Magdy H.

We have been using SMTP2Go for almost a month now after we had the worst service from TurpoSMTP. What a difference in the technical support. You can call them anytime day or night and we will get a very knowledgeable and very professional person on the phone. Very nice and friendly. Most importantly, their tracking mechanism uses a sub-domain of your domain name. This way, you would never get blacklisted. We suffered with TurboSMTP as they have number of tracking domains they get blacklisted every day, which cause our email to be blocked by receiving servers.

The only thing this company has to offer is the staff on the chat are friendly and polite. Honestly, everything else is terrible. Line 2 support is awful. They leave tickets unanswered for weeks and months, and they may even ignore them. No one ever answers the phone number the list for tech support. We called a different times of the day, we were on hold for hours and then we got disconnected.

Their dedicated IP service is a total scam. You pay for a dedicated IP, and you maintain it in good shape and high reputation, and then suddenly they take it away and assign you a different IP with a very bad reputation. And their tracking gets your IP blacklisted all the time. They never give you an answer to why they are doing this. And when we demanded that you do not do this, they re-routed our email from a different IP with a terrible reputation—fooling us. They made us think we had our IP untouched, but our email was being routed from a different IP. Again, you never respond to the ticket when we ask why they do it.

Another problem, this is not a real company. This service is run by a company called Delivery Tech Corp. Their address in San Diego does not have anything except the server. The phone number they list on the Better Business Beaurue is fake. When we filed a complaint, the BBB came back and said they could not reach them.

Bottom line, if you care about your online reputation, DO NOT USE this service. We finally had to cancel the service and get a refund. No one even cared to ask why we cancelled. In fact, they ruined our online repudiation when they routed our email from IPs with very bad reputation while we are paying for a dedicated IP