TrampolineAndMore has a rating of 1.7 stars from 117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TrampolineAndMore most frequently mention customer service, credit card, and wrong size problems. TrampolineAndMore ranks 315th among Sporting Goods sites.
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After looking online I couldn't find much for 13' trampoline parts. I came across this site, and they had the pad and net for my exact model. I ordered and was a bit worried when I came across some negative reviews. But everything shipped quickly, and was exactly as ordered. No problems with this order and would recommend them.
Having so many issues can't reach any one from the business, return issues ending up in multiple FedEx charges on my end, emailing company little to no response, refunded product but they never refunded my money, frustrating for sure
Having so many issues can't reach any one from the business, return issues ending up in multiple FedEx charges on my end, emailing company little to no response, refunded product but they never refunded my money, frustrating for sure
Tip for consumers:
Don’t buy from here
Products used:
None
I placed an order because they said I would receive it within 4-6 days. The springs came in two weeks. And then I had to call to see where the mat and pad were. He said that it didn't make it on the truck. 2 more weeks later it finally came and was the wrong size. I sent all of the items back and he wouldn't send me a refund. Suddenly he quit answering my phone calls. Had to put a claim in with my bank. BAD BUSINESS!
We bought a replacement mat in April 2021 and it started to come apart in August 2021. They did replace it because it was under a year warranty but the second one started to come apart a few months later. They will not replace the mat again even though we have went through two in just over a year. Their website states these mats will last for years, that is a lie. The stitching is bad quality. I recommend shopping elsewhere.
I never receive a return tag for sensing wrong item. No one answers on the phone and emails. Bad company!
Tip for consumers:
No one answers the phone calls or emails.i can't return the wrong size that it was sent.
Products used:
None
I purchased a set of pads for our 10 x 17 trampoline on September 29 2022. My credit card was charged $289 right away, however the pads have not been sent. I've emailed for status on 11/4 & 11/14. Today is 12/10/22 and I still have no pads and no response nor do I have my funds back.
Products used:
None - have not received my trampoline pads.
We purchased trampoline pads and are absolutely appalled by the quality. It hasn't even been a year and they are absolutely destroyed. I tried to reach out to the company to show them and let them know and never got a response. I would buy elsewhere!
Tip for consumers:
quality of these were absolutely horrible.
Products used:
square 14x14 trampoline pads
We ordered a new mat for our trampoline 2 years ago after taking the measurements and counting the number of springs. My husband had a very difficult time getting the new pad to fit, so much so that it required the help of another adult man to get it to work. Within 6 months several of the springs broke off of the mat. Our kids continued to use it until early this summer when so many springs broke off that it became dangerous to jump. We paid $140 just for the mat 2 years ago. I contacted the business and received an email that our warranty had expired. Then I tried to call their phone number about half a dozen times, but it didn't work. So I sent another email requesting a different number and that I wanted to speak to someone regarding a past purchase. The reply back asked for my contact number. I have yet to receive an email for another number to call, and am still waiting for a phone call from them. Very disappointed.
Needless to say, we just purchased a new mat from another company but only paid half price this time.
I placed 1 order online, and received 2 shipments. After 30 days and numerous calls, they asked me to ship it back at my expense with a restocking fee. Nice enough customer service agents online (if you can get through), but their management will not allow them to do what is clearly the right thing. I had to dispute my credit card to get resolution. Ugh! Many other vendors available online. I suggest using them.
I ordered a part they took my money immediately after one week of waiting no updates no tracking number, their phone numbers no one answers, I did a chat for 3 days and could not get information on my order nothing and everytime I asked about a tracking number I was disconnected, I tried for three days, I called my bank and said it was a fraud company I kept my chat to prove what was happening. I told the company I want my money back now let see how long this takes. You can't even see an update let alone no tracking number. Again do not order from this company, phone number is no good, email is no good and their so called chat doesn't help either. What kind of company is this but a FRAUD and SCAM
Tip for consumers:
Do not order it’s a fraud and scam
Products used:
None
I was very disappointed with this company! I bought a trampoline mat which was the correct size. It doesn't fit but is too large. I had purchased one from them a few years ago and was very happy! It was a perfect fit. They are ignoring my texts and I am at a loss at what to do. Personally I would never buy from them again and I would suggest no one else either.
Tip for consumers:
If they would have offered to help solve the problem. When I email them, they have replied by introducing themselves but that's as far as it goes when I tell them what the problem is with the matt.
Products used:
Trampoline matt 108 spring size
We ordered parts for an existing trampoline and were sent the wrong parts! No return of calls and very poor help in emails in trying to return the wrong parts and get the correct ones. I would not do business with them ever!
