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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy and quick to use. There were many reservations to choose from. The hotels were well described and correct, I will be using their service again.
I booked a double queen bed room upon arrival they said I only booked a single queen bed room. Even after showing them my confirmation email stating it was supposed to be a double queen room.
Good morning, Robert.
We’re very sorry to hear about the issue you experienced with your room type—it’s understandably frustrating to arrive and find that your expectations weren’t met.
We’ve reviewed your reservation on our end and can confirm that the booking was made exactly as selected during the reservation process. Your confirmation email should reflect the same details.
To help resolve this, we’d like to escalate the matter directly to the property. Please email us at hotels@travelup.com with your booking reference and any supporting documentation. We’ll work with the hotel to investigate what went wrong and advocate on your behalf.
Thank you for bringing this to our attention—we’re here to help and hope to turn this experience around for you.
Sincerely,
TravelUp.
They try to hide a lot of things. Even if you cancel immediately, there's still a cancellation fee. Their receipt doesn't match what they charged my credit card. I wouldn't do business with them again
Good morning, Jim.
We’re very sorry to hear about your experience and truly regret any frustration this situation has caused. We understand how important transparency and trust are when booking travel, and we appreciate you bringing this to our attention.
Please allow us to clarify a few important points:
At the time of booking, the cancellation policy is clearly outlined in the terms and conditions, including the fact that there is no free cancellation window for the selected rate. We understand this may be disappointing, but we always aim to provide this information upfront so our customers can make informed decisions.
Regarding the pricing discrepancy, we have thoroughly reviewed your reservation and can confirm that the amount charged matches the price you selected at the time of booking. This same price was also included in your booking confirmation, which you agreed to. Therefore, there was no oversight on our end.
That said, we’re always here to help clarify any concerns and ensure you feel supported. If you’d like us to take another look or provide documentation for your records, please don’t hesitate to reach out to our support team.
Sincerely,
TravelUp.
The hotel never received the paid reservation, I will report your company to American Express. I called and send several e-mails.
Good morning, Carlos.
We’re truly sorry to hear about your experience, and we completely understand how frustrating and stressful this situation must have been.
Please know that this is highly unusual, and we take matters like this very seriously. We want to investigate your case thoroughly to understand what went wrong and how we can make it right. At your earliest convenience, please email us at hotels@travelup.com with your booking reference and any details you have.
While we understand your concern, please rest assured that we are committed to resolving this. We’ll also escalate this issue to our provider to ensure it’s looked into from all sides.
Thank you for bringing this to our attention—we hope to have the opportunity to restore your confidence in our service.
Sincerely,
TravelUp.
So far it appears that I have saved $200 to $300. I have to wait till 09/04/2025 to see if I get the Hotel information
Good morning, John.
Thank you so much for your wonderful review!
We’re thrilled to hear that you’ve potentially saved between $200 and $300 on your Vegas hotel booking—that’s exactly the kind of value we love delivering to our customers. It’s great to know the process has gone smoothly so far, and we’re keeping our fingers crossed that everything continues to go perfectly for your stay on September 4,2025.
If you have any questions or need assistance before your trip, feel free to reach out. We’re here to help every step of the way and ensure your experience lives up to your expectations.
Wishing you an amazing time in Vegas!
Warm regards,
TravelUp.
Fácil de buscar y a la hora de hacer el pago, volvería a reservar…………. Espero que todo esté bien …. ((((((((((((((((()))))))))))))))))))))
Buenos días, Alfredo.
¡Muchísimas gracias por tu excelente reseña!
Nos alegra saber que encontraste todo muy fácil, desde la búsqueda hasta el proceso de pago. En TravelUp trabajamos constantemente para que reservar tu viaje sea rápido, sencillo y seguro, así que tu comentario nos motiva a seguir mejorando.
Esperamos que todo esté perfecto en tu próxima experiencia, y estaremos encantados de ayudarte a reservar nuevamente cuando lo necesites.
¡Gracias por confiar en nosotros!
