TouchUpDirectReviews 49

TouchUpPaint... BEWARE!
Their product is a gross misrepresentation, it does not match my vehicle. Here's a photo clearly showing the pearl specs in the black paint of my Jeep grand Cherokee and a photo of the bumper bar I painted with the paint that was supposed to match my vehicle. It clearly doesn't match. Yes, it's black, but it's clearly absent of the pearl specs to match my vehicle. They refused to respond and are clearly a scam company.
See for yourself!

I ordered the stick color for my Subaru. The color did not come close. I was asked to take a picture, which I did. No response. I reached out and was asked to take another picture. I did and never heard back. I then received an email to tell them how they did. I feel like I was scammed out of $50. This was a total waste of time and money.

My first order was very good, but I ran out of paint so I ordered just the paint. The single paint order was very poor. There wasn't even enough paint in the pen to wet the tip properly. I ordered again from another supplier. I can't believe that in the span of several weeks this company went from high on my preferred seller list to the bottom of the pile. They need better quality control!

This is the only company in the world that doesn't email you a purchase confirmation.
The worst part is that when click on the link that says "contact us" you get a message that says: "OOPS YOUREAHA PAGE THAT DOSEN'T EXIST"
It has been 15 days and no rodct received and no email response.

I ordered the "Deluxe" touch up to repair a couple of scuffs on my 2019 Harley. That was July 25th, 2023. About 2 weeks after my order shipped, the tracking number that was supplied stopped working. The site simply said "Tracking End. Delivery soon". I contacted them and they said it should be here by August 20th... Almost a full month from ordering. Well, now it's August 31st and still no delivery. I messaged them again and asked where the order is. They said, "It's on its way. If you don't get it by September 19th, we'll send you another one". I asked them if it would then be delivery in December and they replied with "No we'll make sure we send it faster". They offered no explanation as to where it was, why it was taking so long other than saying, "Orders to Canada take 30 days to deliver". WHY? They'r in Van Nuys, California! You could almost deliver it on a bicycle in less time. They've offered nothing as compensation and somehow, they can see the tracking while I can't.

TLDR; I've wasted an entire month waiting for... paint. A little bottle of paint. Shop elsewhere.

Not satisfied. The primer pen comes out with difficulty and starts thickening like paste when you start applying. The instructions for the color coat says 30 minutes to dry, but it takes well over an hour for each coat. Which doesn't even matter by the time you are putting on the clear coat. The top coat just dissolved the paint color and exposed the primer. Pens arent made well, its quite difficult to actually dispense any paint without constantly warming the pen after each stroke.

I placed an order for a touch up kit for my truck. The shipping was free; however, I decided to do expedited shipping for $5.95. Three days after placing my order the company shipped it via USPS First Class mail which is the slowest class of mail. I asked for my expedited shipping fees back and they said no. I have decided to return the item before I have even received it. Never a good idea to support a dishonest business. When I filed a complaint with the Better Business Bureau, I was not surprised to see that the BBB gave this company an "F" rating!

Never buy from these guys, go with someone more reputable.
I ordered a Sapphire Blue color code and was sent Plum Crazy Purple.
Yeah that will match up well.
These guys are crooks.
Refuse to refund or send correct color.

They are impossible to contact! They have a capital F with the Better Business Bureau rating! The photo shows the color match is not even close after crimping and Mig welding Fender skins adding fiberglass Bondo on the seams, adding regular Bondo and glaze and primering and sanding and sanding and sanding for this s*** product! Read the reviews! I cannot believe this company is sponsored by Google! Sad

To be fair, like many of the reviews I found the touch up pens to be shades too dark. Touch Up Direct gave me a full refund on that. The Spray can option, yes you have to buy both the base and top coat, is amazing. I had to do some touch up on my wife's 2017 Mustang, a little boo boo on the front fender and soke scratches because some clown thinks that you shouldn't drive a Mustang if you have a disability, long story short, the touch up was perfect. Just as goo as and expensive touch up at a body shop at a fraction of the price. Thank you Touch Up Direct.

Paint came quick and couldn't be happier, perfect match, great job fellas, very satisfied customer here, I will definitely be using you again, it's only the second time I painted anything on a vehicle, turned out like glass

Tried to dispute charges and return paint. Lost dispute. Unable to return paint and citibank did not back me up.

They took 4 days to ship and over a week to deliver, I paid 15$ extra for expedited shipping and after all that time I only got half the order. I emailed them since the number they have online tells you they are too busy and it's been 5 says since then and still no reply. All in all the product is overpriced, the shipping is terrible and the customer service is seemingly non-existent. Would rate 0 stars if I could.

Paint match was about 4 shades too dark (My veh. 10 years old.) Plenty of primer and color in the pen kit; however, the Clear coat was almost empty when received. All that work to result in an inability to apply clear coat. Really piss-poor product. No point in trying to contact Cust. Support so Im just going to order a kit from someone else and start again. My mistake for not researching reviews prior to purchase.
I fell like I spent $70 at WISH! What was waste of time and money.

The paint I bought sucks! Doesn't work like instructions from your site or read in the pens themselves! You need to extend the drying time! I followed each step and it was all goey! The clear coat was sticking to the new paint. HORRIBLE RESULTS. After spending 40 bucks and you company didn't put the towel in my kit I ordered. BIG FAIL!

Well thought it was a good thing, ordered my factory yellow for my mustang, I ended up getting a gray color not even close, when complained and sent photo to company for refund, have not heard back., horribleProduct, and customer service. Go elsewhere

I wanted to return unused product. They first ignored my request. Then they issued a return address label. After I shipped the product back they never issued a refund. Not sure if they're dishonest or incompetent, likely both. I regret ordering anything from them and wasting my money. Do NOT give them your business! The five star reviews on their site are likely fake.