Trendyol

I purchased a warm coat from Trendyol in the first week of March 2025 and it was tight and heavy so thought of returning and I requested for a return through there website and till date (5. 4. 25)they have not collect the item when I raised my issue with the customer service AI robot they said its in process but in the return cart my product shows it's delivered. What a helpless situation I have no choice but to keep the useless product with me. Have done a lot of follow ups and also received a return label (attached below for the info)from them but no use and now I decided to write this review for others to think twice before any purchase.

Trendyol is fraud! I have returned the item to Trendyol on 01 December. But they didn't refund my money and changed the status from return in progress to delivered. I did many follow ups and they assured the refund and now showing as the item delivered. This is not acceptable and trendyol is not a trusted site!

I had a frustrating experience with Trendyol. Receiving only part of an order and being overcharged, like if you order 3 item with discounted price, they will supply 1 item and deduct all amount against supply item, than canalling order them selves for remailing items and refund you few Pany against non supplied items. They have poor customer service, no email contact, no live call CS, can understandably make anyone feel cheated. Just wasting a tile with them. There is no email service to escalate your issue. Product are low quality. In shared pic i didn't retuned the item, al did by them selves.

Always they have delay for sending the items, contacting them is too difficult. The customer service cannot solve problems, very bad app, they have to work on it for best quality service as we have here in uae and deserve.

"I am extremely dissatisfied with the company's practices. They issued coupon codes, only to cancel orders after payment completion, citing incorrect pricing on their website. This raises concerns about their advertising ethics and customer treatment. The refund process takes an excessive 10 days, causing inconvenience and financial hardship for customers. Furthermore, existing coupons expire, and valuable time is wasted.

Upon attempting to contact customer service, I received inadequate assistance and abrupt disconnection without resolution. Given these misleading promotions and subpar customer support, I strongly believe this company requires closer scrutiny and potential regulatory action to protect consumers from such exploitative business practices."

They made a mistake in the price of an item and refuse to ship my order due to a technical issue. Makes no sense because there is still enoughh stock available. The Customer Service is hiding in their lies and keep the communication to an absolute minimum. This company is a shame. We will never buy on Trendyol again, and that's my advice to friends and family

Well, since all my 1 star reviews (with proof, and polite wording) to faulty and dirty articles bought of Trendyol were rejected from the feedback section, but the good reviews were accepted i think this says a lot about their practices.

Very bad customer services and unreliable I bought items and it should deliver it on date by Aramex but the matter take more than 3weeks and I contacted their customer service many time but they didn't solve the issues so I stopped to buy from them it is wasting your time and many.

I placed an order, but I haven't received it for two months. I contacted customer care more than seven times, and they mentioned it. The delivery company said you have received the order, but I did not. Now, I cannot complain because they closed the case.

They lost my shipment. Already more than a month since it was supposed to be delivered and they refuse to refund. I contacted customer service million times and spoke to all the staff they have and every time they promise to resolve and nothing is done. Some people in their customer service directly refuse to refund saying they refund only if I return. But I can't return item which will never be delivered. Don't recommend to buy from them. That is the proof that my review is not fake. Part of conversation. I keep contacting them every day and nothing is resolved - no money and no item.

Trendyol Is taking fake reviews. This platform has employed people for reviewing their products and give fake five star reviews. They are making lot of money by fooling those employed people as well as the online buyers. They have an app called Trendyol VIP which handles all that. They have tied up with NOON and OKX platforms for their mission. I have been a victim of their attractive manipulative earn double the salary scheme.

I'm very disappointed with their services and even in the live chat it's been 15 days and till now I did not receive my refund and their system is sucks they cannot even detect what's your order and even don't know how to follow up for the confirmation. I request you not to order in this application you cannot even call them they don't have customer support service
Their system is very poor

Been searching for my favourite Freeman exfoliating and softenting foot soak and got it here fast, easy and for good price whatsoever. Delivered in just couple of days, with good expiry date, I am so happy

I purchased a dress through the Bay marketplace. When I received the dress it was dirty. I returned the dress but Trendyol has withheld $12 for processing. I have contacted them 4 times and have received no response.

I bought a sneakers more than one month and till now i didn't receive it
I contacted rhe call center more than 6 times without any solution
They are using us to take money without any commitment to quality or customer rights
Till this time i didn't receive it
My advice avoid this company

I buy a cloth from Trendyol but they intently write my address incorrect. In case they can bring back the package. I was looking for packet several week and it is really bad emotion. I decided to not buy anything from them.

Trendyol is one of the best online shopping sites I have used in my life. I have done all kinds of shopping many times and have never had any problems, it has a mobile application and it is very useful and simple.The only problem is that you need to shop for 60 TL in order to have free shipping, this was too much in the past, 30 water was good and now it's a bit expensive Other than that everything is fine

Im from saudi, I ordered cloths on 9.9.23 and done payment of SAR 218.00 immediately, they told that order will be delivered before 20.9.23, but after this date, they r saying that shipping problem can not delivered to saudi, I asked to cancel and refund on 21.9.23, but till today they r working for cancellation, but until 28.9.23 my order is neither cancelled, no delivered, no refunded. Kindly do not order with this online company. Real fraud and cheaters. (Order number:*******028).

After placing my order, I immediately contacted the chat support to cancel my order. Despite their online FAQs saying you could cancel your order if it was still processing, AND there being a cancel order option on my confirmation email, the chat support said it was not possible to cancel my order. It is due to be delivered in 3 weeks time. It seems very suspicious to me, and I doubt I will even get the product. Please be careful, don't make the same mistake I have done!