logo

Turbosmtp
This website seems to be closed. Find similar businesses

website thubmnail of Turbosmtp

Turbosmtp

turbosmtp.com
GB
2 reviews
0 helpful votes
Follow Lazaros K.
Unfollow Lazaros K.
Send Message
Share Review
Report Review

This company offers the lowest delivery rates of any company, with all your emails going to spam and just a few to the recipient's inbox. They also mislead the users by offering a high delivery rate for a while so that the customer either does a yearly contract or continues monthly. After 3 months they change you to a dirty server with the lowest opening rates available. You pay for a dedicated server with a clean IP and you get a 15% opening rate. There is no dedicated server, this is just a scam.

I advise everyone never to do business with this company because they cheat users and you will lose your money and your clients

Date of experience: July 7, 2024
Nancy H. Turbosmtp Rep
12 months ago

Thank you for your feedback. We take your concerns seriously and aim to address them thoroughly.

Firstly, we assure you that the dedicated IP assigned to your account has remained the same since you started using our PRO service. Our commitment is to provide stable and reliable service to all our customers.

Regarding email delivery rates, many factors can affect this, including the content of the emails and the recipient's email provider. We are continuously working on improving our systems to enhance delivery rates and reduce the likelihood of emails going to spam.

We apologize for any inconvenience you have experienced and would like to investigate further to resolve these issues. Please reach out to our support team so we can assist you directly.

Thank you for your patience and understanding.

Egypt
1 review
2 helpful votes
Follow Marisa E.
Unfollow Marisa E.
Send Message
Share Review
Report Review

Very Good Service
March 11, 2019

Turbo offered me a very good service while i had a terrible service from a previous SMTP company before, they helped me to send my mails in a perfect way and we can not forget their 24/7 support. They are so helpful!

Date of experience: March 10, 2019
Malaysia
1 review
1 helpful vote
Follow John R.
Unfollow John R.
Send Message
Share Review
Report Review

Worse experience in the life time. AVOID AT ALL COST!

I've subscribe the service for more than 1 year, and establish with lots of reseller plan.

Without any valid reason, without any warning, they will just block your account from access. Never explain what you did wrong. All your client will suddenly bombard you with complain why their email is not send out. That is how they will screw up your business!

RUN CHICKEN RUN!

Date of experience: January 10, 2019
California
1 review
5 helpful votes
Follow Darryl L.
Unfollow Darryl L.
Send Message
Share Review
Report Review

Not a reputable company
November 16, 2017

Needed a SMTP service for critical alarms from a HVAC control system. Paid our money and set up the relay to send equipment failure alarms to service company techs and 1 customer representative ( 6 recipients total). Tested system.
Arrived today and found customer site in critical alarm with no email notification.
Found turboSMTP had disabled our account and labeled us a "spammer". No notification of shut off, no response to request to explain use of the system.
If you are looking for a reliable company with an ounce or more of ethics I urge you to keep looking, turboSMTP is not that company.

Date of experience: November 16, 2017
Hawaii
1 review
1 helpful vote
Follow Ken S.
Unfollow Ken S.
Send Message
Share Review
Report Review

I had a very good list and cleaned it before I started sending, I checked the IP Address and domain with spamhous and everything was ok. I started sending and so far out f 1860 emails sent I only had 2 opens. Their stats said that 1763 were delivered. There were 13 bounces. Of the emails sent I had 4 email addresses that were supposed to have been sent and I never received them. Not in spam, trash or the in box. I think it's impossible to send out almost 1900 emails and only have 2 opens. The company seems to be good but something is wrong with these stats and why I didn't get any of the emails in my personal account. Look around for another service

Date of experience: September 6, 2020
Egypt
1 review
0 helpful votes
Follow Sarah H.
Unfollow Sarah H.
Send Message
Share Review
Report Review

Great service
March 13, 2019

I was denied a free account first time around, with no reason provided. I then got a website, and registered again with more thorough information, and i was approved a free account, after trying it for a few months charge free i upgraded to a paid package and the service is flawless. Great job!

