Brent G.

They sent me through a rabbit hole and hurdle after hurdle to ultimately realize this simple trademark renewal was turning into a massive production because of their incompetent team which is made up of all outsourced Filipino call center reps that are completely USELESS. I placed an order for a trademark renewal and uploaded the required documents within minutes and it took them 33 days to get back to me - THIRTY THREE days. Due to their delay, conveniently the day day is when the timeline expired for me to not have to pay an additional fee to the government for being past the grace period. They dragged their asses, cost me more money, and an immense amount of stress and frustration yelling at call center reps that could not do anything. Hours on chat, the phone, and email ultimately to end up disputing the charge with my credit card company and having to file locally with a real attorney. SAVE YOURSELF THE HEADACHE and use a real attorney. Using Trademark Engine was such a mistake.