TurboTax

This is the worst program and gets worse each year.
First your can't import the previous years version so you needlessly re-enter data each year.
Second, some forms wont accept your data, so you get into an endless loop.
Third, when you call, you can't talk to a person. An automated system asks for the email address you use to sign in, even though I have a user name. And the system is hopeless at understanding you...
If you can, use another product.

This company is extremely predatory. They hide and mislead to make you pay as many fees as possible, while claiming that you can do your taxes for less than half the real price (and if you pay from your return, it's another $40, making the total cost more than 4x what they claim).

I made the mistake of using Turbo Tax Deluxe 2020 for Windows 10 and it turned out to be a nightmare of Beta junk that required lots of corrections and re-sending. The company admitted in e-mails and phone conversations that they are aware of the issues and are trying to fix them. What a joke! Calling the CS number to speak to a " Tax Expert" was a waste of time because I knew more that their "Expert" and all they know how to do is put customers on hold! Don't waste your money!

I honestly think that Turbo tax is taken advantage of people's hard earned money. I did my own taxes and it cost me more then letting a cpa do it. In other words I paid almost 300 dollars to do my own taxes. Shame on you turbo tax. This will be the last time I use you guys.

If a zero rating was possible that is the rating I would give. There is no way to manually import employment income and other income information using the Easy Step method. You can only do this through the CRA form now integrated into the software in the forms method. Beyond bizarre. This renders the software a total waste of money and absolute garbage.

I have bee retired for 4 years and our taxes are very simple. I thought I would try the "free" online version of turbotax. As I entered the data, it kept saying I had to pay an additional amount to do that. Ended costing me $80. Don't use the online version. The disc is OK.

The TurboTax system has an bug around the Deductible Home Mortgage Interest Worksheet and I can not file due to this error. I have called, emailed, chatted and opened several support tickets, but there call back system calls me with no agent on the line and their customer support hangs up on me when I call them. Their customer support process and system is a complete failure and the worst. I want my fee refunded, but have been impossible to get a hold of a person to do that. So, next I will dispute the charge on my credit card due to their incompetence.

This is my last year using them. They forced me to pay $60 to file with their deluxe whatever because I had educational expenses. Whatever, at least I'll still get a little extra money by doing this. Nope! They charged an additional $50 for my state taxes as well even though the educational expenses had nothing to do with it (they were for a state that doesn't have income tax and I only moved after finishing school). Thanks to that, I actually ended up losing out by filing with them. If I'd known, I wouldn't have even bothered with the tax credit. Not only that, but the ads for their updates service were constant and their service horrible.

2020 tax bill was sweet! However TurboTax set my 2021 quarterly es tax payments based on all the tax breaks! I seriously underpaid es tax by over $5000. I'm drained of my savings and maxed a credit card and feel this is really hard on my small business. This is bad and ya can't take anyone down at z TurboTax

Did my taxes about a week before the due date. All seemed fine, submitted I owed both state and federal. Choose to use the auto withdrawal to pay both and set the payment date for the next day. Federal all went smoothly, payment came out of my account no problems. State on the other hand seemed to be lagging. I spent two days trying to get a hold of my state tax office. Finally got a call back today. It seems that Turbo tax set my payment date to the state for 05/02 even though I chose the day after I filed. I was told by the state that if I attempt to change it now it would end up being pulled from my bank account twice, once today and then again on 05/02. I am now into Penalties and Interest and there is nothing I can do to stop it. Person from the tax office says they have received several calls for the same exact thing.

I just started a small business and new to Turbotax (but have Quickbooks). I selected all the extra pay options for questions and help.

I get to the place where you're supposed to input income and get confused. As if I am supposed to input each type/amount individually (take all day to input all transactions), or input 1099's. I hop on chat expecting to get answers. She stated I need to input 1099's for the income. I tell her the customers are private not business. She doesn't seem to understand this. She then says to call a tax accountant. Really?

Well I'll be calling that tax accountant and they will be doing my taxes. I won't be doing them on Turbotax and wasting time dealing with people who know so little. I'll pay extra for someone to give me real answers and results.

Stay away from Turbotax. I've used it for years because unfortunately I don't know of a competitor. This year has been a nightmare. I finished and in the review it keeps stating that my 1099 NEC is lacking information. It is very ambiguous and I cannot find the answer. I have called Turbotax 9 times, and have not gotten through to anyone who could help. I have wasted hours on hold and spoken to people who said they would transfer the call. Each time, after at least 30 minutes on hold, I have been disconnected. I have spoken to several accountants, including at my employment, and they have no idea what the problem is. Turbotax is terrible. Stay away!

After spending much time entering data, when I got to reporting Interest Income. I was informed that the "Free" offer was invalid because my interest income exceeded $1500. I was informed that I would have to pay them $59 to continue! They didn't disclose this before I wasted precious time and divulged important, private information. They also left me nervously hanging on how long it would take to remove all the data I entered. They said it could take 72 hours.

I paid $59 for tax service, that with all my deductions I should get $1600 back. The IRS had different thoughts, took away all deductions and now I'm getting $210.00 back. I could have gotten that on my own with a 1040e paperwork. What did I pay them for? This used to be my go to and every year it gets worse and worse. I will never use this again. Save my money. Does nobody have decent service? I'm going to my local CPA, she is $40 more, but she does the job.

Don't go to this site!

Pop ups keep on coming and don't stop
Trying to trick you into buying the deluxe

I fell for it and immediately tried to get a refund

They won't give it even though I did not sign and file.

Bastards!