TPG au

After 5 phone calls and a total of 7 hrs listening to their on hold music over 2 days. I would never recommend there services to anyone. Problem still not solved and only to be meet with I will call you back on Monday morning after lodging my instal problem at 2 pm on Friday 4 hrs on the phone on Saturday with no out come. But they are still happy to take my money with no services provided. Over serval email to help them no help to us bad form TPG

Ask for refund for a router, service member verbally promised will cancel the order and process fund into my bank account. Few days later, the router has arrived at my place. Called TPG and recommend me to ship it back, pay your own shipping fee then you will receive refunds (maybe who knows).

Why was it not cancelled? Typical excuses from TPG is "the communication system was having problems and the logistics was not notified"
Please ignore TPG for any refunds, utterly useless and careless

Poor service in general, with pathetic customer service. Pack of money grabbing rip-off artists. Can't guarantee service that is paid for and no offer of compensation for internet downtime (which has been too regular to be considered satisfactory).

One star. Inefficient service. Spent more time transferring me around departments and holding the line than finding a solution. I hung up. Not solutions focused. Poor performance. I have been a longtime customer. That doesn't seem to matter anymore. Not recommended in Oz.

Had a very poor connection and speeds. Connection drop outs everyday. If you rely on your internet for important tasks TPG is not for you
Non existent customer service. To make things worse they will forfeit any money they can. Like the $20 prepayment.
Finally moving to a reputable provider. Also getting other family members to cancel

Useless. Requested a replacement sim last Sunday night. No sim on Friday. Gave them a call. Apparently technician upgrades meant that the sim wouldn't arrive until the following week. Couldn't be any more specific.
Absolutely pathetic. More than a week without a phone.
Lift your game, TPG. Will not recommend you to my worst enemy

I have been a TPG customer now for about 10 years. Previously with ADSL internet and currently with our family's mobile phones. I believe they are good value for money for economical mobile phone plans. The mobile coverage is good. Everything runs like clock-work and they are contactable and responsive when something needs to be altered or fixed.

I have ordered SIM cards and activated when arrived in Perth, still can not use 3 days after activation. Call forwarding active message comes, no balance for international phone although international calling added to plan. Customer support contacted almost 30 times, get some one can not fix, call drops off, Dial once again, repeat same story to another customer associate, no body knows exactly how to identify and fix the problem. Staff is never efficient and now will try to get full refund of services. This is totally unacceptable and TPG need to shutdown the shop if they can not provide good service, What a shame? I will never recommend any one to use TPG in Perth. I will ask for full refund now

Even not deserve one star. I am long time customer of Tpg and last 6 months I am getting every day heaps of telemarketing phone call, I requested to change my phone number and I want to keep same plans but they told we can not change your number but you can buy another SIM card we do not provide any more this plan, it's shame, no respect for customers, I do not recommend Tpg

After more than a week with no Internet and three failed NBN inspections, we had to cancel our NBN contract with TPG. There was no other option as both my wife and I work from home and we were being seriously affected by this ongoing disruption. In addition, TPG has no 4G or 5G alternatives and we lost our trust in the NBN.

TPG only offered the distant option of a provisional 4G alternative once they realised our intention of cancelling the service was genuine. And even then, we would still have to wait for another week for the provisional service to be authorised by management, etc.
At no point was TPG concerned about how this disruption was affecting us and never offered quick delivery of the provisional 4G alternative or monetary compensation for the additional (and expensive) mobile data we had to purchase to make up for the lost internet connection.

TPG's only answer was a hefty cancellation fee and no acknowledgement of any responsibility. My recommendation: Do not join TPG. If you want the NBN, join Optus which offers full 4G backup in case the unreliable NBN fails. Glad to leave you behind, TPG.

In first September 2022 I asked a TPG simcard and canceled it quickly when I found it takes 10 days and I was in a hurry.
But believe it or not, TPG is still deducting $20 from my account every months for nothing! So many contacts and emails was not successful yet. They not only do not refund, but also do not stop deducting process.
I need HELP!

I just wanted to pass on a big thankyou to Chris Razo for his customer service and care today. He helped to fix up a mistake that was made, and lifted a weight off my shoulders. He was so kind; compassionate, dedicated, thoughtful, and efficient in his role. If I could give him more stars, I would.

Thankyou again to Chris, and the team at TPG. You are appreciated.

Warmly,

Olivia Shale.

I agree with everyone here who could not get issues resolved, and have also been constantly lied to by TPG about escalating refunds without actually receiving the refund, four times so far and counting. It's their business model to obfuscate. I've had to escalate to the ombudsman so let's see how that goes. This has been the most frustrating experience ever.

If I could give no star, I would.
If you want to keep your sanity, and wanting save your mental health, money, time, do yourself a huge favor and never get involved with TPG. I have no more mental capacity to write it all here, but enough to say, I am waiting for a modem, a modem, a modem (right?) since 8th of October. Today is the 28th and I'm still waiting-and I will have to wait more of course. So stay tuned until I receive this modem.

