Overview
Trafalgar has a rating of 4.7 stars from 417 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trafalgar most frequently mention customer service, high quality and belt strap. Trafalgar ranks 19th among Men's Clothing sites.
Instant Feedback
Customer service folks are very helpful! I called customer service with a few questions, got them addressed, placed the order, got a discount that had expired a day prior, and the store delivered our order on time and with the same high quality we've had in our past 4 orders!
Engraving was perfect
Buckle was smaller than expected
I tried to change the delivery address via email( customer service was not open) minutes after ordering and was told it was already shipped. I would have preferred for the gift to go directly to the recipient.
Quick shipping, nice packaging, nice product, and good followup...
I thought the braces were high quality, but that is not the case. Very disappointed and have returned both items that I purchased. The fabric was falling apart when I was trying it on. Did not even have a chance to wear it to the office. Not worth the price. Very disappointed
Hello. Thank you for the feedback. We are so sorry to hear the product you received was defective. This certainly does not represent the quality we strive to provide our customers! You can exchange the defective product for a replacement or initiate your free return using the following link: https://trafalgar.loopreturns.com/#/. I hope this helps! Please reach out to our customer service team if you require further assistance. Thank you.
The product was good but when I tried to contact customer service, it was really poor. I had a problem with the clips, which fell apart when I used them. I was told Trafalgar doesn't sell them and I should go to Amazon. I would have appreciated knowing what to buy and how to replace them. Instead, I was told nothing and ended up buying them twice, since I didn't know what to buy and having a problem installing them and caused a problem with the suspenders themself. You would think that a company that sells at a high price would take the time to explain what I should order and how to install them.
Hello. Thank you for the feedback. We are sorry to hear you had a poor experience with our Customer Service Team. We strive to provide excellent customer service, and it sounds like we missed the mark. Unfortunately, at this time, we do not sell replacement parts. However, I will pass your feedback to the appropriate team for review. Thank you, and have a great day!
Everything was as it should have been. I am well satisfied.
Silk tartan plaid square is perfect for the holidays. Arrived quickly.
Great look very satisfied I can't believe it it is awesome
On 10 September 2022 I placed an on-line order, using my $US VISA, with Trafalgar for $190.98 in $US. I cancelled that order on-line and the parcel was never shipped. On 20 September 2022 Trafalgar issued a refund in $US, for only $175.02 in $US. Despite numerous attempts to have this corrected, including sending a scan of my VISA statement, the refund is still outstanding and my most recent requests are not acknowledged, nor is there any response or explanation. I have told them I will buy nothing more from Trafalgar until I receive my refund, and they continue to bombard me with advertising.
Hi James. Thank you for the feedback. This is Kacey from the Marketing Team. I'm so sorry to hear that there was an issue with your refund and that your contact attempts were unsuccessful. We strive to provide excellent customer service, and it sounds like we missed the mark. I looked into your order and see that you paid $185.27 USD on 9/10/22. Your order was then canceled and refunded ten days later, on 9/20/22, for a total refund amount of $181.98. The reason the amount differed is that the exchange rate changed during those ten days from 1 USD = 1.30525 CAD to 1 USD = 1.32883 CAD. Therefore, there was a difference of $3.29 USD. We would be happy to refund you this amount! I will have our Customer Service Team refund this payment on your most recent order. You should see the funds in your account within the next 3-7 business days. Additionally, I want to sincerely apologize for missing your messages. I see that you replied to several marketing emails to inquire about this issue. Unfortunately, the marketing inbox is not monitored regularly, and there is fine print at the bottom of the email to indicate that the replies may not be received. However, I can certainly understand your frustration! In addition to refunding the difference on your order, I would like to extend a $20 USD Trafalgarstore.com gift card to you. I hope this helps! Please feel free to contact us again if you require further assistance or have any additional questions. Thank you, and have a great day!
I received the tuxedo cufflinks and studs, however, one of the mother of pearl studs was separated and I had to super glue the mother of pearl top back onto the stud. Not very good quality.
Thanks for the offer. I repaired the studs but I am not sure the repair will hold up and having another set would be ideal. Thanks
My address is:
551 Nalls Dairy Court
Great Falls, VA *******
Hello! Thank you for the feedback. We are so sorry to hear that the item you received was defective. We are happy we were able to send you a replacement order free of charge! Please let us know if you require further assistance. Thank you.
I love the belt and buckle ordered separately. Only problem is the 40mm water buffalo belt buckle cannot be removed so I can switch out the buckles. I'm somewhat disappointed. The extra buckle is stunning, but I have nothing it can be used on. I have a return label to send the buckle back. Will be doing so.
Nice looking suspenders with button hooks that fit well. Look nice
Been looking for a replacement strap for months, you solved my dilemma.
I ordered the wrong size belt. They let me know the belt didn't come in that size and suggested I select a different size. They canceled the order for me while I selected another belt. The second order got canceled by accident and they immediately corrected it, gave me a discount for my inconvenience, and I got my belt in no time at all.
Well made and handsome. Attractive website with excellent made items to choose from.
Product looks good but the leather is damaged…………………………..
Beautiful braces. Extremely high quality. And great art work.
Customer for life! The best shopping experience delivery experience and great quality product.
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- Bolingbrook, United States
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Business History
The crossbow represents the history and heart of the Trafalgar brand. Mirroring the shape of an infinity sign, the crossbow symbolizes the longevity of the Trafalgar name, its core values, and infinite style. Every product is crafted with care, and a luxurious, timeless aesthetic, making it a smart choice no matter where you're headed.
The heart of Trafalgar lies within our leathers.
Though they are treasured, our leather goods are hardly delicate. Each piece is crafted by hand, using uncompromising construction in every stitch. Trafalgar originals are durable and dynamic enough to carry you through every moment in life, which is why men have trusted us generation after generation, to supply dependable luxury accessories.
Today, Trafalgar is part of the Phoenix Leather Goods family of brands, extending its commitment to integrity, honor, and quality to the global community. Trafalgar still stands by its original vision: combining timeless American style and refined haberdashery details for the discerning man.
Craftsmanship is our passion.
Leather is our soul.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! Thank you for the feedback. We sincerely apologize that we were unable to change the shipping address for you. Orders are immediately sent to our warehouse and oftentimes we are unable to make changes after the order is placed. We apologize for the inconvenience! If you require further assistance, please reach out to our Customer Service Team during our regular business hours of 8 AM to 5 PM CST, Monday through Friday, by calling 844-364-7703 or emailing service@trafalgarstore.com. Thank you.