TouchUpDirectReviews 49

The good news is that the color appears to match. It will take another 6-8 coats to cover before I can be sure of the match. Before anyone asks "did you shake it well", yes I shock the heck out of it. I owned a body shop for 23 years so I know how to do a touch up. This is the most watered down touch up paint I've ever used.

It's a scam. Although they send you a product it is not worth a cent. Very little paint in pen and tip does not work. Clear coat is the same, plus it strips the paint applied. Read some of the other complaints. A ONE is too good but the lowest rating available.

White aerosol was actually grey. Provided photo's of their paint against the factory paint but then all communication ceased.

Was looking to fix large scrap in front bumper. Before I took on ths project, I thought I would gain some experience working on a small scrape in the rear bumper first. Primer seemed to go on okay. When I used the color code (Alpine white, 2016 BMW, 528i), for a first application, it bubbled. I had to wipe off with my fingernails and papertowel to start over. The second coat came out with gritty surface. Sanded it down with small grit sandpaper to try to get a smooth surface. Kind of worked but had to come back several times to try to get a smooth surface. Now I'm stuck but really afraid to try the clearcoat. When I take this step, I will be committed because the overcoat should not come off. Now I'm going to have to purchase a different product for the front bumper. Terrible and frustrating waste of time, energy, and frustration.

The clearcoat removed the touch up paint that was applied. Sent them info they requested but no response.

I'll be short here. For $65 you get 3 sharpies, 3 pcs of 2"X2" sand paper, a alcohol wipe in a letter envelope. Went through every step of instructions twice and still same results. Paint (Porsche Black) would not adhere to the primary 3 base coats of primer. Clear coat pen would just dissolve the primary paint off the primer. Waste of time and money on very cheap, poor quality paint and supplies.

Save your money and time. The felt tip pen clogs and paint doesn't flow properly. Contacted customer service and was sent a number of steps to remedy the issue. Nothing worked. Was asked to send numerous documents, including pictures, which I did. Finally, was told 45 days had passed and nothing could be done. I'm stuck with paint in a pen with a defective tip that can't be used. Customer Service needs a refresher course on how to treat customers. I should have read the reviews before wasting my money.

The color didn't match at all! Not even close! Their website says thousands of people have given them 5 stars but there is no way to post a review there. So, I don't believe a single review on there. Also, I bought the most expensive version with color match guarantee and there were no instructions! Don't buy stuff from them- con artists!

I tried 3 times to place an order and failed each time. The web site would NOT let me finish the order and check out. It's web sites like this that keep me from getting my work done on time, making me look bad to my customers. They sell one product and you cant purchase it. If you go to McDonalds and can't buy a hamburger, as far as I'm concerned, they are out of business. Touchupdirect DOES NOT deserve to be in business. Don't waste your time trying to place an online order with them. Also, to place an order, you must agree to accept their sites cookies into your system. By accepting these cookies, you CAN NOT prevent them from sending you constant advertisements, taking away your ability to control your own system.

I can understand a bad variant of paint. Not two. The paint doesn't even come close to matching, or blending. The 2nd can was watered down. Even after shaking it. I reached out their customer service and received no response. I had to order from another source. They lost out on a major opportunity.

Don't buy from this company, there is no warranty, you'll see after explaining to customer service that your project is totally ruined by their color match paint.
Once they received the photo's of their paint against the factory paint all communication ceased.
I've been painting for years, even Duplicolor gets closer on a match than this outfit.
Do you self a favor and your vehicle, pass on these clowns.

Ordered touch up paint for a GMC truck color not even close even looks a flat. Had to jump through so many hoops to get them to replace or refund still waiting for an answer not even worth the hassle

I sprayed a light coat and it looked fine. I sprayed a second coat about an hour later and it looks like textured paint! I am very dissatisfied after spending 3 times the money for what I believe was a superior product.

This useless company, uses the cheapest delivery systems as possible, why make a hopefully decent product and ruin it with bad service and slow delivery!