On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered significant criticism for its customer service, with many customers expressing frustration over the lack of responsive support and difficulties in obtaining refunds. Common complaints include billing issues, inadequate communication, and a perceived lack of accountability for damages caused by sitters. While some users reported positive experiences with sitters, the overall sentiment reflects a sense of disappointment and mistrust, particularly among sitters who feel exploited by the fee structure. The company appears to prioritize marketing efforts over customer satisfaction, leading to a growing perception of unprofessionalism and dissatisfaction among users.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We have turned to TrustedHousesitter twice this year, fairly new members, and both sitters have been fantastic! Our trips have been for several days and both of them were stress free. Once the sitter accepted the job communication between us was easy. While we were gone the sitters sent pictures via text and were available to talk if we had any concerns. Upon returning our house was spotless and our pets were happy!
Trusted House Sitters solve the dilemma of leaving pets alone in a kennel. They are happier at home even with new care givers.
I have just had my first trusted housesitters experience allowing me to leave Rufus my feisty terrier home and myself to travel without worry (or additional expense).
Trusted Housesitters: They were so helpful when I didn't understand some of the directions and how it worked. They always answered my emails and answered my questions very politely and thoroughly. Also I was able to talk to a representative on the phone who was also friendly and helpful. They even helped me post some of the pictures when I was having difficulty. I was fortunate to get a wonderful petsitter for my dog and apartment.
I began my petsitting at Trusted Housesitters last year and it has enabled me to cross off three things on my bucket list: Seeing the south of Spain, going to an important wedding in England, and singing at Carnegie Hall in NYC. The pets have been sweet, the owners accommodating and generous and the surroundings wonderful! SO happy and grateful!
I have been a member of Trusted Housesitters as a homeowner since 2011, and have found some wonderful housesitters, some of whom have stayed multiple times at my house, and we have become good friends. My cats have always been well looked after, and I have not worried about them while I am away. My experience has mostly been positive, and I have always been able to find a housesitter on this site, even at short notice. I have also done one housesit myself, where I enjoyed the company of 2 lovely cats, and I intend to do this more often in the future, as I miss my own cats when I'm traveling.
Reliably excellent! My husband and I live in New England and have traveled to 100 countries over the past 20 years, always hiring pet/house sitters--whether for long weekends or multi-week trips. In 2016, just at retirement, we found TrustedHouseSitters. It seemed too good to be true, but is now our go-to platform for pet/house care.
Each "sit" we have posted has had many, many applications from sitters nearby as well as around the world, allowing us to have lots of conversations and be very selective. Each confirmed sitter (some single, some couples) has exceeded our expectations. They have arrived exactly as agreed, taken great care with our home and two dogs, communicated frequently with emails and pictures, and even dealt with a lightening strike and loss of power as well as a medical issue for one of our dogs.
TrustedHouseSitters has simply added a new dimension to our post-retirement lifestyle. We don't have to budget for pet/house care as we plan our travel--saving us a few thousand a year. Equally important, we have made wonderful new friends from Australia, England, Canada and even our own country. We keep in touch and know we'll see them again.
I will say it's critical to fill out your profile in great detail, including photos. This will help applicants decide if your situation is a good fit. It's also important to review each applicant's profile and reviews so you have confidence in your selection. We always spend time emailing/texting with applicants before making a decision, and also ask sitters to arrive a day early so we can get to know each other before we fly out.
We have never been disappointed--in fact, we have been thrilled. Yes, we have been having sitters living on our homes for years, so the idea of having "strangers" in our house isn't odd or unsettling to us. This is something you have to decide for yourself.
Trusted house sitters was a great find for us! Not having anyone to look after our pets in our home was stopping us from holidaying! The sitters that apply to you have a "resume" of sorts with reviews. They are all pet oriented so you know your pet family members will be cared for as if you were still home with them! It's easy to join and get started!
Following widowhood and retirement, I became aware of the concept of house sitting. It has proved far more than a bright idea at a sad time, becoming my way of life for the past two years, worldwide. It is Trusted Housesitters (well named) that has made it possible for me to make marvellous new friends (both human and animal). As I've met new people from Wicklow (Eire) to Bergen (Norway), from Australia's Gold Coast to Kangaroo Island, I've been happy to repeatedly recommend Trusted Housesitters.
We have been pet sitting with Trusted House sitters for over a year now. We have enjoyed our pet adventures and the ease in which we can look over the web site filled with delightful animals and enticing places at our fingertips. Thank you.
