Tractor Supply Co

I purchased two items online. One was a large item which was not at my location, and the other was a bag of supplies for the large item (sorry for being cryptic - these are Xmas gifts, and there's an outside chance the recipient might see this review). The bag of supplies was in store. I live approximately 10 miles from the store, and the large item they would ship to the store for free, or to my home for a significant charge. Seems petty, but no big deal. I chose in store pick-up. The next morning I received an email stating that they would "gladly hold the item until the close of business tomorrow" and that if the item isn't picked back up by then, they'll put it back in to inventory AND CHARGE ME ANYWAY. I have a number of problems with this. First off, there isn't any kind of problem yet, and they're already threatening me. Secondly, I'm now forced to make two trips instead of one, because the large item won't be there until after the close of business tomorrow. Thirdly, if they refuse to give me the product, they have no right to steal my money. Fourth, none of this was disclosed prior to my initiating the purchase, so I wasn't given a fair opportunity to decide whether or not to participate in this kind of an arrangement. Fifth, WHAT A HORRIBLE WAY TO TREAT YOUR CUSTOMERS! Once my items arrive, I'll certainly never shop TS again. I won't support anyone who acts like this.

Why can't You pay your bill in the store. When you order online in store why can't they charge your acct at.that point

I've had an account with them for 2 months and I have no issues as of yet they have great selection but there prices could be lower.

Have had a Toro mower there twice, if not three times...very little to no resolution!
Wish I had bought the mower elsewhere...

Love Tractor supply in Parsons TN!
The company needs to put a sign closer to Tennessee Ave N so people know it is there! Lots of people ask about it!

Tractor supply has an in house good quality brand of dog and cat food for a reasonable price that is only available through them. I have 4 dogs and 3 cats. I use their rewards program and have their credit card for additional savings-all good! The dry food bags weigh up to 45 lbs. so I have them shipped to me with the free shipping as I always spend over $50.-. The problem is the bags are ripped open at least 50% of the time. In the beginning the bags were shipped in a cardboard box. They would arrive fine but when I opened the box the bag was ripped open and kibbles were all spilled out. This indicated to me that the person who put the bag in the box ripped it beforehand and tossed it in. I did contact the company. They said they would send a new bag out. Never happened. I followed up multiple times to no avail. Lately they ship the bag inside a plastic bag. Same problem with the ripped bags. Some arrive taped up like a mummy! I don't bother contacting them anymore as it's useless. I also have a damage problem with the canned cat food and dog food arriving with dented cans since they just throw them in loosely. Then there is the problem of ordering online. Sometimes you can order a case or several cans and other times you can't. Some cans can be sent one-day shipping but not regular free shipping to go with the order. It's inconsistent just like the store that never seems properly stocked which is how I started ordering online. In the store when I looked at treats, bones, etc. for the animals, I read the labels, almost all are from China/Asia! Please read labels. Many dogs and cats have died from them! Finally, this is not due to covid. These problems started before the pandemic. It's too bad because I really like the brand they have...

They were very good and helpful, I will go back to this store any time, I shop at Tractor Supply all the time they have just about anything that I want

Went in on Saturday to purchase a Truck tool box, first there was a sign up that stated 20% off (had expired) second there was a sales price up of $299 for a specific box. Bill came and asked if we needed help, I said yes, I'm looking for the $299 box, I said, I do not believe that this box (place at the sign) is the correct box, there was no way it would be discounted that much. Bill then said in a smarta** tone, "well these are not where they should be as I just put this one out and it does not belong here" (So Bill is lazy? Bill lacks the ability to correct the issues?) so then I said so can you help me find this box ($299) and also is there an additional 20% off? Bill said as he removed the 20% sign no this is old (expired 1 week ago) well again, is Bill lazy? If Bill noticed this earlier or knew this would you not think he would have already corrected it? - So again, Bill said let me get a price gun and I guess I can help you, really, "You think you can help" - Now Bill I would say is in his 50's, would you not think he should know better? Well I can say if Bill worked for me I'd fire him! I WILL NEVER GO TO THIS STORE AGAIN, and will do my BEST TO TELL EVERYONE to boycott!

The new manager is just rude she will walk in front of you. James is the best person I. The store...

Every time I go into tractor supply everyone is very knowledgeable, they greet me every time I walk in the door.