Date of experience: March 12, 2019
California
1 review
3 helpful votes
Follow Ed D.
Unfollow Ed D.
Send Message
Share Review
Report Review

They have refused my subscription 4 times.

Each time the told me to apply again, each time they turned me down.

They write that I don't meet their guidelines. They also won't reveal which guideline I don't meet.

They further tell me that they have some guidelines that are secret. Thats right secret.

I think the only secret is they didnt want to sign me up for the FREE program. I bet if I had signed up for Paid program, then I would have been excepted.

Date of experience: January 22, 2018
Samuel P.
Indiana
96 reviews
307 helpful votes
Follow Samuel P.
Unfollow Samuel P.
Send Message
Share Review
Report Review

TurboSMTP claims itself to be a professional SMTP service, but seems to certainly lack in the human assistance department. Their automated system seems a bit flawed as I was able to confirm we meet all of their requirements, but the system automatically declined us. I can tell it was automatic since the declined notice came immediately. Doesn't seem like there is a human element involved; very dangerous. Would expect a company to have a human being check out the potential sender and determine whether or not they have validity.

Date of experience: July 6, 2017
Netherlands
1 review
2 helpful votes
Follow Michael V.
Unfollow Michael V.
Send Message
Share Review
Report Review

Like many others, we were denied subscription.
Upon asking for a reason none was given.
We were actually advised to find another provider.
Something very wrong here

Date of experience: October 16, 2018
Hawaii
1 review
0 helpful votes
Follow Kenneth S.
Unfollow Kenneth S.
Send Message
Share Review
Report Review

Please read this
September 18, 2023

PLEASE READ THIS.
This service is terrible! Below are my stats.
I have an extremely clean list of 9,585 email addresses. I had the list cleaned twice by different companies making sure all bad addresses were removed. The 9,585 was the final count of all valid addresses. Here are the results
9,585 sent
103 opened
79 bounced
I put in 12 personal emails to verify the send. Of the 12,1 was received, 2 went to spam and 9 disappeared.
I've been doing this for a long time and never had such terrible results.
I investigated and found out the reason for such a low open rate and because 9 of mine that never got to their destination was because this company's smtp,s are all being rejected by Yahoo, Google, Hotmail and others. They don't even go in spam. They are refused.
On their statistics they say they were all delivered. That's a true statement but they never put in their statistics how many were rejected.
Years ago this was an extremely good service but because they let a lot of spam accounts in, their reputation was destroyed and now everything is being rejected

Date of experience: September 18, 2023
Nancy H. Turbosmtp Rep
over a year old

Thank you for taking the time to share your concerns with us regarding your recent experience with our service. We're truly sorry to hear about the issues you've encountered, and we understand how frustrating this must be for you.

We genuinely care about the success of your email campaigns and want to ensure that you receive the results you expect. The discrepancies you've mentioned in your email statistics are certainly concerning, and way below our service standards.

To better understand the root causes of these problems and explore potential solutions, we would like to invite you to arrange a call with our support team. This will allow us to delve deeper into the issues you've faced and work together to find the best way to improve your email deliverability and open rates.

During the call, we can discuss your specific needs and requirements, review your email-sending practices, and provide guidance on how to optimize your campaigns. Additionally, we'll address the concerns you raised about our SMTP servers being rejected by major email providers.

Please reply to this email or contact our support team via live chat to schedule a convenient time for a call with an Email Deliverability Specialist. We are committed to resolving these issues and ensuring that you have a more positive experience with our service moving forward.

Once again, we apologize for any inconvenience you've experienced, and we look forward to working with you to find a solution that meets your email marketing goals.

Egypt
1 review
1 helpful vote
Follow N S.
Unfollow N S.
Send Message
Share Review
Report Review

Excellent
March 12, 2019

Very reliable service with 24/7 customer support who are willing to solve problems as quickly as possible, to provide best assistance for their customers.