Have been a member of Trusted Housesitters for 4 years. We used it mainly in UK as we have familiy living there. It was a great find for us and worked very well. The site is easy to set up and user friendly. All our sits have been with wonderful hosts and great beautiful pets. The pets are adorable. We would recommend this site to others. It is a great way to meet people and see the world.
We came home to happy cats and a clean house. Trusted House Sitters makes is so easy to find great sitters in no time at all. It works perfectly for us!
My sitter just backed out two days before a National Holiday and I can't reach any of the company representatives for any recourse or suggestions -- phone goes to a voicemail directing me to the website and the call disconnects. Chat is not functioning. I've lost all hope of salvaging my holiday and now they would deny me justice?! The insult on top of the injury. Thanks for nothing, Trusted Housesitters.
My husband and I joined THS in 2015, went to 'sit' in Laos for 7 months and have never looked back. Since then we done over 20 sits and are sitting our way around the world. We visited 12 countries on 4 continents and have stayed in beautiful homes with some amazing animals and made great friends. We recommend this site to everyone that we speak with. The customer service is very good however we've only used it once, thankfully.
Go ahead! Give it a try...
Love TrustedHousitters. Have been with them for over a year and have completed some fantastic House Sits. This has meant I have had travel experiences and looked after some beautiful Pets., and met some great people along the way. Highly Recommended
I was a bit wary at first as I was used to paying to board my dogs or have someone come in and sit. I have encountered several very nice, responsible, trustworthy people who have come into my home and taken wonderful care of my dogs. I think the site attracts good people.
Joining 12 months ago was a simple process even though it was extensive in the information I needed to provide. I am currently on my 6th sit with another booked and have found the experiences excellent both in Australia and England. This is in no small way due to the requirements of THS as the owners and myself have followed instructions, and there has been open communication all round.
THS have been prompt in answering any queries.
Until I discovered Trusted House Sitters, I had a hard time getting friends or neighbors to take care of my four cats. One of my older cats is very particular and needs more attention than the others. I really needed someone to spend time with them more than just to tend to food bowls and litter boxes. I wanted a repeat person so that the cats would feel comfortable with him or her whenever I left for a trip. I found a local- Mary and it's ben such a relief for all of us. I trust this service and Mary has been amazing!
I've had seven or eight sitters take care of my home and three cats, and I've always been impressed with the sitters and the process. It's also great to host people from around the world and share my city with them before I leave.
We absolutely love and value Trusted House Sitters. You make travelling on a budget happen for us... Portugal, France, UK, Canada and USA so far and we get to stay in lovely homes, not sterile hotels and with pets to care for and enjoy. Highly recommended!
Answer: Fees are an annual membership for both homeowner and pet sitters (approx $120). With thousands of members, I've not had any problem finding a sitter.
Answer: Hi Jim, when house sitting it is expected that you will take care of your own cooking, etc. You will have full use of the homeowners kitchen facilities. We hope this helps. TrustedTeam
Answer: Yes. It depends on where you live but this couple is beyond question the best and dependable and honest. Debbie and Wil Wilburn. debbieandwillwilburn@gmail.com Please give my name: Fluffy's mom
Answer: Your accommodations are free. You still have to get there on your own. Since accommodations are often the biggest expense of a trip, it is a great deal. Use code RAF270183 to get 25% off you annual membership fee.
Answer: Hi Caroline, Thank you for your question, forgive my delayed reply. If you haven't already contacted the Membership Services Team (https://support.trustedhousesitters.com/hc/en-gb) I would encourage you to do so and they will help you to get this resolved. Kind Regards, The TrustedHousesitters Team
Answer: Hi Sada, You'll be able to read reviews of the sitters on their profiles. If there isn't anything showing, then this indicates that the sitter doesn't have any reviews just yet. If there is something else that we can do to help, please do get in touch with Membership Services, and we'll be more than happy to speak with you further. Kind regards, The TrustedHousesitters Team
Hi Claire,
Thank you for your review and comments.
I can see that you're currently in communications with one of the team here at TrustedHousesitters who will be able to assist and do what we can to help in this scenario.
We have processes in place to deal with situations, and we never want to hear about a sit being cancelled. We will be looking into this, with you, and coming to a resolution.
Please do carry on speak with my colleague, and we will be more than happy to look into this with you.
Kind regards,
Doug
Membership Services Operations Manager