Robert H.

I purchased a Christmas gift for my wife. After 11 days from shipping it hasn't arrived and from the tracking appears to be lost. Land's End uses "Mail Innovations" (AKA SURE POST) which is a joint venture between UPS and USPS. UPS picks up and then hands off to USPS. This creates opportunities for mistakes. I contacted Land's End and asked how long I would have to wait for a refund. Their answer was "sorry" Sorry is indeed what this once good company has become

The good news is that the color appears to match. It will take another 6-8 coats to cover before I can be sure of the match. Before anyone asks "did you shake it well", yes I shock the heck out of it. I owned a body shop for 23 years so I know how to do a touch up. This is the most watered down touch up paint I've ever used.