Chelsea W.

I filed my taxes with them last year and the experience was much better than with a certain competitor, but this year I couldn't file at all thanks to their two-step verification and lack of customer service. I changed phones (and numbers) since last year and now they won't let me into my account. The "customer service" number sent me an email which led me into the same horrible loop. Despite me having access to the email, entering the verification number, and entering the password, I could not file because I didn't have access to the phone number. This is sooooooooo ridiculous. They've permanently lost a customer because of this idiocy!

This is my last year using them. They forced me to pay $60 to file with their deluxe whatever because I had educational expenses. Whatever, at least I'll still get a little extra money by doing this. Nope! They charged an additional $50 for my state taxes as well even though the educational expenses had nothing to do with it (they were for a state that doesn't have income tax and I only moved after finishing school). Thanks to that, I actually ended up losing out by filing with them. If I'd known, I wouldn't have even bothered with the tax credit. Not only that, but the ads for their updates service were constant and their service horrible.