China Beach DVD, some were repeated on the discs and a couple were very poor quality. I have never received 'Campus Man'. After several emails which at the start were delt with quickly i have received no further communication about replacement DVD's or the Campus Man movie since September 2007. I have sent several emails with no response. Very disappointing service indeed.