Trusted House Sitters
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Trusted House SittersReviews 1,000

2.8

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Trusted House Sitters Reviews Summary

The company has garnered significant criticism for its customer service, with many customers expressing frustration over the lack of responsive support and difficulties in obtaining refunds. Common complaints include billing issues, inadequate communication, and a perceived lack of accountability for damages caused by sitters. While some users reported positive experiences with sitters, the overall sentiment reflects a sense of disappointment and mistrust, particularly among sitters who feel exploited by the fee structure. The company appears to prioritize marketing efforts over customer satisfaction, leading to a growing perception of unprofessionalism and dissatisfaction among users.

This summary is generated by AI, based on text from customer reviews

service
89
value
88
shipping
15
returns
20
quality
73

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California
1 review
0 helpful votes
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Such a great service!
December 9, 2019

We used TrustedHousesitters for the first time recently and it worked out great. From our perspective, we got free pet/house sitters. From their perspective, they go a free place to stay in a residential home instead of a hotel.

Date of experience: December 7, 2019
Canada
1 review
0 helpful votes
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What a blessing!
December 9, 2019

It's so wonderful to be able to go away and know that your pets and house are being looked after. Our dogs are older and the thought of putting them in a kennel was terrible. This service is perfect for what we need. So glad we found out about it. The sitter was great and we had no worries or concerns on our vacation. That adds so much to our time away!

Date of experience: December 7, 2019
California
1 review
0 helpful votes
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We are so happy with our experience with TrustedHousesitters and especially with the husband and wife team we were so fortunate to get. We hope they come back.

We had a bad experience with a previous pet sitter not thru TrustedHousesitters who we had used quite a few times and paid a very competitive fee to. She took extreme advantage of our home on an increasing scale that was truly unacceptable.

My friend had used a competing site to TrustedHousesitters with great success. While I did initially try that site, I found that the people I was getting were not people I could find a way to be comfortable with so I did some searching and came across TrustedHousesittters. I liked that they charge a fee, had a greater level of verification and had insurance.

As I signed up, I still got requests from some people who I had a hard time feeling comfortable with but I was also able to find a ton of people who I really hoped would come and sit for us. We were lucky enough to find a couple who were pretty knew to the site but who immediately inspired confidence. And, they were AMAZING. Our cats loved them - about as much as they love us which is not normally the case. And, our place was left in better condition than when we left it.

I would give the couple who sat for us 10 stars and hope they will come back. I like the site and would give them 5 stars if I was able to set a bit more criteria as you do end up getting a lot of requests from people who for many reasons you would never consider.

Overall a great experience.

Date of experience: December 6, 2019
Canada
1 review
0 helpful votes
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Amazing
December 6, 2019

We have had 4 different house sits now 3 have been amazing
Only suggestion would be how to explain the bad one? The couple said if we wrote a bad review. They inturn would do the same. Just out of spite... so no way to complain about bad housesitters

Date of experience: December 5, 2019
Texas
1 review
0 helpful votes
Follow Carol G.
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We've had several positive pet-sitting experiences via Trusted Housesitters, in the U.S. and England. All the animals and pet-owners we've interacted with have been friendly and easy-going, and the homes have been comfortable and safe. This is a great way to travel and meet people, and a particularly good set-up if you're on a budget. The site is user-friendly and has a good search function for finding dates and locations. I have not had any negative experiences, although I realize that can happen and that there is some risk involved in any online network based on mutual trust.

Date of experience: December 5, 2019
Washington
1 review
0 helpful votes
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Chickens in Paradise
December 5, 2019

House sitting for Debra was such a delight. Her home was immaculate and extremely comfortable and her chickens were so personable. Honestly, I have never before encountered such lovely chickens, and it was such a joy to look after them!

Date of experience: December 5, 2019
Washington
1 review
0 helpful votes
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Our pet and home have been looked after so well by trusted house sitters through Trusted Housesitters. We can go away with no worries.

Date of experience: December 5, 2019
Texas
1 review
0 helpful votes
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I was referred to this site while posting on Facebook to find a cat/house sitter. I've typically paid $15 per day for someone to come and watch my kitty, but she really loves being by a human's side all day so having someone stay here is ideal. This website and service is saving me hundreds of dollars, and I love that you can post reviews like on airbnb. I also like that there's insurance in case something gets broken or goes missing. I have been recommending this service often to my friends who travel and love pets like me!

Date of experience: December 4, 2019
Illinois
1 review
0 helpful votes
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Wonderful service
December 5, 2019

I've used Trusted Housesitters multiple times since 2016, and recommended it to many people. I've never had a bad experience. It's a community of caring, conscientious people. Of course, you have to vet people carefully. The site does most of the work with i.d. verifications; I complete the process by carefully reviewing profiles and reviews, followed by an in-depth phone call or Skype session. I hope to have the experience of being a sitter, one of these days!