Gave my friend the wrong chicken and they fed them the wrong foods and drinks and now its about to die and there very sad also wrong color chicken

I like getting greeted, asked questions and personally walked to the product I'm looking for. That's customer service

I ordered 2 jackets, 2 packs of socks, 1 bag of garden coir, 1 bag of potting soil, 1 blouse. I received 1 package of socks and was told my order was ready. I drove 30 miles round trip only to learn that the remainder of my order wasn't received yet. I got home and found that the size Large socks by Carhartt size chart that I ordered were a size Medium. I cannot use them. I got another message that my order was ready. I drove 30 miles round trip for 1 jacket. Today, I was told my order was ready again and to not forget to pick it up. I drove 30 miles round trip. Today, I got 1 jacket, 1 blouse, and 1 package of socks that were advertised as Large but are size Medium, per Carhartt size charts. I cannot use them. I got an email stating that my potting soil had been picked up. I never picked up either Garden Coir or Potting Soil. The email states that the email is my receipt for the potting soil I never picked up and never received. I went to the Carhartt website and ordered socks in size Large. I am returning the two falsely-advertised by Tractor Supply packages of Carhartt socks to Tractor Supply. In the event that I do not receive the Garden Coir and the Potting Soil, I am cancelling the entire order and returning all of the items and asking for a full refund. I cannot take this type of retail experience any longer! This is not pleasant shopping, nor is it environmentally friendly. I would be better off filling my tank with fuel and driving to a real retail outlet where I don't rely on false online product descriptions and where I actually receive the item instead of having the retailer send a random emailing stating that I picked it up.

All the ones that work at this store are mean & Arrogant! The fat dyke that is the So called manager is nothing but mean to people and apparently the District manager is just as bad because he doesn't care how people are treated in that store. Go to any other Tractor Supply & no problems & they are happy to help you however the Pocomoke store those people SUCK and it is from the General Manager on DOWN to the manager & now it is affecting the employees that work under them. I use to spend a lot of money in that store but no longer after today will I ever shop there again! So since the next Tractor & supply is over a hour away from me, I will start buying my Farming, Feed & Tractor Supply"s from Southern States from now on because when you are a costumer & get treated the way I was treated tonight, that's it I am done and they can NOW find someone else to sell their junk to! Corporate doesn't give a dam also because they Do NOTHING about them & I know They have gotten a number of complaints about this fat Dyke Manager and about the District manager and they do NOTHING so screw Tractor Supply, I will spend my money else were were they appreciate their costumer's! I can not give no dam proof because the employee wouldn't even give me my recipe but it happened around 7 pm on 5/31/23 & it has happened by the same Manager & now by the employee's working under her and I am tired of it!

If it hadn't been for the kind friendly help that Colby display I probably would have went somewhere else.

ON 10/18/20AT CLOSING TINE ON SUNDAY NIGHT THE CLOSING MANAGER AFTER BEING TOLD I NEEDED TO GRAB ONE MORE THING WITH MY CARD IN HAND AND 1200 IN MERCAHDISE FOLLOWED ME T THE BACK OF THHE STORE WHERE I WAS TRYING TO MAE A DECISION AS TO WHETHER I NEEDED ONE ITEM OVER THE OTHER ONE WHILE THE NICE YOUNG MAN THAT HAD HELPED ME SO ANY TIMES BEFORE WAS TRYING TO HELP THE MANAGER WAS OBSESSIVELY AND COMPULSIVELY TELLING ME THAT I HAD TO CHECK OUT SO SHE COUD CLOSE. THISA WENT ON LIKE A NEVER CEASING MANTRA I POLITELY ASKED SEVERAL TIMES TO STOP SO I COULD THINK WHILE SHE SKREECHED WITHOUT AS MUCH AS A PAUSE... WHEN I GOT BACK UP TO TE REGISTER CARD IIN HAND I SAID SO CAN YOU PLEASE SHUT THE F UP SO I CANPURCHSE AND JUST GO HOME... THAT IMMEDAIITEY HAD HER SCRAMBLING FOR THE PHONE WHERE SHE STARTED EXAGGERATING ABOUT WHAT WAS GOING ON. SUDDENLY SHE WAS COMPULSIVELY TRYING TO HAVE ME ARRESTED AND BLOCKING THE COMPLETION OF THE SALE...;

Purchased a grain,my horse needs online because the purchasing department REFUSES to carry in THEOR LOCAL store.July 6th,2023,,It is now 19th,still nothing.They delivered a large box on the 13th,i thought was the grain,however when my hubby pic'd it up,the weight definitely was NOT 50 POUNDS,, open it up,w/a tractor supply label,,,ITS FED-EX CLOTHING,,WTH?!NO GRAIN,,Call tractor supply the run around,tell me to call tennesse,I am in wisco,,call their,,the ooops,'sorry'' we'll ship it to the store to get it there faster,Ok i said,,it is now 14 days,still no grain,and when i calll,,''its comming,'' I swear to god, if my horse did not need this specific grain,,I WOULD NOT BE DOING BUSINESS W/THEM EVER AGAIN!,THEY ALLLL SAID,,SORRY,,NOT OUR FAULT,JMO,,MARYW