• TradeStation

Overview

TradeStation has a rating of 1.5 stars from 16 reviews, indicating that most customers are generally dissatisfied with their purchases. TradeStation ranks 334th among Stock Trading sites.

  • Service
    7
  • Value
    7
  • Quality
    7
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
See all photos
How would you rate TradeStation?
Top Positive Review

“Good tools”

Robert K.
5/18/20

I left prior to the no commission started I am satisfied with my new situation. I did like some of their tools.

Top Critical Review

“Easy Language support is the pits”

Ron B.
7/23/22

Years ago TradeStation did everything to help you. The support now is worthless. They tell you too much for us to handle go on formun and post your issue. I am so friggin done with this 32-bit software! The execution of strategies has now failed to up with the times. I can't believe an institution are actually using automated trading when I can`t get 16 contracts to execute at once. Sad!

Reviews (16)

Rating

Timeframe

Other

Thumbnail of user ronb954
1 review
0 helpful votes
July 23rd, 2022

Years ago TradeStation did everything to help you. The support now is worthless. They tell you too much for us to handle go on formun and post your issue. I am so friggin done with this 32-bit software! The execution of strategies has now failed to up with the times. I can't believe an institution are actually using automated trading when I can`t get 16 contracts to execute at once. Sad!

Service
Value
Quality
Thumbnail of user shanek213
1 review
2 helpful votes
October 17th, 2023

Once I realized TradeStation was a scam online Trade Broker. I wanted to transfer my funds out. After two weeks of depositing funds into TradeStation, I still cannot access funds. Hidden policy, they can hold on to funds for 6 days after confirmed deposit. Not normal 6 days but bussiness days. Today is Oct 17th. Confirmed deposit into their bank account Oct 6th, and yet still I cannot access my funds for withdrawal. Stay clear of this company.

Tip for consumers:
Watch out for Hidden company policies that TradeStation uses, without customers knowledge or consent

Products used:
Online broker service

Thumbnail of user crazycoolguy79
1 review
0 helpful votes
December 20th, 2023

The customer service guy was rude as hell. Trying to use them for option's trading has been a horrible experience.

Tip for consumers:
Worst customer service ever!

Service
Value
Quality
Thumbnail of user robertk1193
5 reviews
4 helpful votes
May 18th, 2020

I left prior to the no commission started I am satisfied with my new situation. I did like some of their tools.

Thumbnail of user danh928
1 review
2 helpful votes
September 24th, 2021

I had an issue with their platform where my stop loss was triggered, although the market price never reached my stop loss. I called TradeStation to inform them of the bug and have them address the trade which was triggered erroneously. They told me that the trade was "non disputable" and that "there was no issue" although they couldn't answer why the trade was triggered at a price above the stop...

1. Don't own up to their mistakes
2. Don't fix their mistakes once called out by customers

Totally unprofessional and I would never use their services again

Service
Value
Quality
Thumbnail of user frize
1 review
0 helpful votes
February 15th, 2023

Tried to withdraw 40k GBP into my account but failed. Contacted their team and they tell me my withdrawal triggered anti money laundering. To stop that i have to send 2K GBP to my account for capital verification. That doesn't make sense because i have deposited money from the same binance account i tried to withdraw to. I think its a scam. I reported them at com and i was able to withdraw.

Products used:
investments

Thumbnail of user tootonyt
7 reviews
9 helpful votes
October 15th, 2018

So i have only tried esignal (thought it was similiar just not as user friendly, but def good for trading), i used schwab for a long time (fees to high, platform sucks, not for traders). Thinkorswim is similar, i liked them as well for my active trading. But tradestation has good fees when you trade higher volume and their mobile app is what makes them the best to me along with being real user friendly overall.

Thumbnail of user cameronc282
2 reviews
1 helpful vote
June 18th, 2022

They never let us withdraw, and they will never reply to there email or calls, I have no choice but to involve an expert recovery company Stellar-Trace.com and in no time they got my funds back for me and i could get all my funds that was scammed. You can google them, I hope this helped to anyone that is also a victim.