Saludos cordiales,
TravelUp.
Not only easy to book but the cheapest prices. Almost too good to be true. Instant reservation details
Good morning, Karl.
Thank you so much for your fantastic feedback!
We’re thrilled to hear that you found the booking process easy and our prices unbeatable—that’s exactly what we strive for at TravelUp. It’s great to know that your reservation details came through instantly and everything went smoothly.
We love hearing that our service felt “almost too good to be true”—but we promise, it’s very real! 😊 Your satisfaction is our top priority, and we’re so glad we could deliver a seamless experience.
Looking forward to helping you plan your next adventure!
Warm regards,
TravelUp.
Thank you. The process was simple and the site was easy to navigate. The confirmation feedback was a little confusing because I booked a hotel through you and I was referred to as a passenger instead of a guest. Other than that it was good.
Good morning, Mark.
Thank you for your kind feedback and for taking the time to share your experience with us!
We’re so glad to hear that you found our mobile site easy to use and the booking process simple—that’s exactly what we aim for. Your comment about the confirmation referring to you as a “passenger” instead of a “guest” is very helpful, and we completely understand how that could be confusing, especially when booking a hotel.
We’ve shared your feedback with our technical team so they can look into improving the clarity of our confirmation messages. Your input helps us make TravelUp even better for everyone.
Thanks again for choosing us—we look forward to helping you with your next trip!
Warm regards,
TravelUp.
Deceptive offer! They did not mention that they would charge a $31.78 hotel fee, and on top of that, it's an old hotel. This is a formal complaint requesting a refund of the fee paid to the hotel.
Good morning, Gretta.
Thank you for sharing your experience with us. We’re truly sorry to hear about the unexpected hotel fee and the condition of the property—it’s certainly not the experience we want for our customers.
We completely understand how frustrating it must have been to encounter an unmentioned charge of $31.78, especially when it wasn’t clearly communicated upfront. Please allow us to clarify: resort or hotel fees are charged directly by the property and are not included in the booking amount paid through TravelUp. These fees are typically outlined in the hotel’s policy section, but we understand that they can sometimes be overlooked or not made as clear as they should be.
While we, as a travel agency, do not have control over or access to real-time charges made by the hotel, we absolutely want to help. We recommend contacting the hotel directly to request a refund for the fee. In parallel, we will escalate this matter to our provider to ensure your feedback is heard and to help prevent similar issues in the future.
We truly value your feedback and hope to have the opportunity to provide you with a better experience next time.
Warm regards,
TravelUp.
They were good with getting my discounts. I would recommend this company to anyone who wants to save money. I can't wait until my trip.
Good morning, Linda.
Thank you so much for your kind words and for taking the time to leave us a 5-star review!
We’re absolutely thrilled to hear that you had a great experience with TravelUp and that our team was able to help you secure the best discounts for your trip. Saving money while planning a memorable journey is what we strive for, and it’s wonderful to know we hit the mark for you.
Your recommendation means the world to us—it’s the highest compliment we could receive. We’re just as excited as you are about your upcoming adventure, and we hope it’s everything you’ve dreamed of and more!
If there’s anything else we can do to make your travel experience even better, please don’t hesitate to reach out. Wishing you safe travels and unforgettable memories!
Warm regards,
TravelUp.
I booked several rooms at the same resort 2 different bookings. However, when the final booking was completed, somehow they added an extra unwanted day at $500. I immediately notified them of the error. Now they refuse to refund it and I'm stuck with a room that I can't use.
Good morning, Randall.
Thank you for sharing your experience with us. We’re truly sorry to hear about the frustration caused by the extra day added to your booking, and we understand how disappointing it must be to feel stuck with a room you cannot use.
After thoroughly investigating your case, we’d like to clarify that the reservation was made directly through our website. Before finalizing, our system automatically sends a booking confirmation for your review and consent. This step is crucial, as we cannot proceed without your approval. In this instance, we can confirm that consent was provided, and the amount charged aligns exactly with the details you agreed to.
