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Charlie P.

2 Level 2 Contributor
  • 4 Reviews
  • 37 Helpful Votes
  • 0 Thank Yous

Experience: Finance, Education

Member since February 2017

  • Reviews

    4

  • First Reviews

    2

  • Thank Yous

    0

  • Fans

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  • Profile Views

    252

Review Distribution

4 Reviews by Charlie

5/9/19
Reclaim was scheduled to demolish a structure between 7:30-8:00 on 3/9/19. As of 9:00 no one had arrived. I called Mr. Benedum, who informed me that the crew had failed to mark a gas line in Morgantown, and that the crew wouldn't be able to arrive until the following Monday. I had received NO communication to this effect, and had taken the day off from work (with no pay) to be on site during the process. This is entirely unprofessional and unacceptable.
12/9/17
My refrigerator started acting up. I tried to reach a human being. It was extremely time-consuming. It took 3 days of calling to get to a real person. Prior to that, I tried using the online service to file a claim, but was notified that my policy had expired. This wasn't accurate. Less than a month before the call, AHS had extracted money from my bank account. After speaking to a human, I received a confirmation code and was told that in 48 hours I'd be contacted by a repair provider. 48 minutes before the 48 hours was to be reached, an AHS representative called to explain that AHS had not received a return call from their "vetted and approved" repair service. I stated that I knew a service provider that I new was not more than 10 minutes from my house, that was professional, competent, and honest. The representative told me that unless the provider was vetted, that they couldn't authorize a repair. I responded that their corporate policy wasn't a "me" problem, and that the corporate vetting procedure didn't seem to be very effective. The representative told me that my preferred repairman could service the appliance if I'd pay them, then submit my invoice to AHS for reimbursement. I asked how long it would take to be reimbursed by AHS and was told it would take between 14-21 days. I told the representative that 14-21 days was unacceptably long and fell outside of my acceptable guidelines for timely reimbursement. RECOMMENDATION: you'll receive more benefit from your money by using it to line bird cages. AHS counts on policy holders cancelling their coverage. They make their money on those who do so. Stay far, FAR away from American Home Shield and be all the happier knowing that the negative reviews are accurate, and have saved you a significant degree of frustration, money, and peace of mind!
10/2/17
I received an email alert indicating suspicious inquiries into my credit history. I called the number in the email. A person with barely intelligible English-speaking ability named "Sunny" answered. I gave her the information several times in various ways in order to facilitate her understanding of the matter. She couldn't communicate. I requested to speak with someone else. She transferred me to a number that after quite some time - disconnected. I called a second time. After over 40 minutes on hold, another individual who COULD speak intelligible English answered. She told me that she would have to transfer me to another number. Once dialed, that "automated phone menu" seemed to have a mind of its own, as if a phantom were inputting menu options from my phone. My wife and I stared at my phone in amazement as this phone call tooks its own amazing, mysterious self-directed, yet random paths. No one ever answered. The product (Equifax TrustedID) is useless and totally ineffective.
2/20/17
The following is an email exchange depicting jus ONE of several ways in which this sham of an operation works. To set the scene - My ISP's signal dropped, knocking my modem offline for 3 hours during which were scheduled 6 lessons. They expected verification of my claim for being offline in the course of instructing a lesson. My earnings were docked for missing those lessons and the following day's lessons.

I sent a screen capture of the incident and immediately contacted 51Talk via skype as soon as things unfolded, and provided to them my ISP account info should they choose to speak with the ISP to receive official verification of my claim from a company representative.

Me:

Please see the attached documentation.

Thank you,

Charlie

================
51Talk:

Hi Teacher,

Sorry teacher but contacting your Internet service provider is not part of our role anymore. Once you have the proof send it here and we'll have the request for penalty adjustment to our fees team for validation. Thanks.

Sean,

Sincerely,
Sean - AA Support
=================
I sent a screen capture the billing statement from my ISP issuing me a credit during the outage.