Date of experience: March 11, 2019
New York
1 review
0 helpful votes
Follow Mary E.
Unfollow Mary E.
Send Message
Share Review
Report Review

It's a great service
March 12, 2019

Excellent smtp service, professional and has nice features, also their support is very kind and helpful.

Date of experience: March 11, 2019
California
2 reviews
1 helpful vote
Follow Magdy H.
Unfollow Magdy H.
Send Message
Share Review
Report Review

They ruined our online reputation
February 22, 2022

The only thing this company has to offer is the staff on the chat are friendly and polite. Honestly, everything else is terrible. Line 2 support is awful. They leave tickets unanswered for weeks and months, and they may even ignore them. No one ever answers the phone number the list for tech support. We called a different times of the day, we were on hold for hours and then we got disconnected.

Their dedicated IP service is a total scam. You pay for a dedicated IP, and you maintain it in good shape and high reputation, and then suddenly they take it away and assign you a different IP with a very bad reputation. And their tracking gets your IP blacklisted all the time. They never give you an answer to why they are doing this. And when we demanded that you do not do this, they re-routed our email from a different IP with a terrible reputation—fooling us. They made us think we had our IP untouched, but our email was being routed from a different IP. Again, you never respond to the ticket when we ask why they do it.

Another problem, this is not a real company. This service is run by a company called Delivery Tech Corp. Their address in San Diego does not have anything except the server. The phone number they list on the Better Business Beaurue is fake. When we filed a complaint, the BBB came back and said they could not reach them.

Bottom line, if you care about your online reputation, DO NOT USE this service. We finally had to cancel the service and get a refund. No one even cared to ask why we cancelled. In fact, they ruined our online repudiation when they routed our email from IPs with very bad reputation while we are paying for a dedicated IP

Date of experience: February 22, 2022
Italy
1 review
0 helpful votes
Follow Truant L.
Unfollow Truant L.
Send Message
Share Review
Report Review

Excellent service!
March 17, 2019

All the emails I send reach the recipients, have never appeared on black lists and the customers are satisfied. Lucia Rita Truant - Udine - Italy

Date of experience: March 17, 2019
Egypt
1 review
0 helpful votes
Follow Jake D.
Unfollow Jake D.
Send Message
Share Review
Report Review

Wonderful experience
March 13, 2019

User friendly system and very helpful customer care, Very patient and polite as was the support person that transferred by call.

Date of experience: March 12, 2019
Virginia
1 review
2 helpful votes
Follow christopher d.
Unfollow christopher d.
Send Message
Share Review
Report Review

Scam
December 6, 2018

Company is a scam company. They deny free accounts and when you register for a paid account they take your credit card information

Date of experience: December 6, 2018
New York
1 review
2 helpful votes
Follow Noha I.
Unfollow Noha I.
Send Message
Share Review
Report Review

TurboSMTP
March 11, 2019

Great service, and they have a very helpful and technical support team available 24/7.

Their prices and offers are very good.

Date of experience: March 10, 2019
Egypt
2 reviews
0 helpful votes
Follow Elena m.
Unfollow Elena m.
Send Message
Share Review
Report Review

Excellent Service
March 12, 2019

Excellent service, Excellent support they are very helpful with any issue, they simply resolve it, It was a lovely experience.

Date of experience: March 11, 2019
Luxembourg
1 review
0 helpful votes
Follow Mick R.
Unfollow Mick R.
Send Message
Share Review
Report Review

Good service
March 6, 2019

They are so reliable and friendly support. They are there every step of the way with friendly, and personal support.

Date of experience: March 5, 2019
Egypt
1 review
4 helpful votes
Follow David A.
Unfollow David A.
Send Message
Share Review
Report Review

Excellent Service
March 11, 2019

Excellent service. Great customer support. Didn't face any problem with them till now. I do recommend it.

Date of experience: March 10, 2019

Overview

Turbosmtp has a rating of 2.6 stars from 21 reviews, indicating that most customers are generally dissatisfied with their purchases. Turbosmtp ranks 228th among Email Marketing sites.

service
1
value
1
returns
1
quality
1