Tory Burch LLC

Received a Tory Burch bag for my Birthday 12/2020- have used this bag for maybe 4-5 months tops. I loved this bag, today the stitching came undone and the strap came off. I contacted customer service and they advised me that this is normal wear and tear and nothing they can do. The bag was $300- how is that normal wear and tear? I never have any issues with any Coach or MK bags, so they will receive my money from now on.

They have a really good design that is the fact, but the quality control & material is super low. Really disappointed with the customer services also, they not really helping if we got troubles with everything. They just gonna ask us to return. Don't forget that they only have 30days return policy, with no guarantee. They don't stand behind their products. Just be careful before you pick the items. Make sure the item is in your quality measure! Because in my experiences buying 15 products, the items that I would to keep had a problems either with the quality control or material. Check it carefully in detail before you buy.
We'll I had 8 from 15 items. Even Coach that is cheaper price have a better quality than Tory, at least they have 1 year guarantee for all their products, and cleaning/service if we need ones.

I ordered few flats from Tory Burch website and they sent me wrong dust bag. So, I reached out twice just for the dust bags and they still haven't shipped it, its been almost 4 weeks.

I've always loved this brand, and very surprised that their customer service is so bad. I purchased an item online, and it was damaged. Send an email within 48 hrs of receiving my item with photo and receipt. Emailed 3 times and called twice. No response! Don't want any funds back, just an exchange, or even an explanation. I was expecting a lot more from Tory Burch.

I received a gift from my daughter and returned it for a lovely navy blue tote bag which I might add was $200+, however I still had a balance of $35 which was applied to a gift card. At the time I was happy with my exchange and thought I would check back later to use the gift card.

Later turned in to two years as I was unable to use the card due to surgeries, ets. I was in Las Vegas where they have a Tory Burch in the Fashion Mall. I searched and found a pair of Flip Flops I liked and gave the gentleman the gift card to apply to my purchase and he said it expired. None of the stores I deal with have an expiration for gift cards. He told me to call the number on the back of the card. This is the most impersonal number you will ever encounter. I tried to get an operator and they say "Goodbye". And that is it. Guess you are just out of luck.

I absolutely love this bag, but the material is horrendous! I got it in white so I clean it every week as i use it quite often. It's in pebbled leather material so it's soft, but i find something WRONG with it every week! First was a long scratch and then, the leather near the lining at the back started peeling off and I ABSOLTELY DO NOT UNDERTSTAND WHY! I care for this bag dearly and i don't go throwing it around so CAN SOMEONE TELL ME WHY IS IT GETTING SO BAD? For your information, this bad has ONLY been in used for less than 2 months. I cannot even.

I ordered a pair of sandals from Tory Burch.com and decided to return them right after I got them. I sent them back next day and customer care got them on 2/8. I waited for a week and did not see refund to show. I called the customer service and they stated the refund would take 14 business days. That is 3 weeks. I never had to wait that long for refund from other business. They are using customers' money to make interests. Will Never order from them again.