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Tradesy
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TradesyReviews 9,838

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

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Texas
1 review
6 helpful votes
Follow CJ J.
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They just came out with a new policy, and now are accepting returns but returning the item back to the seller. While only giving the buyers store credit. Their return policy is now worse them ebay, especially for sellers. They're using the excuse that they can not determine fair market value.

SELLER BEWARE. ( They took away the funds and never returned the item back)

I will be pulling all my listing.

Date of experience: April 6, 2019
Connecticut
3 reviews
7 helpful votes
Follow Lisa G.
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I've had really good experiences as a buyer - all of the items I've bought came well wrapped and in the condition that was stated. I've purchased beautiful handbags, dresses and sweaters etc. In many cases, the quality is excellent (some new with tags!).
I would recommend as you can ask the seller questions about the products before you purchase.
I did however try and sell some of my items and nothing but may try again in the future!

Date of experience: April 5, 2019
New Jersey
3 reviews
5 helpful votes
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They hold your funds 20 days after the sale and blame it on a computer when they were able to over ride the computer and release your money to your account. Now they have 3-4 work days and mainly work iphones and answer email. We need a full service company that we can speak to actual people and not wait 48 hours for a call back when you have an issue!

Try other consignment shop that offer one on one help!

Date of experience: April 3, 2019
Michigan
1 review
1 helpful vote
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Good and Bad
April 2, 2019

As a seller who has sold over 300 items on Tradesy, here are my thoughts on selling on this platform: Outside of having a few (3) items returned to me: (one for "wear" on a DISTRESSED brand new purse... sigh), another regarding sizing issue (I clearly told what size the item was, so that return was a bit frustrating), and the 3rd return was my fault (a defect which I missed), the actual selling process has been quite pleasant and I've had many nice interactions with buyers. What has NOT been pleasant as a seller: receiving my funds. It is absolutely ridiculous how long Tradesy holds on to a seller's money (2-3 weeks!). Then after your funds are released, it takes almost another 2 weeks for your funds to get to PayPal! On Poshmark, once the item is received and accepted, the funds are automatically yours and having them put in your bank usually takes 1 day... not 2+weeks! In addition, Poshmark does not charge extra to deposit your funds into your bank. Tradesy charges 2.9%! The ONE great benefit of selling on Tradesy is this: you don't have to deal with returns (like EBay). With Tradesy, if the item was not misrepresented, they take the return and then credits the buyer's account to use on site and the seller keeps their sale. When Tradesy first started, it was my favorite platform to sell on-you could price your items well and make a nice profit. However, bit by bit, Tradesy has increased their seller's fees to now it is about 23% of the salethe most expensive site to sell on! I wish I could price my items better, but I can't unfortunately, because Tradesy takes such a high percentage of the sale.

Date of experience: April 2, 2019
Illinois
1 review
9 helpful votes
Follow Ana M.
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Do not sell on Tradesy! They do NOT HANDLE RETURNS! It's
All big fat lie! All Returns even past 3-4 weeks after the funds have been
Released are sent back to sellers under different ridiculous excuses. Now they
Say an item that was sold 4 WEEKS ago and for which you had funds released is
Being returned b/c it SOLD HIGHER THAN THEY THINK IT SHOULD HAVE SOLD! If that
Is not ridiculous I don't know what is. They do NOT have the expertise to
Authenticate either. They do NOT issue certificates of Authenticity when
Requested as they know if they do that they will ultimately get sued for
Inaccurate incompetent Authentication services they claim they provide. And
Even when you think you lucky enough to have your funds released 3 weeks after
The item was delivered, think again, b/c they will pull your money if you are a
Verified seller if there was a return filed. STAY AWAY.

Date of experience: April 2, 2019
New York
1 review
8 helpful votes
Follow Tyler G.
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Tradesy changed their policy and will return any item returned by a buyer if Tradesy ARBITRARILY determines that the price is too high.

This is absurd. Tradesy motivates buyers by saying they take anything back; no questions asked. So buyers can "test" items and decide to return if they don't like the item. Well, now they are sticking the returns Tradesy "deems" priced too high back to the sellers.

And what is too high? If someone bought the item to start, they thought the price was reasonable. They likely aren't returning the item because of price; they are most likely returning it because they don't like it. (They probably wouldn't have bought the item if they thought the price was too high.)

Plus, they are returning the item after almost a month, which is a killer if you are a company and maintain accounting and inventory systems. Month end results are totally screwed.

Furthermore, if Tradesy is trying to get prices down, its high commission rate (up to 22%) will make the sale of never used goods impossible.

This is totally inappropriate. Tradesy is obviously having inventory turn issues and, as a result, financial problems.

If they don't want items back into their inventory and are arbitrarily sticking it back to the sellers, Tradesy needs to establish guidelines. (Having none is very unprofessional.) Sellers should have guidelines and the option to list items that are priced outside those guidelines as "non-returnable"

UPDATE: TRADESY IS NOT GIVING BACK THE MONEY TO THE CUSTOMERS WHO RETURN ITEMS. THEY ARE KEEPING THE MONEY AND EXTENDING A CREDIT. THIS IS UNETHICAL

Date of experience: April 2, 2019
Pennsylvania
1 review
1 helpful vote
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Ripoff
April 2, 2019

I just viewed a NoeNoe LV bag on Tradsey listed for a price of 1749. 75 supposedly a 25% discount. HA. The retail price for this bag on LV website is 1590. 00. If it ever reads COCO Luxury run like hell, These are shipped from China.
Louis Vuitton
NéoNoé Monogram Brown Canvas Shoulder Bag
10"L x 7"W x 10"H
Item #: *******
25% off
Sale: $1,749.75
Shipping Included

