True Local Reviews - 90 Reviews of Truelocal.com.au

How would you rate True Local?

Top Critical Review

“Unhelpful in every way”

Tara N.

11/28/23

True Local will not allow me to update my business details even after providing them with sufficient evidence of ownership A lazy platform with no backup or service that is unhelpful for business's

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business (51) reviews (44) 6 months (4) star rating (4) 6 month contract (3) customer service (5)

john c.

1 review

1 helpful vote

“Killing small Business”

December 20th, 2020

Success.
Finally got the review removed after many requests.
Be careful where you list your Business.

Helpful (1)

Thank you

Jayde M. – True Local Rep Over a year old

Hi John,

True Local works hard to ensure it's processes are fair to both reviewers and businesses and are in line with ACCC review guidelines. All reviews and comments are moderated before they are published on the site and True Local has processes and procedures in place to detect untrue reviews and any True Local user can report a review at any time. Please see our Review Guidelines here - http://www.truelocal.com.au/cms/review-guidelines

However, if you have any further questions or concerns, John, please don't hesitate to email support@truelocal.com.au.

Thank you.

Brian J.

1 review

1 helpful vote

“Service from A/V installer”

May 14th, 2019

I did write a review of this guys after service however since then the problem with him has been resolved

Thank you

Helpful (1)

Thank you

Jayde M. – True Local Rep Over a year old

Hi Brian,

If your experience with a business has changed or you would like to edit your review, you are more than welcome to submit a NEW review and we'll then be able to remove & replace your original review with this new post.

If you wish to post a new review, Brian, please email our support team at support@truelocal.com.au to let us know once it's been submitted and provide the name of the business and we can assist you further.

Thank you.

Q&A (5)

Question:

I wish to cancel my true local account I wish to cancel my true local account

Answer:

Good luck they dont reply to any form of contact

By Ray J. over a year old

Question:

Anyone interested in a class action against truelocal? Anyone interested in a class action against truelocal?

Answer:

Yes - A company in NZ is in court now for removing bad reviews go for it how can it be a true representation when they dont put up the truth.

By Joanna B. over a year old

See more answers (4)

Question:

Why does true local believe it's not responsible for fake or defamatory reviews on directory? why is there no phone contact for businesses targeted by fake reviews?

Answer:

Because they are too busy dealing with the money making side of their business. I had a bad experience with True Local when I took out paid advertising with them. But, having taken out paid advertising with them did give me the dubious benefit of speaking with their staff. I should tell you that the same people who deal with sales, are the same staff that deal with accounts. They appear to have a number of staff members who wear various caps. When complaining about money issues, I realised I was communicating with the same person who had SOLD me the ads! However, I can give you an actual phone number. Don't believe them when they tell you that this is "only" the accounts section. It isn't. It's the same section that deals with everything (or at least the same people that deal with everything). The phone number is 1300307401 - Be persistent and don't believe that you're not in the right department, or at the very least, ask them for the phone number of the correct department.

By Audrey W. over a year old

Question:

How to remove a review

Question:

Why do you not reply when you are contacted only computer generated response re office hours. why are reviews not updated but 5 year old negative ones remain?

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From the business

We're here to escalate and answer your social media queries from 9:00AM-5:00PM AEST, Monday to Friday. Our Commenting Policy: All conversations and posts should be constructive, respectful, and contain language that is appropriate for all groups an...

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Jayde M.

True Local Support

Typically does not respond to reviews

You can find an answer to many questions about True Local in our Help Centre: https://truelocal.zendesk.com/hc/en-us

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“Unhelpful in every way”

Reviews (90)

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Q&A (5)

I wish to cancel my true local account I wish to cancel my true local account

Anyone interested in a class action against truelocal? Anyone interested in a class action against truelocal?

Why does true local believe it's not responsible for fake or defamatory reviews on directory? why is there no phone contact for businesses targeted by fake reviews?

How to remove a review

Why do you not reply when you are contacted only computer generated response re office hours. why are reviews not updated but 5 year old negative ones remain?

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How do I know I can trust these reviews about True Local?