Trustpilot

I had my genuine reviews edited and or removed from TrustPilot 3 times and in addition they will propagate fraudulent sites with multiple Good ratings that appear to be spurious only to enhance the scams and illegal activities that these sites are involved in (usually money and solicitation related). Please do not use TrustPilot, and please expose them on every occasion.

I wrote a review of a company with which I had a very poor business experience, hoping to warn other potential "victims" of possible disappointment with their purchases. I was notified a few days later that my review was being taken down since my purchase could not be verified, or something to that effect. I was given no instructions about providing verification, so I just let them go their way. True to their word, they took my review down and, in so doing, denied others the chance to hear from someone who had a bad experience keep them from suffering the same fate. Sorry. Sorry. Sorry.

I posted a review of ID.me on trust pilot that was, like many, overwhelmingly negative. However trustpilot provides a loophole for crappy companies. They require documentation from posters (and suggests screen shots) when the crappy company complains. In the real world, who documents this sort of thing when they're spending two hours online trying to navigate a poorly designed website? I can only speculate that there's some sort sort of revenue stream associated with the ability to delist negative reviews. I won't bother with Trustpilot again.

Extremely disappointed with Trustpilot for allowing fraudulent companies to prey on innocent consumers. I paid for a service that was never delivered, and when I tried to leave an honest review on Trustpilot, it was removed without explanation. It's clear that Trustpilot cares more about protecting its bottom line than protecting consumers from scams. I will never trust this website again, and I urge others to beware of its deceptive practices. Trustpilot is a sham that prioritizes profit over people. Shame on them

Very poor service received from the team. Rude conduct, interrupting us over the phone when trying to explain our worries, not responding for weeks on email. Totally ignoring our concerns, and the only moment when they are contacting us was only to cash in the monthly invoice. A lot of our clients are already unsubscribed from their lists, so the service that are pretending they're providing is not useful as our clients do not want to effectively make a review on Trustpilot website. Really useless this Trustpilot reviews system, and is being taking over by free services and more efficient like Google reviews or other platforms which are free and don't have such a poor name among the public.

I'm just baffled. A well known alarm company which advertises constantly and prominently on TV proudly displays it's 4stars plus Trustpilot rating and this is confirmed by glowing reviews on Trustpilot's website. However, on another website are many reviews by people who have clearly had dealings with this company to their extreme regret and citing specific experiences in great detail and rating it 1 star obviously because that's the only available option on that review site. I'm at a loss to understand the contrast in ratings and concerned that prospective customers will take the Trustpilot rating at face value!

They keep taking down reviews with no reason or explanation. I left a review for HP printers as their subscription service is a total rip off. Review was taken down. WHY

Then left a review of the RAC after they said we would have to wait 6 hours for a visit. They took down the review - even when i sent over the RAC report. No reason give,

Credibility and impartiality questioned

Like many others have concluded, Trustpilot is not worthy of their name and should be investigated. I posted an honest review of a company that provided really poor service and this was removed quite quickly under the guise of; "your review is under investigation". Although contacted twice, Trustpilot never bothered to get back to me and also appear to have removed my negative review about their company. I found it strange that the number of people that viewed my review suddenly froze at a low number relative to what I assume is a large number of people that visit their website and are curious about TrustPilot's rating. I suspect that the control of reviews is linked to the company's need to making money and remain profitable.

I would advise people to avoid this company as it is not fit for purpose and a waste of precious time.

I had wrote a review on a gaming company called Eneba month ago and trust pilot decided to take it down even after I sent the proof of everything that had happened. They are fake reviews and paid off scum. I told them leave the truth up or I'll put a review up stating how shady they are on company's selling stolen game accounts. Hey trust pilot fist of many you dirt balls. This sensitive cheesy world needs to wake the hell up. Internet douchery like trust pilot is why people don't get heard. Ty p.s. hope you like your fake statement you sent me after I went through hell to show proof.

If you drill down to the reviews and read them, you can get good information. The problem is, the algorithm for companies with only a few reviews is poor - for example, a company that has three 1* reviews (it's a scam company - steals credit card details online and sets up monthly charges) has a Trustpilot rating of 2.8 stars. If you didn't drill down, you'd think it wasn't too bad. When I wrote customer service, I got a canned response each time that failed to address my question. Finally, on the SEVENTH e-mail, I got a live person - who still failed to address my concern. Trustpilot is not that trustworthy unless you drill down and read each review.

They removed my honest review of Pimeyes.com, even though I had plenty of evidence to back it up. There has been a couple of companies with which this has happened. When emailing their content integrity team, they wrote back 6 weeks later basically saying that my complaint has been disregarded.

I didn't realise how untrustworthy Trustpilot is until now. If the company pay them enough money, they can have negative reviews flagged and removed. Similarly, if you are a business and you do not pay them, even if you have tons of good reviews, your rating does not reflect that. Buyer beware!

Everytime I write a review it gets deleted by them a couple days later saying they can't verify it! Of course you can't verify it. How are you suppose to know? The reviews are negative reviews I feel the public has a right to know about if they are searching for reviews of an online business. Going to have to put reviews on other sites. Now some person may lose money and not get a refund or their package because trust pilot won't let any of my reviews stay on their website. What's the point of the site if they are going to take every review down? Stick with pissed consumer!

They banned me for Posting an honest Review for Chumba Casino. I do have 2 emails that i use but sent them my Drivers License over. They still refuse to listen amd rather call me a liar. It seems to be the norm considering Im not the only one who says this about them.

There's nothing to trust about this site. Their base program is to sell a buyer reviews from the buyer's "customers". You can get 300 reviews in just one day! I suspect but have not verified that they probably do this by email. So if you have 15 gmail addresses and 20 yahoo addresses and 10 accounts on AOL, there's 45 positive reviews right there.

Go to the homepage and click on the "Get Started" link. See the pitch. They have 8-9+ out of 10 reviews for some of the worst sites on the web such as Outsource and UpWork.

They are a con! Should be banned from the internet. They allow companies that pay for the service to manipulate the feedback received.

See this example: RMG UK had feedback of "poor" in 2018/2019. RMG writes dozen of fake feedbacks daily and since the beginning of this year, their feedback climbed from "poor" to "average". I and several victims of RMG complained to Trustpilot and their compliance department was beyond useless.