Sitejabber Website Reviews and Complaints
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TrainPetDog

Overview

The company has garnered a positive reputation for its knowledgeable and supportive staff, particularly in providing tailored advice for pet training and behavioral issues. Customers frequently express appreciation for the helpfulness and empathy demonstrated by trainers, fostering a sense of reassurance and confidence in managing their pets. However, some reviews suggest a desire for extended consultation time, indicating a potential area for improvement in service delivery. Overall, the sentiment reflects a strong commitment to customer satisfaction, with insights that empower pet owners while addressing their unique challenges.

This summary is generated by AI, based on text from customer reviews

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Indiana
1 review
0 helpful votes
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I've never had a dog before so I really don't know what I'm doing. Sally was so very helpful in giving me very specific instructions. I feel like I can handle her so much better if I do these things.

Date of experience: September 30, 2021
Indiana
1 review
0 helpful votes
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Oh, this was so very helpful!
May 11, 2023

Oh, this was so very helpful! I learned so much I should have been doing with my older dog for 8 years and now I have to teach him and the puppy, but it all sounds like it will work.

Date of experience: May 11, 2023
Canada
1 review
0 helpful votes
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It was very encouraging and helpful
July 27, 2024

It was very encouraging and helpful. Emily had sound recommendations which I will implement with my dog.

Date of experience: July 17, 2024
California
1 review
0 helpful votes
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Great tips
December 30, 2020

I am a first time dog owner and I was lost. These emails helped a lot with my Frenchie. I do need potty training tips for a two story house. His crate is upstairs where be sleeps.

TrainPetDog attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 30, 2020
Florida
1 review
0 helpful votes
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Taught touch by Trainer Tom
June 6, 2022

It was a fantastic call! Learned will call again.
I was at wits end with Dolce. We began the command touch and it workd.
Also more play time to wear her out.

Date of experience: June 6, 2022
Indiana
2 reviews
0 helpful votes
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I so appreciate all the things Sally told me how to teach my dog. I had no idea I was doing the time out wrong, but that explains why it wasn't working!

Date of experience: January 13, 2022
Nigeria
1 review
0 helpful votes
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Thanks Nancy
July 28, 2021

Honestly, I am still trying out the tips Nancy has been giving me for free and my dog is still learning the 1st command of SIT. But I wouldn't relent as I would keep practicing with my pup all I am learning.

Date of experience: June 28, 2021
Illinois
1 review
13 helpful votes
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I was just about to purchase this program for my "specific breed" boxer when I decided to look for reviews. You guys saved me money, time, and heartache.

Date of experience: July 15, 2017
Missouri
1 review
13 helpful votes
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Do you treat all your customers this way and expect to just get away with it? Yes, my dog is a Shorkie but they could have come close to the right breed. They at least got her name right after awhile. After the original payment. They didn't contact me by email which is the only way we had communicated but called my house and said they had been trying to call for 3-4 days. There is always someone in my house to answer the phone. Finally, my Mom got a call from them saying something about them renewing a magazine subscription and them have charging my account for it. Not asking if they could but telling me they already had done it. Sure enough, they had changed my account four days before they even notified me I emailed them and finally called my bank and they are handling it as a fraudulent case. My $37.00 has been put back but I don't know which one it is for. They cancelled my membership for me but I think they said something about a free month. Who cares. I just want all my money back. You are 100% right. SCAM. I wish I had come here first!

Date of experience: October 17, 2016
Indiana
1 review
0 helpful votes
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I feel somewhat encouraged that we are doing potty training correctly, but not getting the results we want because the weather is awful so we can't be consistent.

Date of experience: January 5, 2023
Indiana
1 review
0 helpful votes
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This was tremendous!
April 28, 2024

This was tremendous! Sally verified what breed my dog is mostly and gave me so many ideas of things to try to do with my dog so that we are doing things together since he is so independent.

Date of experience: April 18, 2024
Nebraska
1 review
0 helpful votes
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Great puppy guidance
November 29, 2023

I have a new puppy, got him at just 7 weeks, so we are currently potty training and working on breaking the biting phase. The tips and tricks I have received so far has helped tremendously!

Date of experience: November 29, 2023
Australia
1 review
0 helpful votes
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Relieved owner
June 30, 2021

The tips I received were simple but very effective & within a few days I have a toilet trained & better behaved puppy & we are both a lot more content so well done guys. Thanks

Date of experience: June 30, 2021
Indiana
1 review
0 helpful votes
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We really benefitted from our call with Sally
February 24, 2022
Updated review

We really benefitted from our call with Sally. She had tips for us to use to all kinds of situations. They are easy to teach, but we need to be consistent with the words and actions.

Date of experience: February 24, 2022

The call was appreciated, and Thomas pinpointed just...
November 12, 2021
Previous review

The call was appreciated, and Thomas pinpointed just what we needed.

Date of experience: November 12, 2021

We always feel better after talking to Sally
October 28, 2021
Previous review

We always feel better after talking to Sally. She is reassuring, has good ideas, gets us laughing, and we feel like we can handle our puppy!

Date of experience: October 28, 2021
Indiana
1 review
0 helpful votes
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Good ideas that I can easily follow
April 29, 2022

Good ideas that I can easily follow. I'm so glad to talk to someone who agrees with me that they are 6 times harder to train when there are two than when you only have one!

Date of experience: April 29, 2022
Indiana
1 review
0 helpful votes
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I am so appreciative of all the things Sally talked with me about. It helped me understand my dog and his instincts and behavior and she gave me several good ideas of how to help him.

Date of experience: June 9, 2022
Tennessee
1 review
0 helpful votes
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I was very encouraged after my call with the trainer. She addressed my concerns provided valuable information with written instructions for correcting my puppy's behavior.

Date of experience: April 15, 2024
Nevada
1 review
0 helpful votes
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Emily's call was on time and she was very helpful in how to address our little Bode. We now know and are excited to start working with him in a different way.

Date of experience: January 15, 2024
Pennsylvania
1 review
5 helpful votes
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Crooks
June 22, 2018

For $134, I got nothing of value! Then they try to sucker you for $37 a month!
You can get better information from a pet store book on dog care for $3.50!

Date of experience: June 22, 2018
Nancy R. TrainPetDog Rep
over a year old

Sorry for the delayed response.
If you can kindly email us to info@trainpetdog.com, we will refund the money.

Indiana
1 review
0 helpful votes
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My concerns were things I didn't think about
February 18, 2021

My concerns were things I didn't think about. You re-assured me that I was on the right track and the dog just needs time to grow and mature. I feel much better.

Date of experience: February 18, 2021