51Talk's reply:
Via a chat page:
Chat transcript from date 02/19/2017
NA - Charlie Joseph (10:31:40): Sean:
Please see the attached as verification of my appeal for absence on 2/17/17. The attachment reflects credit to my account for the Internet outage on 2-17-17. Will this document suffice? Also note that my classes from 2-17-17 onward were to have been cancelled. It appears that they were not cancelled.
Sean - AA Support (10:32:33): Hi teacher Charlie, i'm Sean and I'll be assisting you today.
NA - Charlie Joseph (10:33:00): ok
Sean - AA Support (10:36:56): Sorry teacher but a written correspondence coming from your internet service provider. I'm afraid that a discrepancy from your billing would not be considered by our fees team. Send your internet service provider a formal letter/email for a request of the proof that there was an outage that affected your lesson. Thank you.
Sean - AA Support (10:37:08): Sorry teacher but a written correspondence coming from your internet service provider is required*
NA - Charlie Joseph (10:41:56): Sean, I will again try. However, please consider the following: Has it ever occurred to you that someone like me who would go to the lengths ai have gone must be telling the truth? Liars or dishonest people are, by their nature, lazy and would not pursue a matter like this with vigor. There is nothing to "lose face" about as far as my perspective. When a matter goes on for the time that this has, one has to invoke their sense of discernment and humanity and let those qualities be their guide rather than absolute adherence to formalities whose logic lacks any sense of humanity.
NA - Charlie Joseph (10:47:39): Are yiu still there?
Sean - AA Support (10:47:42): I do get your point, yes you are right we could see your effort in doing a follow up to straigthen out this matter. Sadly, as much as we'd like to be sentimental with our teachers effort or track record perse, process wise it would not be possible since the protocol would always end up looking for a solid proof before having to decide whether the request is plausible or not.
NA - Charlie Joseph (10:54:38): If my efforts do not manifest plausibility, then nothing will. in essence, my efforts and submissions are to date, being dismissed as being invalid, therefore my word is not being given credit. Don't equate sentimentality your own judgement and ability to arrive at conclusions on the basis of your own intellect. Entities that lack the capacity to practice discernment using intellect and adhere to structures must either adapt or revise those structures that otherwise restrain their leadership from exercising independent thought.
Sean - AA Support (10:56:46): Our apologies, but this is not about giving credit. This is 51talk making sure that there are no gray areas when it comes to disputes. This is to make sure that the proof required for a dispute is purely black and white. If there's none then it's a no go, if there's one then it's up for validation. For now there's no valid proof yet we could get from you that's the reason we can't send a request for an adjustment. Whenever you have the letter/email from your internet service provider just send it here so we could move to the next step. Thank you.
NA - Charlie Joseph (10:58:09): Again, I will try. However, my classes were to have been cancelled. That's what I was told would happen. They have not been cancelled. Penalties continue to accrue.
Sean - AA Support (11:02:41): Yes, you're page has been locked but all you still need to attend all your booked classes since there are no means for us to close/cancel or have you requested for the remaining classes to be marked absent?
Sean - AA Support (11:04:30): Teacher, please know that it's already the end of our shift and the office is closing now. Just make sure to send the requested requirement for your dispute so we could handle it correctly. Is there anything else I could assist you with?
NA - Charlie Joseph (11:04:58): I spoke with a representative about this incident and indicated that until the matter was resolved, my future lessons should be reassigned to another teacher. I was told that this would be done.
NA - Charlie Joseph (11:05:25): No. May your evening be a good one.
=================

I emailed to 51Talk a letter from my ISP supporting my claim. 51Talk's response:

Hi Teacher Charlie,

Good day. We do not remove penalties due to ISP issue since it was an error on your end, not a system issue.
As an NYSE-listed company, 51Talk expects all its teachers to be prepared to conduct booked lessons at all times. Thus, please ensure that you have a backup for both your power and internet. We are sorry to inform you that your penalty disputes have been declined by HBT Fees.
Thank you for your utmost understanding.

Sincerely,
Terence-Fees
==========

My final reply:

You must be insane, "Terrence"!

I've read the reviews about 51Talk and this scenario, but didn't choose to believe them. I wanted to extend the benefit of the doubt.

It's so disgraceful, dishonorable and shameful of your "company" to expect independent contractors to have a backup generator and their own backup ISP "handy" for just such an occurrence.

Even after being told that what I provided is what would be needed, to see that it really didn't matter anyway....your company is a sham; nothing but deceitful.

You, Terrence, should be embarrassed to be working for a company with such low standards. The company is probably disrespecting your humanity and deceiving you as well. You just haven't awakened to that possibility yet.

Some day I hope that you will realize just how deceitful your employer is. If you already know this, then you are just as despicable as the company leadership is.

DO NOT dare to thank me for my "utmost understanding". It hasn't been given to you. You, and your explanation aren't deserving of my understanding.

Now, go home after work, look your loved ones in the eye and say to the, "I did my job with integrity and value placed on excellence." If you really mean that, you truly are brainwashed. If you don't mean it, you're a hypocrite!

In this day and age of social media and networking, rest assured that news travels far and wide quickly.

Keep the ill-gotten money. You must need it far more than do I. Consider it a pity-offering to you and to your illusion of a company with a noble mission.

Tip for consumers: Stay away from this faux "service" unless you are willing to be demeaned, frustrated, made to feel like a liar, and are willing to be penalized at the drop of a dime!

Charlie Has Earned 37 Votes

Charlie P.'s review of 51Talk earned 26 Very Helpful votes

Charlie P.'s review of AHS American Home Shield earned 10 Very Helpful votes

Charlie P.'s review of TrustedID earned a Very Helpful vote

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