I ordered on line a 8x12 with 88 rings. They sent me an 8x12 with 96 rings. I sent an email letting them know that I received the wrong item. Then, the next day. They then wanted me to take a picture of the tag to ensure it was wrong. I did, and then the next day they said to return mat and they'd send the correct one. I did and never got a tracking number or ETA of the replacement until I asked. And they responded with... At the moment we do not since I see that the item was processed through our secondary warehouse. A tracking has been requested to be sent via email. 10 days later I finally got the replacement and it was the same as the 1st one that was wrong. I am pending a refund once the mat has been returned. It's been 6 weeks and I still have no mat for my Trampoline. The party we are hosting this coming weekend will have no trampoline thanks to them. There are more places to shop online. I suggest you do so.
I ordered springs almost a month ago. They've dropped the ball several times. From never shipping my order to finally shipping it but to Illinois instead of NJ. I still haven't received my springs and nobody cares enough to let you know what's going on. Someone in customer service will reply days later with inaccurate info. Never ordering from them again.
Ordered over a month ago. 3-6 days delivery. I understand this is a bad time for everyone, but we're going on 30 days. No e-mail update or nothing. Bad business!
Tip for consumers:
Look elsewhere
Products used:
I ordered a net & pad combo. I haven't used anything yet, still haven't received!!!
Horrible customer service and they ship incorrect sized products then expect the customer to pay for shipping it back to the tune of $55.00. They never return calls are ALWAYS away from their desks for numerous reasons. So frustrating to the degree I'm just going to keep the incorrect item and save myself further costs to get "refunded" which sounds like they don't do that either - per other reviews! I will try and find someone who needs this size net.
Stay away from this company! Wish I could give them zero stars for a company that doesn't deserve a single one.
I ordered ONE trampoline security net and they sent TWO. If I needed I would've ordered two. I have contacted the company to get a return label to return the additional net and nothing. Every time I online chat with "MIchelle" her response is we will send it by the end of the date today. It's being over one month that I am trying to get the return label. Sent several emails, no response.
Ordered a trampoline enclosure system for 144.00 and an anchor kit. I got one tracking number so I thought it would all be in one box. Wrong. The only part of the order I received was the 24.00 anchor kit. The customer service is terrible you call and no one answers, you email and their inbox is full. Beware do not buy from them. Thank goodness I had the sense to pay with paypal. Here's hoping paypal gets me my money back.
The company says they work with all trampolines THEY ARE LIARS. I Paid my money waited forever to get my net that that said was the correct net sent me the wrong net then they tell they don't sell parts for the propel trampoline? Wanted 3 weeks of my time. Don't use this company horrible customer service also.
Delivered a month after ordered horrible service this company takes your money. To make matters worse it was the wrong parts. Do not ever order from them.
I purchased items from here that did not work for my trampoline. Upon following all directions on the return policy and given confirmation that they received it and would be receiving my money back, 8 months later I have not. I have contacted them multiple times hoping for luck with zero luck. Now they aren't even returning my calls. Worse part is that on top of the over $200 that I am not getting back, I spent $75 in the shipping of the return.
This company states on their web page that orders will ship within 4 hours. Well, my credit card was charged right away, but after a week of no word on shipping, I chatted with them and they said that there was a hold up at customs but it would be shipped that day. They offered a 15 percent discount. I asked that rather than a discount, could they expedite the shipping. Never hear from them. Hopefully I will be able to get my money back. I should have read here first.!
Bought a new Trampoline mat from TrampolineAndMore in April 2017. My 5 year old grand daughter jumped on it once. Mat was stored over winter & set up again in 2018.
Grand daughter now 6 years old jumped on it once in May and reported two springs had torn loose. She jumped on it again once in June and two more springs tore loose. This mat is a piece of junk, probably made in China. Do not buy a mat from this company.
Ray Bradley
I bought from them, got charged more than I should have. There customer service is horrible, I was getting rude and snooty answers from someone through email. Made me not want to buy anything off the Internet ever again, just a horrible experience all around.
I ordered a trampoline mat at the end of June. They sent me two incorrect orders. Still mo refund and its June. I dispuse this place.
I ordered my replacement net on August 8 and cancelled my order on Aug 13 because when I called to get an eta they said it didn't ship because I didn't pay the delivery. This was their fault, they never indicated a delivery charge when I paid. Its been 13 days and I haven't received my refund or a return call from them. I call them everyday and leave a voicemail but nobody returns my calls. Stay Away from this company!
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