Karen B.

I placed two orders on April 10th, 2023. I received the two orders on April 17th. I needed to return one of the orders for an exchange of a smaller size, so I shipped the return on April 18th. On the 19th, the USPS tracking showed it went from CA to MA with 25 stops in just 6 hours. Then the tracking stopped showing for numerous day afterwards. After a week, I put in a USPS service request. Apparently Garnet Hill gave out the same return tracking number to at least 3 people who had returns going with USPS. The service request then was able to narrow down my shipment and verify it was put in Garnet Hills PO Box on Thursday, April 27th. Today, May 3rd, and every conversation with Garnet Hill customer service is a very unpleasant one. They are annoyed that I am calling to ask if it was logged in a received yet. They want me to trust that I will receive an email and not call them back. When I assured her I wanted to check each day because I don't feel their process is one I can count on, she gets angry. Sorry, but I am the one who is and should be angry. These two orders were my first ones and guaranteed to be my last one. Very unpleasant process!

I placed an order for a touch up kit for my truck. The shipping was free; however, I decided to do expedited shipping for $5.95. Three days after placing my order the company shipped it via USPS First Class mail which is the slowest class of mail. I asked for my expedited shipping fees back and they said no. I have decided to return the item before I have even received it. Never a good idea to support a dishonest business. When I filed a complaint with the Better Business Bureau, I was not surprised to see that the BBB gave this company an "F" rating!