Trademark Engine

They sent me through a rabbit hole and hurdle after hurdle to ultimately realize this simple trademark renewal was turning into a massive production because of their incompetent team which is made up of all outsourced Filipino call center reps that are completely USELESS. I placed an order for a trademark renewal and uploaded the required documents within minutes and it took them 33 days to get back to me - THIRTY THREE days. Due to their delay, conveniently the day day is when the timeline expired for me to not have to pay an additional fee to the government for being past the grace period. They dragged their asses, cost me more money, and an immense amount of stress and frustration yelling at call center reps that could not do anything. Hours on chat, the phone, and email ultimately to end up disputing the charge with my credit card company and having to file locally with a real attorney. SAVE YOURSELF THE HEADACHE and use a real attorney. Using Trademark Engine was such a mistake.

Their system is not user friendly. There represents refuse to help even when errors made could have been avoided if their system was better. They simply have fields you feel out and charge you for that. Not worth it at all. I paid for several services and they wouldn't show in my plan. Then when I paid for assistance with the office action request they were equally unhelpful. Save yourself time and use legal zoom or a lawyer who specializes in trademarks.

Trade Mark Indian (Engin) TME screwed up my filing due to a revolving door of employees at their so called business. TME missed the fact that I wanted to trademark my logo art which included my business name.
These misguided bozos took my money & filing fee upfront and I lost over $300.00 dollars.
Consumers beware! TME claims to be a specialist; but their mistakes may have cost me a chance to
Fully register my logo trademark of many years! I am completely disgusted with the fact that they would not
Provide a make good on their mistakes; and too many employees trying to play "office!" Contact all local
Media and have they investigated now!
Signed / Pissed off Customer!

Be careful!... when you are filling out application they ask if you want "Monitoring", I elected NO but what they don't tell you is that they automatically put it on even when you say NO and after the first 30 days of the "Free Trial" which you are unaware of because you said NO they then Bill you $175 per quarter $700 per year. So if you miss this charge on your statement they won't refund. When asked where the policy is regarding this on website, they claim they send email and then when asked they say they don't have copy of email... they have no answer... very deceptive company

An overall smooth and clean process with them.
But should you need to talk to someone, you can forget it.
No one returns a call. While I was in middle of the application process, I tried to get a quick answer on some questions, their chat is bots, and the live ppl their can simply not answer your questions.
Left them several voicemails, but my call was never returned.
After waiting for 20 minutes on hold (with a countdown of 9-8-7 ppl in the queue before me...), I reached the message that no one is available, I left a message, but of course, no one ever returned my call.
(and btw, terribly annoying and loud hold-music, but try to lower your phone volume, you'll not hear when someone picks up, annoying is an understatement, don't believe me, try it for yourself...).

Yes, they have a cheap price, but pay a few dollars more and enjoy a respectful customer service experience.

I'm into the second hour of trying to cancel my subscription with them, I thought I'd done this previously but they don't process online cancellations and there were two parts - an annual and quarterly subscription - when the annual was cancelled they left the quarterly running and every time I get through to 'billing' the call drops and I have to start again. Avoid them.

Started the process to register a trademark for $50, was taken through a process that added a $199 subscription and some other $350 charge. I exited out of the registration. They still charged my card over $600 and provided no service. They refused to accept my cancelation via their own web form. I received an email saying I had to call to cancel. Called, put on hold for 10 minutes and disconnected.

1.) They advertise their portion as $69. When you check out, it is suddenly $99. Very misleading. But note, the actual filing is $250-$350 extra. Their $69-$99 is their processing fee and the rest is to the government. You are paying for convenience at their time to file. 2.) Their customer service sucks. I believe this is a side hustle for them and not a primary established physical location. No one answers the chat or emails. 3.) Make sure you cancel trademark monitoring after the period ends. They sneak it into the TOS so you end up having to pay $175 a quarter if you do not cancel. After you file your TM application with them, go into your account and cancel monitoring if you do not need it. All in all, this company is SHADY and inconsistent. However, if you keep on top of them, they will eventually file the TM application.

We felt this is a scam. Once we paid the money they never contacted us, not once! We had to contact them twice and when I requested a refund for lack of services they told me I was not eligible. An attorney attempting to gain more money contacted us to let us know that our application was declined. After I receive this letter I emailed them only to be informed that our trademark was declined. You get the run around a lot from these guys. 300.00 lesson learned. Save your money, this is bad for business. I will contact the BBB as well.

They are incompetent. After a year and a half the trademark I filed had an office action. This is when I found out my trademark was filed wrong and was illegal. A real trademark company would have known this before you filed. Do not waste your time and money. Still waiting on a partial refund because they will not refund for their mistakes

They refuse to cancel subscriptions. I had to contact my credit card company to have them block all charges to stop the recurring billing. I wouldn't recommend them to anybody and I'm posting my review at every review site because it also looks like they use questionable positive reviews on other websites to help bring their rating up.

Results are superficial and incomplete. They failed to find many federal pending marks which isn't a surprise because they don't ask you for the Class under which your search should be run. How can you run a trademark search if they don't ask you what Class the services or goods relate to?

STAY AWAY!

This company is a scam. I paid for a one-time trademark and authorized them to charge me ONCE. They charged me $150 every two weeks for nearly a year until I caught it. My bank refunded most, but several were too old. They are a scam, don't fall for them.

They are a horrible people to work with. I was so careful with my fees I paid and refusing many many others they tried, YET, the very next day my $49 plus $125 for the certificate was became an additional $350 within hours. I called and rechecked things and they DO trick you. They just need your card number and some of the wording as "no" are tricks saying you "don't want to cancel"...stay away stay away stay away. Horrible dishonest company.

I have read one review that describes my current situation to the T. I submitted my logo ON TIME and then was told that it would take 2-3 months to process after being sent to the USPTO. After 1 month of not receiving any updates, I called and was told that the order never processed?! And that instead of 2-3 months, it would take 8-9 months. The lack of care and incompetence is serious.

As a business, it should be ran like one. I should not have ti run behind someone to do their job. I am usually understanding, but to see other people going through the same thing, is a true sign not to do business with them. I would pay more money to have it done correctly by real professionals.

I have had very terrible customer service. Numerous emails that I have sent have gone unanswered. There were a few details that I needed to change on my application and there was no way to make these changes. Furthermore staff has either been slow to respond or not responded at all. It has been 6-days since I paid them and the errors haven't been corrected on my application and their customer service staff has not answered my questions. I am very disappointed and would not use this service again.