Original Listing Price: $2,333.00

Date of experience: April 2, 2019
Arizona
1 review
0 helpful votes
Follow Victoria S.
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Tradesy is Awesome!
March 29, 2019

I have sold items on Tradesy for almost 10 years... have also bought jewelry and a few handbags, also. All were as advertised and were perfect, absolutely no problems. As a seller, I have sold approximately 65 items. I love Tradesy because it is a fairly easy process to list your item. In all this time, I have only encountered one problem... someone thought the t-shirt I sold was a "men's" tshirt. It was a Kliban cat t-shirt and I bought it for me (a female). So, I didn't really understand but OK... Anyway, people on this site giving Tradesy one star because of one bad transaction is only hurting all of us honest sellers. I don't think that is fair. 9 times out of 10 transactions have no problems. The 2 Louis Vuitton handbags I purchased were great deals and they were exactly as represented on the site. Just use common sense and look at the pictures.
Love Tradesy!

Date of experience: March 29, 2019
California
1 review
5 helpful votes
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I just recently sold a small Lambskin Chanel classic flap which is in mint condition. The buyer decided to return it to them because it was too small for her liking. We were in contact with each other via the site so I think it is safe to say she would've told me if she felt the condition of the bag had not been listed properly. After they received the bag from the return, they are claiming that the bag shows substantial wear and that the wear was not displayed properly in the photos. This is absolute BS. The photos were close up shots and very accurately reflected any wear on the bag. So they are liars and cheats. They don't want to have the burden of trying to sell a $5000 bag. They're also claiming I listed the current retail price inaccurately. Well so does everyone of tradesy. I've seen people list Chanel bags for $10,000 knowing full well they retail for half of that. They suck and take forever to give you your earnings for any sales. They don't release your money for 21 days. And then they charge an addition 2.9% for transferring your money into your back account. So they take 22.9%

Date of experience: March 25, 2019
Colorado
1 review
1 helpful vote
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Very happy customer
March 25, 2019

The site was accurate and the purchase was easy. The product arrived in new condition with tags on promptly. I would buy from this seller again!

Date of experience: March 23, 2019
New York
1 review
1 helpful vote
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Awesome
March 21, 2019

Just love, love, love this sunglasses from Tom Ford. It's very comfortable and fits my face beautifully.

Date of experience: March 21, 2019
Georgia
1 review
1 helpful vote
Follow Lou L.
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Worse return policy ever. When bride saw dress a week after receiving, the color swatch was not the same as dress I received. Seller misrepresentation. Upon contacting customer service they "checked into it" and said nothing they could do because outside of 4 day window. No response from seller when contacted. I'm stuck with a lovely bridesmaid dress in the wrong color in addition to the correct one I had to purchase because of Tricky Tradesy's lack of concern for their customers. Won't be tricked again and I hope others will be aware of bad business!

Date of experience: March 21, 2019
Massachusetts
1 review
6 helpful votes
Follow Jessica W.
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As a seller and buyer, this place is an scam. As a seller they keep your fund for over two weeks and refund sales for the minimum reasons so the seller is never protected from buyers that change their minds.
As a buyer they sale FAKE items, so beware of purses and jewelry. This woman and her business are just disgusting. Taking my business to The Real Real.

Date of experience: March 20, 2019
Texas
1 review
1 helpful vote
Follow Claudia i.
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I have purchased a few Louis Vuitton bags and also a LV keyholder from Tradesy, and every single time I was always able to buy excellent products in almost brand new condition for great prices. Whenever I had questions the sellers were always helpful, sometimes even uploading more pics for a very accurate description. I'm definitely happy with Tradesy!

Date of experience: March 16, 2019
Florida
1 review
2 helpful votes
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I've been dealing for Tradesy for a few years and have no complaints. I've been very happy with every purchase. I did return one item because it was just too small for my taste. My account was credited, no problems
Thank you Tradesy for making designer bags affordable.
Denise S.

Date of experience: March 14, 2019
Florida
1 review
1 helpful vote
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Repair was 75.00. Tradsey finally agreed to send me 50.00 through payppal. Still have NOT received it and I send nymerous demands.

Date of experience: March 13, 2019
New Jersey
1 review
8 helpful votes
Follow Anne F.
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This site is a fraud! Do not sell anything here!
No protection for the seller.
I recently sold a designer item worth several hundred Dollars. Customer claimed it was dirty, which it was not. I have pictures and documentation to prove my case.
I was then returned a COUNTERFEIT item.
No resolution with customer service or management.
I am reporting them to better business bureau and other agencies and am considering legal action.
Stay away!

Date of experience: March 10, 2019
District of Columbia
1 review
5 helpful votes
Follow Jeanette M.
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FAKE products. Do not be fooled by their statement of standing by authenticity. And when you return the item with proof that what they sent was counterfeit, they keep your money. Shop elsewhere! Do not shop here! FAKE FAKE FAKE

Date of experience: March 8, 2019
Virginia
1 review
1 helpful vote
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Has your back as a buyer. Returns easy and quick. Can be frustrating if seller doesn't have item after all.

Date of experience: March 5, 2019
New York
1 review
2 helpful votes
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FRAUDS!
February 26, 2019

FRAUDS! This wasn't my first purchase with tradesy, usually smaller less pricey items. Then I decided to buy a pair or "gently used" Louboutins. The listing clearly states that the seller put "red rubber soles to protect the sole for wear" only to find out that the seller actually cut away the whole sole and replaced with a rubber sole. When I disputed the purchase, since it was clearly not what was advertised they claimed that's how you protect the sole, by cutting it out. Makes perfect sense. Save your money, they're frauds!

Date of experience: February 26, 2019

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163