Date of experience: December 4, 2019
Canada
2 reviews
3 helpful votes
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Great experience
December 4, 2019

We've been using trustedhousesitters for a few years now and AR so happy with the service. We travel quite a few times a year and being able to leave our home and pets enhance of capable reliable and loving trustworthy people is nothing short of my dream come true.

Date of experience: December 3, 2019
New Mexico
1 review
0 helpful votes
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My husband and I are on our tenth housesit and looking forward to many more. Every experience has been rewarding, and we've met so many wonderfully kind people and amazing animals. The homeowners never cease to amaze us with their generosity and hospitality.
The secret to successful sits is doing your due diligence in talking to the homeowner and knowing what type of environment you need to be happy.
The TH chatline is very responsive and helpful. No complaints here. We encourage anyone who is thinking about joining to do it today. It's one of the best decisions we ever made.

Date of experience: December 3, 2019
Canada
1 review
0 helpful votes
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Great Opportunities
December 3, 2019

We have completed three housesits with Trusted Housesitters and we have been pleased with the process for each one. We have applied for sits and been invited for sits and both methods seem to work well. The platform for viewing is well organized and the communication process works efficiently. We are satisfied with the support provided and the safety and security measures that are in place.
Once a sit has been applied for, there can be varying, and long, waits for responses. We understand that this is at the discretion of the housesit host, but guidelines for a reasonable confirmation or disconfirmation time would be appreciated.
Overall we are pleased with the service provided and are looking forward to another housesit early in the upcoming year.

Date of experience: December 3, 2019
California
1 review
1 helpful vote
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Wow! We have used Trusted Housesitters ten times over the past five years to take care of our home and two cats, and have saved many hundreds of dollars in petsitting charges. Our housesitters have been consistently tidy, considerate, and excellent at communicating before, during, and after our trips. We always speak to housesitters by phone before making a commitment, and always meet the housesitters the day before our trip. We can't recommend Trusted Housesitters highly enough.

Date of experience: December 2, 2019
California
2 reviews
0 helpful votes
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Our friends who traveled for 1 yr sitting for trusted house sitters told us about this amazing and vetted community. No longer are the days where we scramble to find anybody willing to housesit and care for our animals! Once we signed up, there were plenty of applicants for each sit we needed and we've made some friends along the way. Everyone who ever stayed at our home has been super easy to communicate with, easily trusted, attentive to our needs, and gracious. This community saved us so much stress and worries. Thank you for existing and help making the world a better place!

Date of experience: December 2, 2019
South Carolina
1 review
0 helpful votes
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I have had wonderful sitters, responses to questions, ease of using the site, etc. I have recommended Trusted House Sitters to friends from Utah to New York to South Carolina. And they thank me often!

Date of experience: December 2, 2019
Illinois
1 review
1 helpful vote
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So far, so good!
December 3, 2019

We used TrustedHousesitters.com twice so far, leaving our cat, dog, and house under the care of a sitter found through this site for about a week each time. Both went great. Communication was easy, animals were happy, house was left in great order. We saved a lot of money and also had the peace of mind of feeling that our beloved animals were happy at home.

Date of experience: December 2, 2019
California
1 review
0 helpful votes
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Trusted Housesitters
December 3, 2019

I joined this past September and secured a perfect housesit right where I was envisioning. My homeowners are very nice people with minimal demands. I hope I can repeat this sit another time.

Date of experience: December 2, 2019
South Carolina
1 review
0 helpful votes
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TrustedHouseSitters is the total package! I am so happy I found this site a few months ago! We went on vacation and had a house/dog sitter come to our house and we couldn't be more happy with the outcome! We feel we not only had fantastic sitters but also made some great friends with Melinda and Nick! TrustedHouseSitters will always be our only choice for our home and pup sitters!

Date of experience: December 2, 2019
Missouri
1 review
0 helpful votes
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I've been on THS for about a year because I thought it would be great when I'm traveling to pet other people's animals while I'm away and missing mine. But I didn't have an opportunity to pet sit. Then I needed a pet sitter and it was such a relief to leave my home and my animals in such loving capable hands! I enjoyed my trip more just knowing my home and pets were being loved and well cared for just like I would do.

Date of experience: December 2, 2019
Tennessee
1 review
0 helpful votes
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Such a great service for people who need to travel yet have a pet too old to board. I've used them twice and it was marvelous! Plan to use them often and refer lots of friends to them.

Date of experience: December 1, 2019