We understand that booking multiple rooms across different tabs can sometimes lead to confusion, and we empathize with how easily such errors can happen. While there was no oversight on our end, we genuinely regret the inconvenience this has caused you.
For future bookings, we kindly recommend reviewing the confirmation details carefully before proceeding. Our team is always here to assist if anything seems unclear or unexpected.
Thank you again for your feedback—it helps us continue to improve our service.
Warm regards,
TravelUp.
Called and spoke with customer service, said to give it 2 to 3 days and I confirmed with the Marriott and reservation is complete! Very pleased with the low price they gave as well. Could not find the price this low anywhere else
Good evening, Shelly.
Thank you so much for your fantastic 5-star review!
We’re absolutely thrilled to hear that your experience with our mobile customer service team was smooth and efficient. It’s great to know that everything was confirmed with Marriott just as promised, and even better that you were able to secure such an unbeatable rate—our goal is always to offer the best value without compromising on service.
Your satisfaction means the world to us, and we’re so pleased we could help make your travel planning easier and more affordable. We’ll be sure to pass your kind words along to our customer service team—they’ll be delighted to know their support made a difference.
We look forward to helping you with your next adventure!
Warm regards,
TravelUp.
Your price is not it. Once you arrive you will have to pay more. Read the fine print, we missed the window to cancel and got screwed.
Good evening,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
At TravelUp, we aim to provide a seamless and transparent booking process for all our customers, so it’s disappointing to learn that your stay didn’t meet expectations due to unexpected charges. We completely understand how frustrating it can be to encounter additional fees upon arrival, especially when travel plans are already in motion.
After reviewing your reservation, we can confirm that the price displayed during booking remained consistent throughout the process. However, we do see that a resort fee was charged by the hotel directly. This fee was clearly stated in the booking confirmation under the section noting that the price excludes resort fees, which are typically collected by the property at check-in or check-out.
We understand that these details can sometimes be overlooked, and we’re always working to make such information as clear and visible as possible during the booking process. Your feedback is valuable and will help us continue improving the experience for all our travelers.
If you have any further questions or would like us to look into your case in more detail, please don’t hesitate to reach out to our customer support team. We’re here to help.
Warm regards,
TravelUp.
Used TravelUp for the first time and found to be easy to use, along with good rates. With that, any future bookings I will go directly to TravelUp.
Thank you
Good evening, Frank.
Thank you so much for taking the time to share your experience!
We’re delighted to hear that your first booking with TravelUp was smooth and easy, and that you found our rates competitive. It’s always our goal to make travel planning as simple and affordable as possible, so your feedback truly means a lot to us.
We’re honored to be your go-to for future bookings, and we look forward to helping you plan many more great trips ahead.
Thanks again for choosing TravelUp!
Warm regards,
TravelUp.
Travel Up had the best price for the room I wanted and everything went smoothly at check in.
Good evening, Russell.
Thank you so much for your wonderful 5-star review!
We’re absolutely thrilled to hear that everything went smoothly with your booking and check-in, and that you found the best price for your ideal room through TravelUp. Providing great value and a seamless travel experience is exactly what we strive for, so it’s incredibly rewarding to know we delivered on that promise for you.
Your feedback means a lot to us and helps other travelers feel confident choosing TravelUp for their next adventure. If there’s anything we can do to make your future bookings even better, please don’t hesitate to reach out.
We look forward to helping you plan your next trip!
Warm regards,
TravelUp.
It was my first time using this site and I am very pleased so far with the experience. TravelUp found the lowest prices
Good afternoon, Alfred,
Thank you so much for taking the time to leave us a 5-star review!
We’re absolutely delighted to hear that your first experience with TravelUp was a positive one. It’s wonderful to know that we were able to help you find the lowest prices for your trip—providing great value is something we always strive for.
At TravelUp, we aim to make travel planning easy, affordable, and stress-free, especially for first-time users. Your kind words mean a lot to us and truly motivate our team to keep delivering the best possible service to all our customers.