We moved into our new home and called TPG for our internet connection. They sent the modem and said were ready to get connected online. Tried every port in the house, every terminal on the model but NO INTERNET. Contacted them and they said from their end I should have internet and made me waste several hours with unnecessary troubleshooting. Finally they booked in a technician to come down and check the lines. Took 2 weeks but finally had my internet back up and running. What happened next though was completely absurd. My connections were disconnected out of the blue. Contacted TPG on why they cut the connection and it was because of my last conversation with them, I told them when the internet wasn't connected that if they cannot send a technician out to fix my internet issue, for them to cancel it. They send the technician as mentioned before, he fixes it, then they cancel it. How stupid can a company be. Waited 3 weeks for re connection and the same thing happened. Internet is showing from their end, my end i have nothing. Went through the whole process again, arguing with the customer support, troubleshooting, double charges, getting a technician out, getting internet. Such a complete waste of time this was.

I have been a TPG customer for over 20 years and until about 5 years ago would have given a 5-star rating. I have recommended their service to hundreds of people and businesses but sadly the service has dropped significantly recently. One is not able to relocate with one's plan intact, a new more expensive plan is offered or accept a lower speed plan, which would be acceptable if the speeds were consistently at 50% or greater but with a median of 20.1Mbps Dn & 7.58Mbps Up on a 100Mbps Plan it's just not acceptable. It is time to look elsewhere as customer support does not rate at all.

TPG just focus on selling their products. Once trapped with a product, too hard to get it cancelled. No one to answer cancellation calls. Wasting 2 hours on the phone and just could not get it done! Awful system!

Oh my gosh, it's the worst customer service I've ever experienced in my life. I became a client of TPG, paid money and never had internet connection! I've been calling them every day for one week and all they have been telling me is that: oh okay, we are sorry about that, we will transfer you to someone else. And then I've been oh hold for 3 hours and then someone just simply hangs up on me or the freaking process starts over again! And I've been taking time off from work, had to drive back home for a few times per day and it was for about one week jesus christ! Had to do troubleshooting so many times over the phone and nothing. I request a technician to come over to my place and quickly fix it but nope. And oh my gosh nothing bloody has been fixed, only promises have been given and just keeping me on hold or transferring back and forth. I've never ever in my life left a bad review but here it is. If you would like to stay calm please never become a client of this company, it's just so ridiculous.

It is more than a year that I struggle to get my money back that they deducted from my bank account for months
Customer ID: *******

TPG app does not work. Deleted and i stalled x3. Via website have to put in 6 digit pin despite entering username and password. Very annoying when you just want to check usage. My internet went down with no way of getting # to call them. 24 hrs later it came back on. Found I had used almost all of my data. Rang and was put on hold constantly by a female who had a crying baby in background. After 30 mins she just hung up on me but did confirm TPG had not sent me a notification I'd used 80% of data 6 days previously (a legal requirement). Rang back. 'Supervisor' was very rude. After 2 addition hours on the phone including him telling me he could see by my d.o.b I had been around a long time, (?) he agreed to give me 2Gb extra data and $10 charge would be waived. 3 weeks later it had nit been waived so I had to make yet another call to TPG. Very nice CSR promised $10 would be refunded within 7 working days. I will not hold my breath.

After four weeks, TPG couldn't provide reliable phone service, not mobile nor landline. After daily contact, hours on the phone, hours emailing, a full complaint, still no full phone service. They passed me around from department to department but couldn't resolve the technical issues. I the end I closed the account. TPG continued to take money from my credit card and after many, many emails offered a refund. The refund takes 7-10 working days and when asked if TPG will take further funds without my position, the TPG complaints officer ignored my emails. Apparently, I've had 'some service on some days.' Their staff don't have a good command of English, are in foreign countries and don't care about their customers. Worst customer service that you could imagine. If you want to support companies employing Aussies, stay away from TPG. Unreliable service and very poor support. Dreadful experience with TPG. 0/10.

TPG Stop deleting my reviews. TPG "Two year customer" TPG is very bad company, Worst IPS in the known Universe. 3.5mbs speed on average, when working, shockingly slow speeds congested, help is none nothing no reply's to communications and the technician // support is definitely useless is based in Manila Philippines. They will never tell you truth about anything. Top of it, their behavior of TPG is mafia mob style, take it or leave. Worst IPS in the known Universe. From a two year contract costumer now, I am with Tangerine Telecom.
My speed is now over 52mbs couldn't be happier>>>>>>>>with my new ISP Not once in 6 months have I had to contact them. Tony Cornwall

Sick and tired talking to people who I can't understand and who do not understand what I need.
Worst customer service I have experienced.
All I want to do is connect to the NBN in Australia.