The company has garnered a positive reputation for its knowledgeable and supportive staff, particularly in providing tailored advice for pet training and behavioral issues. Customers frequently express appreciation for the helpfulness and empathy demonstrated by trainers, fostering a sense of reassurance and confidence in managing their pets. However, some reviews suggest a desire for extended consultation time, indicating a potential area for improvement in service delivery. Overall, the sentiment reflects a strong commitment to customer satisfaction, with insights that empower pet owners while addressing their unique challenges.
This summary is generated by AI, based on text from customer reviews
I've never had a dog before so I really don't know what I'm doing. Sally was so very helpful in giving me very specific instructions. I feel like I can handle her so much better if I do these things.
Oh, this was so very helpful! I learned so much I should have been doing with my older dog for 8 years and now I have to teach him and the puppy, but it all sounds like it will work.
It was very encouraging and helpful. Emily had sound recommendations which I will implement with my dog.
I am a first time dog owner and I was lost. These emails helped a lot with my Frenchie. I do need potty training tips for a two story house. His crate is upstairs where be sleeps.
It was a fantastic call! Learned will call again.
I was at wits end with Dolce. We began the command touch and it workd.
Also more play time to wear her out.
I so appreciate all the things Sally told me how to teach my dog. I had no idea I was doing the time out wrong, but that explains why it wasn't working!
Honestly, I am still trying out the tips Nancy has been giving me for free and my dog is still learning the 1st command of SIT. But I wouldn't relent as I would keep practicing with my pup all I am learning.
I was just about to purchase this program for my "specific breed" boxer when I decided to look for reviews. You guys saved me money, time, and heartache.
Do you treat all your customers this way and expect to just get away with it? Yes, my dog is a Shorkie but they could have come close to the right breed. They at least got her name right after awhile. After the original payment. They didn't contact me by email which is the only way we had communicated but called my house and said they had been trying to call for 3-4 days. There is always someone in my house to answer the phone. Finally, my Mom got a call from them saying something about them renewing a magazine subscription and them have charging my account for it. Not asking if they could but telling me they already had done it. Sure enough, they had changed my account four days before they even notified me I emailed them and finally called my bank and they are handling it as a fraudulent case. My $37.00 has been put back but I don't know which one it is for. They cancelled my membership for me but I think they said something about a free month. Who cares. I just want all my money back. You are 100% right. SCAM. I wish I had come here first!
I feel somewhat encouraged that we are doing potty training correctly, but not getting the results we want because the weather is awful so we can't be consistent.
This was tremendous! Sally verified what breed my dog is mostly and gave me so many ideas of things to try to do with my dog so that we are doing things together since he is so independent.
I have a new puppy, got him at just 7 weeks, so we are currently potty training and working on breaking the biting phase. The tips and tricks I have received so far has helped tremendously!
The tips I received were simple but very effective & within a few days I have a toilet trained & better behaved puppy & we are both a lot more content so well done guys. Thanks
We really benefitted from our call with Sally. She had tips for us to use to all kinds of situations. They are easy to teach, but we need to be consistent with the words and actions.
The call was appreciated, and Thomas pinpointed just what we needed.
We always feel better after talking to Sally. She is reassuring, has good ideas, gets us laughing, and we feel like we can handle our puppy!
Good ideas that I can easily follow. I'm so glad to talk to someone who agrees with me that they are 6 times harder to train when there are two than when you only have one!
I am so appreciative of all the things Sally talked with me about. It helped me understand my dog and his instincts and behavior and she gave me several good ideas of how to help him.
I was very encouraged after my call with the trainer. She addressed my concerns provided valuable information with written instructions for correcting my puppy's behavior.
Emily's call was on time and she was very helpful in how to address our little Bode. We now know and are excited to start working with him in a different way.
For $134, I got nothing of value! Then they try to sucker you for $37 a month!
You can get better information from a pet store book on dog care for $3.50!
My concerns were things I didn't think about. You re-assured me that I was on the right track and the dog just needs time to grow and mature. I feel much better.
Answer: We have found that your order is in the name of Donna Kolb. We are emailing you to confirm.
Answer: Can you please email to info@trainpetdog.com? We can help you if we get your email ID.
Answer: Hi Debi, you will have to use desensitisation strategies.
Answer: There are many dog training programs I would not use this one for any dog of any age
Answer: Hi, Can you please tell us your email ID? We will trace your order and send you the credentials immediately. Apologies for the inconvenience caused. You can email us to info@trainpetdog.com for quicker communication. Regards Nancy
Sorry for the delayed response.
If you can kindly email us to info@trainpetdog.com, we will refund the money.