Service
Value
Quality
Thumbnail of user jdelorme1999
1 review
0 helpful votes
March 7th, 2024

They will interrupt your trading so much this place is a $#*!ing joke. Literally the worst place to try and trade just put your money else where

Service
Value
Quality
Thumbnail of user wc70
1 review
6 helpful votes
October 30th, 2020

I opened an account with Tradestation which was approved. I contacted customer service because I had an issue depositing initial funds. I called their customer service number but I could not talk to a live person because they said they are busy because of Covid-19 and their live customer service is only available for people who are currently trading so send them an email. I then follow up with an email and was told that they can not answer my questions via email because it is against their policy to do via email to avoid potential fraud. Few days later, I went to sign into my account but I could not log in and I know it was the correct passwords so I sent I sent another email to their client services and one of their direct personnel expressing my concerns and finding out why I could not log into my account on Thursday. The next day Friday, I received an email from the Trade Station personnel saying, "Unfortunately TradeStation "The Firm" has made a business decision to not establish a business relationship with you. The Firm does not divulge the reasons why and the decision can't be reversed on appeal." This is so crazy how Trade station treat their customers. This is the worst customer service that I ever received from a Brokerage company ever. I understand they can choose who to do business with but at least give me reason why my account was abruptly closed.

Thumbnail of user vincenth95
1 review
6 helpful votes
March 4th, 2020

Not overwhelming and surely not surprising. Deposited some cash and wanted a withdrawal, but staff keeps being slow and makes you wait. Apparently, that is what they want.

Thumbnail of user jennao65
2 reviews
0 helpful votes
January 20th, 2024

I'd advice anyone looking to trade to keep their money away from here hence risk looking them all and this is not a bluff, I started trading with trade station few months back and it was looking good till I decided to withdraw my money, then they withheld my money and pushed multiple violations on me, this cun* of a company held over 60k GBP I was left hopeless till I was recommended JURIS RESOLVE.com who I explained my situation too and followed the due process required in getting back my money and in less than a week I was refunded, I just feel a lot of you should know this and know that this company are not to be trusted. And if you are also a victim I'd advice you get help now before it gets a lil to late for you.

Tip for consumers:
P.s get your money away and if you can’t get help from JURIS RESOLVE .com like I did. Thank me later

Service
Value
Quality
Thumbnail of user drsameers
1 review
3 helpful votes
September 18th, 2020

My equity of DD was sold by Tradestation without my consent. I did no visit sell tab of Tradestation for DD but still it got sold by Tradestation.
I want my DD equity to be back in my account, I am not going to rest unless and untill Tradestation return my DD equity back in my account.
In the next Audit of FINRA, I request regulatory authority to visit all account holders ID and audit all equity that Tradestation have siphoned robbed by keeping investers in darkness.
Tradestation I want my DD equity back in my account, what you have done is modern robbery, computer age robbery.

Thumbnail of user ronaldl110
2 reviews
3 helpful votes
June 7th, 2018

Tradestation has a great platform, does not matter though when you have poor, under trained account reps. I have a Joint account with my 97yo Aunt, I have a properly executed POA. Tradestation accused me of forging my aunts signature and terminated this trading account with no notification. Talking to the account rep was of no use, he said they made a decision to terminate the account and that was it. This was my secound account rep, first one was just as bad. Stay away, very unprofessional, very poor business ethics!

Thumbnail of user ashleyh135
1 review
6 helpful votes
June 30th, 2017

I recently closed my father's account after he passed away. After providing all the necessary documents I waited for a response. I had to call and was told I was required to send an email directing them to send a check. Also, that the check had to made out to his estate. (Of course) After doing so, I waited another few weeks without receiving the check and had to call again. They claimed I had to send another email directing that.
This has taken months in a process that could have been expedited if their agent had responded to me timely instead of me having to contact them. Obviously, they want to hold on to your money as long as possible. They have apologized and recognized the errors on their part but with the circumstances it should have been handled better. I will never invest with TradeStation because of this experience.

Thumbnail of user frankm1695
6 reviews
0 helpful votes
January 5th, 2022

Hello everyone, I was almost running into debts as they have taken all of my money and i was almost putting my house up for sale. I was really devastated and i never knew how i was going to pull through. I was able to pull through when i talked to my Boss about my condition, she also experienced something like this and was helped by; Bitcoinrecovering AT cyberservices DOT com Whatsapp +1646 - 397 - 5450... who helped me recover my 67,000 Dollars from my trading account platform. Thanks for your guideline's which enabled me to have my funds back.

Service
Value
Quality

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About the business

Whether you trade stocks, ETFs, options or futures, TradeStation? ۪s award-winning tools and brokerage services can give you the confidence to achieve your goals.

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