If there’s anything we can assist you with in the future—whether it’s another booking, destination advice, or travel support—please don’t hesitate to reach out. We’d love to help you again on your next adventure!
Warm regards,
TravelUp.
I asked the site to find me a hotel near my location and trusted it but, it turned out It was an hour in the opposite direction a hotel that they chose for me. I was so tired. I didn't check it before I pressed the button …my fault, but nobody would help me to correct it so I lost money!
Good afternoon, Debra,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.
We completely understand how frustrating and exhausting it must have been to arrive at a hotel that wasn’t near your intended location—especially after a long journey. This is certainly not the kind of customer service we aim to provide, and we deeply regret that no one was able to assist you at the time to correct the booking.
While we do encourage customers to double-check location details before confirming a reservation, we also believe in supporting our customers when things don’t go as planned. We would really appreciate the opportunity to look into this further for you.
Please reach out to us at hotels@travelup.com with the details of your booking and your complaint. Our dedicated team will be more than happy to investigate your case and see how we can make things right.
We value your feedback and hope to have the chance to restore your trust in TravelUp.
Kind regards,
TravelUp.
Made a reservation at Wyndham Kusadasi hotel. 1. Incorrect names. 2. Voucher only shows arrival date June 23
3. Unable to log in
4. Hotel says no one saw my reservation
5. On the phone representative says 14! Days for confirmation, but cancellation only 7))) lose more money!
6. Tomorrow I'm going to the police and bank to report fraud
Good afternoon, Svetlana,
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - hotels@travelup.com along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
I'm extremely disappointed with my recent experience using TravelUp to book a hotel. I reserved a one-night stay at Hotel Costa del Sol in Lima, Peru, and contacted TravelUp the very next day to either cancel or change the reservation date. From that moment on, it was a frustrating back-and-forth — multiple emails, long waits, and no real support. Despite reaching out immediately, they delayed their response for several days, only to ultimately inform me that they would not accommodate any changes or offer a refund. This wasn't a last-minute request — I contacted them right away and explained my situation clearly. Their lack of flexibility, poor communication, and disregard for timely customer service made this an incredibly frustrating experience. It felt like they just dragged things out to make sure the cancellation window closed, then refused to help. I would not recommend booking with TravelUp if you're looking for reliability or fair customer service. I'm filing this complaint so others are aware — once they have your payment, it seems you're on your own.
Good afternoon, Alexandra,
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - admin@travelup.com along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
I've been on the phone waiting for somebody to answer for 20 minutes and every minute I get message that I am the first in the queue and my estimated waiting time is 3 minutes and 20 seconds. It feels like the system is just mocking me. Clearly nobody is going to pick up. Disappointing.
Good afternoon, Pavel,
Thank you for sharing your experience with us, and please accept our sincere apologies for the frustration caused.
We completely understand how disappointing it must have been to wait on hold for so long—especially while receiving repeated messages that gave the impression your call would be answered shortly. That’s not the experience we want for any of our customers, and we’re truly sorry that it felt like the system was letting you down.
At the moment, we are facing an unusually high volume of calls and enquiries, which has unfortunately affected our ability to respond as promptly as we normally would. We know how important it is to get timely support, and we’re actively working to improve our response times and phone system to better serve you.
In the meantime, we don’t want your issue to go unresolved. Please email us at admin@travelup.com with your enquiry, and our admin team will be more than happy to assist you as quickly as possible.
We appreciate your patience and hope to have the chance to provide you with a much better experience going forward.
Kind regards,
TravelUp.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning, Saundra.
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that you found our platform easy and quick to use, and that the wide range of hotel options helped you find the perfect fit for your upcoming island trip. It’s great to know that the hotel descriptions matched your expectations—accuracy and clarity are top priorities for us, so your feedback means a lot.
We’re especially happy to hear that you’ll be using our service again. Repeat customers like you are the reason we do what we do, and we can’t wait to help you plan your next adventure.
If you ever need assistance or have questions along the way, we’re just a message away.
Warm regards,
TravelUp.