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Travelmate Reviews Summary
The company faces significant criticism regarding its customer service and billing practices, with multiple customers reporting unexpected charges and difficulties in obtaining refunds. Complaints highlight a lack of transparency, particularly concerning insurance policies and cancellation processes, leading to feelings of being misled and financially exploited. Conversely, some customers express a desire for the travel services offered, indicating potential value in the company's offerings if managed better. Overall, the sentiment suggests a pressing need for improved communication, clearer policies, and a more customer-centric approach to enhance trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
I love travel and I hoped this site might, in some way, fill my desire concerning travel. I found this as only an international dating site. Also when I became a member of this site, this site used my credit card and billed me, automatically, and never told me I would be billed automatically! I was even billed on charges I was never told I would be billed for! When I "Unsubscribe" from this site, I never received a confirmation number. Not only, a few weeks after I unsubscribe from this site, I found the exact profile on ANOTHER dating site I never heard of ("Dating.com"). To avoid more problems from this crappy company, I had to get a different credit card, and cancel the credit card which TravelMate has! (Once TravelMate has your credit card number, they will "Milk you" until you're dry!) I suggest for most sites, that you purchase a credit card, from the local store, to use on these sites!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members