1.) They advertise their portion as $69. When you check out, it is suddenly $99. Very misleading. But note, the actual filing is $250-$350 extra. Their $69-$99 is their processing fee and the rest is to the government. You are paying for convenience at their time to file. 2.) Their customer service sucks. I believe this is a side hustle for them and not a primary established physical location. No one answers the chat or emails. 3.) Make sure you cancel trademark monitoring after the period ends. They sneak it into the TOS so you end up having to pay $175 a quarter if you do not cancel. After you file your TM application with them, go into your account and cancel monitoring if you do not need it. All in all, this company is SHADY and inconsistent. However, if you keep on top of them, they will eventually file the TM application.