W C.

I opened an account with Tradestation which was approved. I contacted customer service because I had an issue depositing initial funds. I called their customer service number but I could not talk to a live person because they said they are busy because of Covid-19 and their live customer service is only available for people who are currently trading so send them an email. I then follow up with an email and was told that they can not answer my questions via email because it is against their policy to do via email to avoid potential fraud. Few days later, I went to sign into my account but I could not log in and I know it was the correct passwords so I sent I sent another email to their client services and one of their direct personnel expressing my concerns and finding out why I could not log into my account on Thursday. The next day Friday, I received an email from the Trade Station personnel saying, "Unfortunately TradeStation "The Firm" has made a business decision to not establish a business relationship with you. The Firm does not divulge the reasons why and the decision can't be reversed on appeal." This is so crazy how Trade station treat their customers. This is the worst customer service that I ever received from a Brokerage company ever. I understand they can choose who to do business with but at least give me reason why my account was abruptly closed.