My Turtle Store.com

I bought a turtle, it arrived with both legs deformed, a huge lump in neck and cracked shell. We ended up realizing the turtle was blind and would not swim, it would just float in the water. Tried to contact customer service for month now, no response.

I purchased two hatchling. One arrived fine and the other was a little lethargic and ended up passing away after 4 days. They have a 7 day health guarantee. I reached out and started the return process, it was easy. I submitted photos and it was approved and i received a store credit within hours. Since I bought one male and one female I didn't know which I still had so I emailed them and they responded quickly and let me know what I had so I knew what sex to reorder. Good customer service!

All 4 turtles died within days
Avoid this place
No response and poor customer service
I can't believe I wasted the money on them

I did everything right but read the reviews before purchasing. My son's baby turtle arrived dead and I'm not even surprised after seeing the packaging. They smothered the poor thing with so much tissue inside of the plastic, sealed container that it didn't have a chance. Now I can't get through to anyone on the phone or by email. It's the biggest scam and it's an inhumane business.

Paid for 3 heat packs and hydro. It is winter. She came with 1 heat pack frozen solid. She was barely alive! Tried to nurse back to health and died. 5 messages and 3 emails asking for refund with no response. Unacceptable! Also nothing on box saying live animal. UPS left without signature. Needs negative stars! Had to put 1.

I ordered a baby musk for my daughter and it was barely alive when it arrived. I did everything that I was suppose to as advised on their website and needless to say that the baby did not survive. I have sent countless emails and no response whatsoever. I purchase fish and aquatic animals online all of the time and this is by far the worst experience I have ever had. Do no or make the same mistake I did and find someone who actually cares about their customers and their turtles.

It has been 3 years now since I was gifted my turtle Leo from my grandma for making excellent grades in school. My eastern musk turtle arrived quickly and safely but it is nessesary for you the buyer to take these steps I am about to list, instead of just ordering without a care. Firstly, you need to access where your shipping location is, myturtlestore is based in FL, which is something I for one looked up and would assume you should have too but based on the reviews I guarantee you that the people who ordered were farther than a few states, or more from Florida leading to major shipping issues that could cause the turtles death. Second and lastly, do not skip out on the accessories used to ship the turtles buy all of them! My only con with my turtle story is that they were shipped in what seemed like animal bedding, such as for a rabbit, which I also own. I would 100% recommend my turtle store only if you follow these guidelines, please do not order from here if you are not in the southern side of the United States close to Florida (I'm in GA so no issues). We need to take the time to do research on these investments before we make drastic purchases. Thank you. Here's a photo attached of my turtle Leo.

Won't answer the phone, won't return emails, I've been trying to get in touch with anyone to an update on my order status and can't get anyone to even return reply. At this point I don't know what to do, money was transacted but as of now the product has not shipped. Beyond frustrated!

This company sent a dead turtle I did exactly what they wanted word from word and still nothing. They ripped me off for 120 dollars. It's a scam and doesn't matter if a few people got alive animals it's just not right!

When I read the reviews I was scared but my little girl got her turtle healthy and alive so I am so happy

I ordered a baby pink belly sideneck and paid extra for cool packs and the best shipping options. She came to us dead. I am now out $122 and nobody will answer the phone or emails. We've called hundreds of times and sent many emails to try to make this right but we just get ignored every single time. I don't know much about how they care for the animals there, but from how I received my turtle and how they won't do anything about my money, I would call them animal abusers and theives!

My turtle arrived dead. When I asked for my money back they replied and said send a picture, which I did. They then blocked me from their website. I had to escalate in paypal. Still awaiting resolution.

I paid for express delivery. It took them 3 days to receive my turtles. When they showed up they were both dead. I emailed the company and show them the turtles and they have yet to respond to me. This was 2 weeks ago. Maybe three

I received 3 turtles by UPS. They arrived quickly and were in excellent health. The price has dropped a bit for some reason and this breed is much more reasonably priced. I recommend this business.

I ordered 3 turtles from the site. Later after my order I found the not so good reviews of the company. I expected the worst. But everything went fine. I could track the shipping and they arrived well and are happy turtles now. I would have given 5 stars but the way the turtles are packed and shipped just rubbed me the wrong way. It doesn't look very animal friendly to me... but that's me.

We bought our two turtles (Baby Cumberland Slider and Yellow-Bellied Slider Turtle) Tuesday. They arrived in 3 days which was pretty quick! They were in great condition and nice box packaging. They even gave us two free food samples for the turtles!

Wish i would have read these reviews prior to our purchase of a dead turtle. As other reviews stated, very difficult to get a response. I'll be contacting BBB tomorrow to file a complaint. Paid extra for Cooling pack, food, and expedited shipping from an address 2 hrs away. If they couldn't pull that off, there's not much of a future for them.
P.S. - Don't have your daughter wait all day for UPS, major disappointment to say the least.

Do not order from this company. I ordered a baby musk turtle from them two week ago. When I got the turtle I could tell something was wrong with him then as time went on he got worse and worse. This company does not provide healthy turtles please do not order form them.

1st time using this place, and almost cancelled based on the negative reviews. Got to be fair, the eastern painted turtle arrived quickly and healthy -- Readily swimming and eating. Use the next day air and track it on UPS? That's what I did. (Only negative, I did email a couple of times and didn't get a response.) They do provide a lot info about the shipping process.

My Easter common musk, tink came in today early at that is alive and well and just wanted to go towards the pond... These guys are awesome fast shipping and they care. Decent prices as well named tink because tiny+tank=tink

I received my order in 6 days paying still paying the $40+ for next day shipment one of my turtles came extremely sick would not even move I had to keep monitoring the little guy it's sad how a company with a following can do suck a think to such a beautiful animals what a shame and what a horrible experience this company is a scam and only in it for the money they mass produce sick and unhealthy animals and lie about where they keep them these animals are being mistreated and not getting the proper care please someone stop this company this is such a sick place I feel bad for the animals that have to live there on a daily basis

I have ordered several times from here. The turtles always arrive on time and healthy. They are always packed well to avoid stress on them and a ample supply of food was enclosed with them.

I ordered an albino red eared slider over $300 and they screwed me for it. Tried to get it back for three years and gave up. One $#*!ed up store.