Traveluro

Made reservation on TRAVELURO website on March 23,2023 for 4 night stay at Crowne Plaza Santo Domingo, An Ihg Hotel. When putting the confirmation number provided by TRAVELURO in IHG app it's not recognized. I contacted both IHG and Crowne Plaza Santo Domingo on March 24th and was advised no reservation. I contacted TRAVELURO and was advised that it can take them sometime to book the room. This is concerning as the hotel could possibly be oversold or sold out and now TRAVELURO has taken my money and not provided me with guarantee room. I've contacted TRAVELURO multiple times and have not received my confirmation. Filling a report with the attorney general office.

I booked a hotel on Traveluro for a cheaper rate. I later found this review and was worried about the legitemacy of the service. In the end, all worked out as expected, so it's not all bad.

Horrible and stressful experience until CINDY AVENION successfully resolved my issue. Spent over 3 hours on the phone, one agent hung up on me, lost connection over 4 times after 10-15 minutes on hold, email exchanges were very robotic, "non amendable, non refundable" and had to insist to talk to supervisor several times…Although my request was granted, it wasn't worth the extra savings. I only received confirmation the morning of my departure leaving me limited time to book elsewhere at a much higher cost.
This agency would be more profitable if their "non amendable/non refundable" policies were abolished and more agents had common sense like
CINDY AVENION!

My husband ACCIDENTALLY booked the wrong date for a ball tournament and they refused to change date or give refund bc it was one day after the cut off date. The said they would look into it but after a month of communication back and forth, they said they can't refund bc it's past the cut off date. So the hotel didn't get the money, we didn't get the money back but Traveluro gets my money for doing NOTHING! They do not take any considerations so be careful if you book through them.

You'll pay upfront only to find out they haven't paid the hotel and you'll have to pay again! Phone number is useless and their emails are all stall tactics!

I was on hold at Customer Service *******798 for a half hour, TWICE, no one picks up. Try to log on at Traveluro's website, your account will not be recognized. Neither the "Change" nor the "Cancel" your reservation button WORKS. THEY'RE IMPOSSIBLE TO REACH! Their cancellation verbiage says BEFORE the particular cut-off date is refundable. AFTER the cut-off date is non-refundable. Leaving... the cut-off date itself? Whcih I guess might be negotiable? IF only you could REACH THEM? WHICH YOU CAN'T! Needless to say, I will never use them again.

Made a reservation in September for a December 1 night stay. 2 days out of my arrival I contacted the hotel to add another day and was told I had no other reservations. I was told by Hilton to contact Traveluro and after 5+ calls over 5 hours of repeating myself and hold times I continue to get the run around that I do have a confirmation and they cannot get ahold of Hilton. Long story short - I am disputing the charge with my bank as it appears to be a scam as now I have to try to find another hotel in less than 24 hours to stay at for a major event. I can't believe a business is allowed to operate like this. PAY MORE OR AT LEAST USE ANOTHER 3rd party!

Traveluro is my favorite app for Hotels all this planet. Thank you to the ownets in Israel and the employees in the Philippines for providing excellent pricing, service and the best User Interfacevin the Industry!

You get a price in CDN but they charge you in USD. Don't trust this site. Employees are not empowered to give credit to customers. They just argue what you are saying, even with pictures.

Pre-paid weeks in advance (***7332) for Times Square for Broadway: got E-mail confirmation then NO notice my hotel was switched. I arrived to CLOSED HOTEL! Thought I got SCAMMED as it took 1-hour to get Traveluro on phone: was relocated another 12-blocks away. I called Traveluro back (M*****) saying this location was UN-acceptable because now I have to walk 15-blocks at 11-pm as I was concerned about the subway that hour. I also said because of location, the hotel's own posted nightly price was $50 cheaper: I was staying 8-nights. I was told to give 2-3 mos for response.

POOR COMMUNICATION again: after nearly 6-mos, I called Traveluro back and supervisor (G****) wanted ME to call the hotel for the $400 credit when Traveluro should/could have called 6-mos ago, and provide Traveluro with hotel's confirmation for the credit! I reminded this "supervisor" that my business is with Traveluro directly. After all this time, my reasonable request was DENIED

This outfit is dangerous. They charged me for hotel fees that could only be collected by the hotel, making me pay twice. Then they refused to refund the money they improperly collected. I believe this is fraud, and have initiated an investigation. It ruined days of our vacation, and the lingering trouble of going through the courts is miserable. TRAVELURO IS NOT TRUSTWORTHY OR RELIABLE. YOU WILL BE SCAMMED

Terrible Company with terrible rules. Do not book! Will take your money and tell you no changes no cancellations. Will give you a cheap price to attract you. Not worth it. I will give a 0 rating

Booked a room with Traveluro, only to get to the hotel and NO RESERVATION! SCAM! Contacted Traveluro and they are doing nothing since I've contacted my credit card company! SCAM

I made a mistake in booking the dates. I called immediately to explain. They said they would get back to me in 24 hrs. Never heard back. Called again. Cant get through. Ugg

Don't use this website. They have false advertisement. When you reserve a room they give you a different one. I reserved one with two beds and they gave me one with a single bed.

Tried to call them. The automated system picks up, I then tried to connect to an option. It rings a few times and then disconnects. Called multiple times and same thing over and over.

Quoted me $450 Canadain for 3 nights, when I payed I was charged the same rate in USD! ($620)I confirmed the glitch and called them to cancel and they hung up on me...

I booked a hotel reservation with Traveluro and 5 minutes after I booked I realize that I picked incorrect dates for my stay. I reached out to them to request a modification and was informed that they needed to contact the hotel directly to see if they had rooms for the dates I needed and that they would be back in contact with me in 24 to 48 hours. 2 to 3 hours after that call, I received an email stating that due to the hotel's policy they couldn't do a modification. So I reached out to the hotel directly and was informed that they did have rooms available for the revised dates needed, but Traveluro would need to do the modification because we booked them them and not the hotel directly. I reached back out to Traveluro and relayed what the hotel said, then Traveluro replied due to our cancellation policy we cant refund or amend reservations. I stated im not requesting a refund and there was nothing on the website saying no modifications when I was booking the reservation. I have contacted my bank to dispute the charge.