TrustedID

I received an email alert indicating suspicious inquiries into my credit history. I called the number in the email. A person with barely intelligible English-speaking ability named "Sunny" answered. I gave her the information several times in various ways in order to facilitate her understanding of the matter. She couldn't communicate. I requested to speak with someone else. She transferred me to a number that after quite some time - disconnected. I called a second time. After over 40 minutes on hold, another individual who COULD speak intelligible English answered. She told me that she would have to transfer me to another number. Once dialed, that "automated phone menu" seemed to have a mind of its own, as if a phantom were inputting menu options from my phone. My wife and I stared at my phone in amazement as this phone call tooks its own amazing, mysterious self-directed, yet random paths. No one ever answered. The product (Equifax TrustedID) is useless and totally ineffective.